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Claims Concierge Jobs (NOW HIRING)

Berkley

FNOL Customer Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a FNOL Customer Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Foreign Affairs Auto

Service Concierge

West Palm Beach, FL · On-site

$65K - $80K/yr

... Concierge is the first smile of our customer's journey and the steady bridge between guests and our ... Submit extended warranty claims accurately and follow up until approved. * Support Service Advisors ...

Foreign Affairs Auto

Service Concierge

West Palm Beach, FL · On-site

$65K - $80K/yr

... Concierge is the first smile of our customer's journey and the steady bridge between guests and our ... Submit extended warranty claims accurately and follow up until approved. * Support Service Advisors ...

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Claims Concierge information

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$34K

$72.1K

$118.5K

How much do claims concierge jobs pay per year?

As of Jun 9, 2026, the average yearly pay for claims concierge in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

What is a Claims Concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a Claims Concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.
More about Claims Concierge jobs
What cities are hiring for Claims Concierge jobs? Cities with the most Claims Concierge job openings:
What states have the most Claims Concierge jobs? States with the most job openings for Claims Concierge jobs include:
What job categories do people searching Claims Concierge jobs look for? The top searched job categories for Claims Concierge jobs are:
Claims Concierge jobs near you
Infographic showing various Claims Concierge job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.
Account Associate - State Farm Agent Team Member

Account Associate - State Farm Agent Team Member

State Farm

Tulsa, OK • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,361 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

Responsive recruiter
Benefits:
  • Hiring bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Dental insurance
  • Health insurance
  • Vision insurance

ABOUT OUR AGENCY:As second and third-generation State Farm agents, my wife and I have been with the company for nearly 20 years, bringing a deep-rooted passion for serving our community. Our backgrounds as former college athletes-Brittanie in volleyball at UTEP and Matt in football at the University of Oklahoma-have shaped our leadership style, emphasizing teamwork, discipline, and continuous growth. Outside of work, we are active in ministry and enjoy spending time with our two children, who are just as sports-driven as we are!
Our team is at the heart of everything we do. With 14 talented individuals, we have a strong mix of experience and fresh perspectives, creating a dynamic and diverse work environment. We provide specialized support through dedicated customer service, new business, and hybrid teams, along with a unique claims concierge position to guide customers through the claims process.
We prioritize training and development to help our team members grow both personally and professionally. Our benefits include group health, dental, and vision plans, a company-sponsored matching retirement plan, PTO, and generous bonus opportunities. We also offer an annual incentive trip and monthly sessions to foster personal connections and career development. If you're looking for a supportive, team-first culture where you can thrive, we'd love to have you join us!
ROLE DESCRIPTION:As Account Associate - State Farm Agent Team Member for Matt Mccoy - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.

Compensation: $50,000.00 - $75,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Broken Arrow, OK and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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