Claims Associate Jobs in Utah (NOW HIRING)

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.
SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.   

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.   

Responsibilities: 

• Unload and unpack shipping trucks

• Ability to organize and prioritize incoming freight to efficiently and accurately receive inventory

• Examine shipments; reject damaged items, record shortage and overages, developing and executing claims

• Develop and execute claims on mis-ships and defective products 

• Distribute items to correct Specialty Shop

• Assist Merchandiser Team by attaching identification and price tags

• Operate pallet jack to move shipments between platforms, storage and work areas

• Demonstrate strong communication skills

• Demonstrate strong organization, attention to detail, ability to multi-task and problem solving skills

• Ability to lead and develop a team

• Ability to navigate a personal computer and handheld inventory computer/scanner.  Programs include; Microsoft Office, Google Email/Docs, and AS400

• Be professional in appearance and attitude, contribute to a positive team atmosphere by treating others with respect and consideration while taking pride in being part of a winning team

• Maintain an orderly appearance of personal work space and surrounding areas

• Ability to work assigned schedule which is typically Monday through Friday day time hours, but may include some evening or weekend hours as needed 

Requirements: 

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

• Show respect and appreciation for others and Scheels

• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

• Ability to adapt to a changing work environment

• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a high school diploma or general education degree; and/or 1-3 months of data entry experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Scheels cares about the health and safety of our Associates.  Leaders are expected to enforce all safety policies and procedures.  Encourage associates to report any safety concerns, near misses or incidents. 

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.