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Claims Unit Manager Jobs in Virginia (NOW HIRING)

Claims Major Case Director

Virginia Beach, VA · On-site

$92K - $130K/yr

  • Medical

  • Retirement

  • PTO

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of ... Directs and manages use of independent investigators, appraisers, and experts. Selects, directs and ...

Claims Major Case Director

Virginia Beach, VA · On-site +1

$92K - $130K/yr

  • Medical

  • Retirement

  • PTO

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of ... Directs and manages use of independent investigators, appraisers, and experts. Selects, directs and ...

Property General Claims Adjuster - Field

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages assigned claims caseload comprised of claims with highest complexity damages that require ... Unit (SIU) referrals, when appropriate. * Determines and negotiates highly complex settlement.

Property General Claims Adjuster - Field

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages assigned claims caseload comprised of claims with highest complexity damages that require ... Unit (SIU) referrals, when appropriate. * Determines and negotiates highly complex settlement.

Property General Claims Adjuster - Field

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages assigned claims caseload comprised of claims with highest complexity damages that require ... Unit (SIU) referrals, when appropriate. * Determines and negotiates highly complex settlement.

Property Claims Adjuster Specialist - Field

Chesapeake, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proactively manages assigned claims caseload comprised of complex damages that require commensurate ... Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing ...

Inside Senior Property Claims Adjuster

Chesapeake, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proactively manage assigned claims caseload comprised of claims with moderate complexity damages ... Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation ...

Manager, Major Case Unit

Glen Allen, VA · On-site +1

$114K - $176K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Major Case Unit (MCU) Manager to oversee the daily operations of the ... The selected individual will ensure that claims are handled efficiently, accurately, and in ...

Senior Claims Examiner, Programs

Richmond, VA · Hybrid

$78K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The primary purpose of this job is to handle claims from coverage enquiry through legal liability ... the Unit and Casualty Division as needed. * Ability to proactively and independently manage a ...

Showing results 21-40

Claims Unit Manager information

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What are popular job titles related to Claims Unit Manager jobs in Virginia?

For Claims Unit Manager jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Claims Unit Manager jobs?

Cities in Virginia with the most Claims Unit Manager job openings:

Infographic showing various Claims Unit Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

SIU / Claims Investigator - Northern VA / DC Area

Allied Universal® Compliance and Investigations

Alexandria, VA

$25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,574 frontline employees who took The Breakroom Quiz

77th of 116 rated security


Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.


Job Description

Allied Universal® is hiring a Special Investigations Unit (SIU) Investigator. Special Investigations Unit (SIU) Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution.

  • Pay Rate: $25 - $32 / hr
  • Private Investigator’s license required prior to applying
  • Must possess a valid driver's license with at least one year of driving experience

RESPONSIBILITIES:

  • Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty and disability
  • Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance
  • Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed
  • Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct
  • Run appropriate database indices if necessary and verify the accuracy of results found
  • Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor

QUALIFICATIONS (MUST HAVE):

  • Must possess one or more of the following:
    • Bachelor’s degree in Criminal Justice
    • High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud
  • Ability to be properly licensed as a Private Investigator as required by the state where work Is completed
  • Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course
  • Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims
  • Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.
  • Proficient in utilizing laptop computers and cell phones.
  • Special Investigative Unit (SIU) Compliance knowledge
  • Ability to type 40+ words per minute with minimum error
  • Flexibility to work varied and irregular hours and days including weekends and holidays

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Military experience
  • Law enforcement
  • Insurance administration experience
  • Familiarity with California SIU regulations
  • One or more of the following professional industry certifications:
    • Certified Fraud Investigator (CFE)
    • Certified Insurance Fraud Investigator (CIFI)
    • Fraud Claim Law Associate (FCLA)
    • Fraud Claim Law Specialist (FCLS)
    • Certified Protection Professional (CPP)
    • Associate in Claims (AIC)
    • Chartered Property Casualty Underwriter (CPCU)

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1645668

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About Allied Universal

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Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US