Claims Processor Jobs in Raleigh, NC (NOW HIRING)

About Us

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

Job Summary

The Claims Coordinator and Safety Generalist is a full-time position within Arc3s Safety and Compliance Department. The primary purpose of this role is to facilitate all Workers' Compensation, Motor Vehicle Accident, and General Liability claims processing for Arc3 Gases. This role will enjoy strong support from Arc3s insurance broker, outside claims adjusters, Arc3s in-house lawyer, and the rest of Arc3s Safety and Compliance Team.

Claims Coordinator Responsibilities

Receive, enter, process, and proactively manage to conclusion all General Liability, Motor Vehicle Accident, and Workers Compensation claimsEnsure all claims are processed and managed in accordance with Arc3 Gases and outside claims adjusters policies and procedures and regulatory agency requirements (state workers comp, OSHA, DOT, etc.)Create and maintain detailed records of all claims, including documenting and compiling all actions taken and communications with othersCommunicate with claimants, adjusters, and other stakeholders to provide information, updates, and instructions in a professional and timely mannerWorking with others, investigate cause of accidents to determine preventability and non-preventability and seek corrective actions to prevent reoccurrenceEnsure internal incident investigations are accurate, complete, and compliant; follow up with respective partners as neededDetermine panel physician requirements and work with employees on selecting panel physician on non-emergency workers compensation claimsEnsure continuous communication with injured claimants regarding claim status and opportunities for light-duty workWork with Arc3 employees at all levels of the company to continually improve Arc3s Return-to-Work processTimely prepare leave of absence and return-to-work letters and notify HR and Payroll whenever an employee goes on leave or returns from leaveCoordinate, manage, and resolve minor General Liability, Motor Vehicle Accident, and First Aid claims that Arc3 does not report to its outside claim adjustersCoordinate response and claims management for any claims litigated against Arc3Generate monthly reports on claim metrics, performance, and outcomes for management and other stakeholdersReview and audit claim files to ensure accuracy, consistency, and compliance with established guidelinesWork with local law enforcement following any criminal incident on company property (larceny, break in, property damage, etc.)Handle other administrative tasks for the Safety and Compliance Team as requested.

Safety Generalist Responsibilities

Assist Arc3s Safety and Compliance Team, as needed, with the following responsibilities:

Continuously improve Arc3s Safety and Compliance functions following company policies, industry standards, and best practicesAudit Arc3s locations and processes to confirm that safety awareness activities are continuously occurring and to ensure compliance with regulations and Arc3 policiesPrepare Safety and Regulatory Compliance standard operating procedures and training materialsConduct risk assessments and implement risk mitigation strategies, programs, and actionsRespond to external audit requests and agency requests for informationModernize Arc3s Safety and Compliance administration by leveraging technology, automation, and best practicesPerform other duties as assigned.

Qualifications:

At least two years of prior claims coordination experience in at least one of the following areas: General Liability, Motor Vehicle Accidents, or Workers CompensationAt least two years of prior Safety Generalist experienceHigh School Diploma; bachelors degree preferableAdvanced communication skills, including the ability to review documents for content, structure, and accuracyExcellent organizational and time management skills; able to multi-task effectively in dynamic environmentHandle confidential information with discretion, and sound judgmentStrong interpersonal skills, professionalism, and integrityAbility to communicate effectively with all levels of staffA passion for providing excellent customer service to both internal and external customersSelf-starter who can work independently with minimal supervisionExperience with Microsoft Office (Outlook, Word, Excel, PowerPoint)Experience with claims management software

Additional Information:

Arc3 currently has 45 open claims and averages 15 new claims per month, most of which are minor claims. The typical claim resolves in three to six months. This leaves time to engage in a wide variety of Safety Generalist duties.This is an hourly paid position that is not exempt from FLSA overtime regulationsThis will be an 8am to 5pm job with a one-hour unpaid lunch period, Monday through FridayThis role will not have any direct or indirect reports

Benefits 401(k) Retirement Plan with Company MatchHealth, Dental, and Vision InsuranceHealth Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company ContributionCompany Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment InsuranceVoluntary Life, Critical Illness, and Accident InsuranceNew Employee Referral Bonus ProgramTuition ReimbursementPaid Time OffPaid HolidaysEmployee Assistance ProgramWellness Program with Health Insurance Premium DiscountsCompany Paid UniformsPersonal Protective Equipment ReimbursementsEqual Opportunity Employer. Disabled/Protected Veterans.

PI6603741fd029-26289-39935458