Claims Operations Associate Jobs in Dallas, TX (NOW HIRING)

As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. As part of the firmwide (FW) Control Management team, you will be a member of an agile, future-focused, and collaborative team that manages key firmwide control programs across JPMC. This role is ideal for a flexible, highly organized associate who can quickly learn new subject matter, support multiple programs, manage small projects from planning through execution, and translate complex information into clear, executive-ready materials.

As an Associate within the Firmwide Control Management team, you will manage key firmwide control programs across JPMC as part of an agile, future-focused, and collaborative team. This role is ideal for a flexible, highly organized associate who can quickly learn new subject matter, support multiple programs, manage small projects from planning through execution, and translate complex information into clear, executive-ready materials.

The ideal candidate will provide support across the following programs: 

• Firmwide CRA: The Firmwide Compliance Risk Assessment ("CRA") Program manages JPMC's framework for assessing compliance risk across lines of business and corporate functions. The program aggregates quantitative data, qualitative inputs, and subject matter expert judgment to support consistent assessment of Compliance Inherent Risk, Control Environment Effectiveness, Compliance Residual Risk, and Point in Time Status, with results used to inform senior management and Board reporting.

• Government Claims: The Government Claims ("GC") Program establishes firmwide standards and controls for identifying, reviewing, and monitoring claims or requests submitted to government entities. The program helps ensure these submissions are accurate, complete, appropriately supported, and managed consistently across the firm to reduce regulatory, operational, and reputational risk.

• ESG: The Firmwide Environmental, Social, and Governance ("ESG") Controls Program establishes a consistent framework for identifying and managing operational risks associated with ESG-related products, services, transactions, and programs. The program sets minimum control expectations to help ensure ESG activities are appropriately governed, monitored, and managed across the firm.

Job Responsibilities:

• The Firmwide Controls Program Associate will be primarily tasked with supporting execution across firmwide control programs, managing small projects and deliverables, and designing clear, compelling reporting and presentation materials for senior stakeholders.

• Supporting team leads across multiple firmwide control programs by flexing across priorities, quickly learning new subject matter, and helping execute key program activities, including researching issues, compiling and analyzing information, summarizing outstanding actions, coordinating follow-ups, supporting assessment updates, preparing materials for governance and oversight forums, and driving work from planning through execution.

• Managing small projects, workstreams, and ad hoc deliverables by developing action plans, tracking milestones, coordinating stakeholders, and ensuring timely completion.

• Developing executive-ready PowerPoint materials, dashboards, and reporting packages that clearly frame issues, tell a concise story, and support decision-making by senior stakeholders.

• Assisting with reporting needs and partnering with application development teams to ensure reports, tools, and applications meet customer needs, including responding to ad hoc requests from regulators, auditors, and internal stakeholders.

• Ensuring appropriate controls exist around all reporting related tasks and processes and that these are captured in the firm's operational risk management system.

• Supporting the team lead by becoming a Subject Matter Expert on the related controls; this will include supporting focused interactions with JPMC's senior leadership, all lines of business, functions, auditors, and regulators.

• Supporting the team lead with managing the firmwide policies and procedures governing these programs and ensuring compliance with all JPMC documentation standards.

• Navigating a diverse organization with competing priorities, and influencing staff at all levels of the organization.

• Coordinating user acceptance testing (UAT) activities for reporting related enhancements and ensuring changes / enhancements are fully proofed prior to implementation to production.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree or equivalent experience required 

• Strong PowerPoint design and storytelling skills, with experience in structuring complex information into clear, concise, visually compelling materials for senior audiences.

• Experience managing small projects, workstreams, or cross-functional deliverables, including organizing tasks, tracking milestones, coordinating stakeholders, and driving follow-through.

• Experience designing, managing, and enhancing reporting capabilities, including use of tools such as Alteryx, Tableau, Microsoft Excel, Word, Visio, and SharePoint.

• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced, results-driven environment while maintaining a high level of professionalism.

• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with stakeholders at all levels of the organization.

• Strong interpersonal, collaboration, and relationship-building skills, with the ability to influence across a diverse organization.

• Demonstrated ownership, accountability, and adaptability, with the ability to work independently and as part of a team to drive change and follow tasks through to completion.

Preferred Qualifications, Capabilities and Skills:

• 2+ years of financial services experience in controls, audit, risk management, or compliance preferred.