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Claims Associate Jobs in Springfield, OH (NOW HIRING)

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Moraine, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Dayton, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Dayton, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Dayton, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

Premier Health

PATIENT ACCTS ASSOC

Troy, OH · On-site

... party claims, posting of billing and collection transactions, and ensuring appropriate self-pay ... Associate's degree in healthcare or business can be substituted for the two years of experience ...

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All JobsClaims Associate JobsClaims Associate Jobs in Springfield, OH

Claims Associate information

See Springfield, OH salary details

$12

$18

$27

How much do claims associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for claims associate in Springfield, OH is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.77 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Springfield, OH? The most popular types of Claims jobs in Springfield, OH are:
What are popular job titles related to Claims Associate jobs in Springfield, OH? For Claims Associate jobs in Springfield, OH, the most frequently searched job titles are:
What cities near Springfield, OH are hiring for Claims Associate jobs? Cities near Springfield, OH with the most Claims Associate job openings:
Claims Associate jobs near you

PATIENT ACCTS ASSOC

Premier Health

Troy, OH • On-site

Full-time

Posted 25 days ago

Job description

Position: Patient Accounts Associate 

Department: PFS COMM/MCG SUPERVISION

Business Unit: System Support / UVMC

Shift Hours: 8:00am-4:30pm

Status: Full-time/ 80 Hours Per Pay

Primary Location: 3130 N COUNTY ROAD 25A, TROY, OH

POSITION SUMMARY

Under the supervision of Patient Financial Services Supervisor, this position will be responsible for billing and collection of third-party claims, posting of billing and collection transactions, and ensuring appropriate self-pay liability on accounts up to and including final disposition of the account balance.  All transactions must be completed in compliance with the departmental policies and procedures.  This position will be knowledgeable of self-pay and financial assistance policies and will be required to discuss accounts with patients and third parties who are responsible for payment.  This position will be responsible for determining the status for referral of accounts to external legal collections. This position will hold quality customer satisfaction as a top priority. Responsible for ensuring all charges related to clinical trial research activities are billed appropriately (if applicable to job duties).

EDUCATION 

Minimum Level of Education Required: High School completion / GED

Preferred educational qualifications: Healthcare or Business associate's degree preferred.

EXPERIENCE

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Other experience requirements: Must have two years of healthcare billing, collections, or access experience or banking collections experience.  Associate's degree in healthcare or business can be substituted for the two years of experience

Knowledge/Skills

  • Typing accurately 25 words per minute accurately preferred.
  • Familiarity with Microsoft Office including Word and Excel are required.
  • Basic knowledge of accounting principles, including debits and credits required.
  • Ability to alphabetize and compare names and numbers required.
  • Ability to review work for detailed accuracy and completeness required.
  • Basic math skills including percentages required.
  • Medical terminology preferred.
  • Detail oriented- pays close attention to detail
  • Customer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
  • Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Interpersonal Savvy (31):  relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Composure (107): must be able to stay steady under pressure

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