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Claims Concierge Jobs (NOW HIRING)

Core Group Restorations

Claims Concierge

Austin, TX · On-site

Position Overview: Claims Concierge Support is responsible for managing projects from beginning to end. This person will be able to handle disputes diplomatically and will be a master of ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ensuring a ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · On-site

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

W. R. Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a FNOL Customer Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Responsibilities As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ...

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Claims Concierge information

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$34K

$72.1K

$118.5K

How much do claims concierge jobs pay per year?

As of Jun 9, 2026, the average yearly pay for claims concierge in the United States is $72,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

What is a Claims Concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a Claims Concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.
More about Claims Concierge jobs
What cities are hiring for Claims Concierge jobs? Cities with the most Claims Concierge job openings:
What states have the most Claims Concierge jobs? States with the most job openings for Claims Concierge jobs include:
What job categories do people searching Claims Concierge jobs look for? The top searched job categories for Claims Concierge jobs are:
Claims Concierge jobs near you
Infographic showing various Claims Concierge job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $72,103 per year, or $34.7 per hour.
Claims Concierge

Claims Concierge

Core Group Restorations

Austin, TX • On-site

Full-time

Posted 4 days ago

Job description

About Core Group Restorations
CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.
Position Overview:
Claims Concierge Support is responsible for managing projects from beginning to end. This person will be able to handle disputes diplomatically and will be a master of communication. Day-to-day tasks include assignment/claim intake via phone, email, and job management platforms, as well as data entry during an assignment's life cycle. Members of this team interface with a wide variety of high profile insurance carrier and commercial client teams and our network of property restoration service contractors.
Key Responsibilities:
  • Answer phones, handle incoming calls, and place outgoing calls to adjusters, contractors, customers, and clients/adjusters.
  • Communicate effectively via phone, job notes, and email
  • Receives, reviews and dispatches new jobs to contractors based on job type and location.
  • Monitor and manage restoration projects in our claims portal and/or third-party software. Communicate with all involved parties regarding job status and to answer questions.
  • This position requires knowledge about each program's guidelines and ensuring the providers adhere to the specific program guidelines per claim.
  • Ensuring all required documentation is uploaded to our system within the required Service Level Agreements.
  • Work closely with the Quality Assurance department on the review of estimates and supporting documentation, and provided all documents to the client/adjuster as required by the program.
  • Coordinate and collaborate with all internal departments.
  • Attendance during scheduled work hours is required.
  • After-hours on-call rotation duties required.

Required Skills
  • Comfortable dealing with highly emotional or stressful environments.
  • Oral Communication-Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem, and describe the steps that will be taken. Adaptable and able to think on his / her feet.
  • Written Communication-Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
  • Process Orientation-Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete their job and what others require.
  • Continuous improvement mindset-is always thinking about ways to improve and streamline business processes.

Qualifications:
  • Proven experience in task-oriented communication.
  • Ability to communicate effectively and pivot between different systems.
  • Intermediate to advanced proficiency in using computers and computer software, primarily Google Suite.
  • Prior logistical experience with payment processing and communication
  • Excellent organizational skills, accuracy, and attention to detail
  • Initiative and ability to multi-task

Additional Requirements:
  • Above average keystroke speed and accuracy
  • High level of professionalism
  • Ability to work under pressure in a fast paced environment and maintain a positive demeanor
  • Ability to work independently or in a team environment
  • REQUIRED - Previous experience in customer service roles.
  • REQUIRED - Previous remote work experience and demonstration of high work ethic
  • REQUIRED - Reliable Internet connection
  • PREFERRED - Previous experience using a CRM or claim/job management software.
  • PREFERRED - Prior experience with Property Insurance Claims.
  • PREFERRED - Prior experience in property restoration or property insurance industries

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