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Client Access Representative Jobs (NOW HIRING)

Brightli

Client Access Representative

Trenton, MO · On-site

$13.50 - $18.50/hr

Client Access Representative Location: Trenton, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a customer-focused professional who enjoys helping others ...

Brightli

Client Access Representative

Independence, MO · On-site

Client Access Representative Location: Independence, MO Department: Client Access Employment Type: Full-time Job Summary: Join our compassionate, collaborative team as a Client Access Representative ...

Brightli

Client Access Representative

Hannibal, MO · On-site

Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a passionate and dedicated individual looking to make a ...

Brightlitalent

Client Access Representative

Quincy, IL

$18 - $29/hr

Client Access Representative Location: Quincy, IL Department: Clarity Healthcare - Administrative Services Employment Type: Full-time Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M. Job Summary: Are ...

New

Brightli

Client Access Representative

Hannibal, MO · On-site

Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a passionate and dedicated individual looking to make a ...

Brightli

Client Access Representative

Hannibal, MO · On-site

Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a passionate and dedicated individual looking to make a ...

Brightli

Client Access Representative

Quincy, IL

$18 - $29/hr

Client Access Representative Location: Quincy, IL Department: Clarity Healthcare - Administrative Services Employment Type: Full-time Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M. Job Summary: Are ...

Brightli

Client Access Representative

Chillicothe, MO

$14 - $19/hr

Client Access Representative Location: Chillicothe, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a customer-focused professional who enjoys helping ...

Brightli

Client Access Representative

Trenton, MO

$13.50 - $18.50/hr

Client Access Representative Location: Trenton, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a customer-focused professional who enjoys helping others ...

Womens Home Inc

Client Access Representative

Houston, TX · On-site

$18 - $21/hr

Job Title: Client Access Representative Salary: $18.00-$21.00 Hourly Position Type: Full Time- Non-Exempt Pay Schedule: Semi-monthly Location: Houston, 77006 and 77055 Reports To: Director of ...

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How much do client access representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for client access representative in the United States is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $34.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Access Representative, and why are they important?

To thrive as a Client Access Representative, you need strong customer service, data entry, and organizational skills, often supported by a high school diploma or equivalent. Familiarity with scheduling software, electronic health records (EHR), and multi-line phone systems is typically required. Excellent communication, attention to detail, and problem-solving abilities help you effectively support clients and work well within a team. These skills ensure efficient client intake, accurate information handling, and a positive experience for both clients and colleagues.

What are some common challenges faced by Client Access Representatives and how can they be overcome?

Client Access Representatives often encounter challenges such as managing high call volumes, handling sensitive client information, and resolving complex inquiries efficiently. Staying organized, maintaining clear communication, and utilizing available technology—like CRM systems—can help manage these challenges. Additionally, ongoing training and support from supervisors or team leads are essential for staying updated on procedures and building confidence in handling difficult situations.

What does a Client Access Representative do?

A Client Access Representative is responsible for assisting clients with accessing services, typically in healthcare or corporate settings. Their duties include greeting clients, verifying personal and insurance information, scheduling appointments, and answering questions about services or billing. They act as a liaison between clients and service providers to ensure a smooth and efficient experience. Strong communication and organizational skills are essential for this role.

What is the difference between Client Access Representative vs Customer Service Representative?

AspectClient Access RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; often similar certifications in customer service
Work EnvironmentHealthcare facilities, banks, or corporate officesRetail stores, call centers, or service desks
Employer & IndustryHospitals, banks, corporate officesRetail, telecommunications, hospitality
Search & Comparison IntentUnderstanding roles in healthcare or corporate settingsCustomer interaction and support roles

Both roles involve assisting clients or customers, but a Client Access Representative typically works in healthcare or corporate environments focusing on patient or client intake, while a Customer Service Representative handles general customer inquiries across various industries. The roles share similar credentials and work environments, making them common points of comparison for job seekers.

More about Client Access Representative jobs
What job categories do people searching Client Access Representative jobs look for? The top searched job categories for Client Access Representative jobs are:
Client Access Representative jobs near you
Infographic showing various Client Access Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 51% Full Time, 38% Part Time, 1% Temporary, and 9% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,591 per year, or $26.7 per hour.

Client Access Representative

Brightli

Trenton, MO • On-site

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Brightli rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Client Access Representative
Location: Trenton, MO
Employment Type: Full-Time
Shift: Monday - Friday, 8:00 AM - 5:00 PM
Job Summary:
Are you a customer-focused professional who enjoys helping others and making a meaningful impact? Join Centerstone as a Client Access Representative and play a vital role as the first point of contact for the individuals and families we serve.
In this role, you will provide administrative and clerical support within a clinical setting while delivering a high standard of customer service. You'll interact regularly with clients and patients-both in person and over the phone-ensuring a welcoming, efficient, and supportive experience.
The ideal candidate is personable, organized, and thrives in a fast-paced environment. You bring strong communication skills, attention to detail, and a commitment to exceptional service. Proficiency in basic computer applications-including Microsoft Outlook, Teams, Excel, and Word-is required to support scheduling, communication, and documentation.
Position Perks & Benefits:
  • Employee benefits package - health, dental, vision, retirement, life, & more**
  • Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
  • Company-paid basic life insurance
  • 29 Days of PTO for Full-Time employees
  • Emergency Medical Leave Program
  • Flexible Spending Accounts - healthcare and dependent child-care
  • Health & Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mileage Reimbursement (when applicable)

Key Responsibilities:
  • Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
  • Schedule clinicians' appointments and confirm client benefits and eligibility.
  • Manage appointment changes, cancellations, and no-shows according to the established process.
  • Work with clients, families, and staff to resolve any problems during the visit.
  • Request, prepare, and ensure the completeness of client health records.
  • Collect payments, provide receipts, and ensure transactions are accurately recorded.
  • Verify and coordinate client referrals.
  • Manage the electronic medical records system effectively.
  • Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
  • Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
  • Participate in quality improvement programs and service monitoring initiatives.
  • Perform additional duties and projects as assigned by leadership.

Education and/or Experience Qualifications:
  • High school diploma or GED required.
  • Previous customer service experience preferred.

Additional Qualifications:
  • Demonstrated basic computer skills are required, including the ability to effectively use Microsoft Outlook, Teams, Excel, and Word for communication, scheduling, and documentation tasks.
  • Excellent oral, written, and interpersonal communication skills.
  • Strong customer service orientation.
  • Ability to multitask while maintaining a team player mentality.
  • Excellent organization and typing skills.
  • Reliable transportation to the assigned area.

Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.

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