Claims Manager Jobs in Reston, VA (NOW HIRING)

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Role Purpose

The Senior Manager, Claims Analytics & Decision Support serves as a strategic finance partner to Claims leadership, translating financial and operational data into clear, actionable insights that support loss cost management, operational efficiency, and profitable growth. This role sits at the intersection of Finance and Claims, with a primary focus on claims performance drivers, tradeoff analysis, and forward-looking decision support.

Key Responsibilities:

Claims Financial Leadership

Own financial analysis and decision support for the Auto Claims organization:

• Loss cost, severity, and frequency trends

• Claims expense and operational cost dynamics

• Claim handling efficiency and productivity metrics

Partner closely with Claims leaders to:

• Evaluate performance drivers and emerging trends

• Quantify tradeoffs between claim outcomes, cost, cycle time, and customer experience

• Support data-backed decisions related to staffing, process changes, and operational

Analytics & Insight Generation

Develop and maintain claims-focused analytics, including:

• Loss cost and expense outlooks

• Severity and frequency trend analysis

• Sensitivity analyses tied to claim mix, operational changes, or external cost pressures

Move beyond reporting to deliver insight-led storytelling that connects financial outcomes to claims operations and decision levers

Design and operationalize new analytical tools and models to support claims decision-making at scale

Identify opportunities to improve analytical frameworks, data usability, and insight timeliness across Claims

Senior Leader & Stakeholder Partnership

Serve as a trusted thought partner to:

• Claims senior leadership

• Claims operations and support teams

• Cross-functional partners (e.g., Product, Underwriting, Actuarial)

Support financial and business readouts by distilling complex analyses into clear, decision-ready narratives

Anticipate questions and proactively surface risks and opportunities related to claims performance

Process Improvement & Capability Building

Enhance consistency and rigor across finance's claims analytics through:

• Standardized metrics, templates, and decision frameworks

• Improved documentation and repeatability of analyses

Contribute to the evolution of FP&A toward a high-impact advisory, forward-looking model

Collaborate with peers to share best practices and elevate analytics maturity across the Auto CFO organization

People Leadership & Development

Lead, mentor, and develop team members supporting claims analytics

Set clear expectations around analytical quality, business partnership, and ownership

Build bench strength by coaching team members toward broader understanding of the business, economics, and trade-offs between decisions

Basic Qualifications:

• Bachelor's degree in Finance or related field (MBA and/or CPA preferred).

• 5+ years in FP&A, Finance, Accounting, and the insurance industry, including work with financial forecasting, data modeling or data science.

• Must have experience working in P&C insurance, specifically with claims strategy.

• Strong Microsoft Office skills (Word, Excel, PowerPoint, Visio, VBA)

• PowerBI experience preferred.

• Excellent communication, collaboration, and problem-solving skills.

• Strong business acumen and proven track record demonstrating ability to deeply understand the needs of the business stakeholders.

• Strong analytical and quantitative skills with the ability to use data and metrics to justify assumptions and develop business cases.

• Agility to manage changing expectations and priorities.

• Previous experience as a people leader preferred.

Location:This position is a hybrid role. It is required to be on-site 3 days per week, at one of the following office locations:

• Chicago, IL

• Bethesda, MD

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers:We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.