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Claims Assistant Jobs in Silver Spring, MD (NOW HIRING)

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

This role manages a team of 3-6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager ...

Barrow Wise Consulting

Project Manager

MD · On-site

$90K - $150K/yr

... claims that the vendor submitted in an agreed-upon format and frequency * Assist the State in the completion of annual Medicare cost reports by reviewing Medicare cost report schedules to ensure ...

Legence

Safety Administrative Assistant

Chantilly, VA · On-site

$23 - $28/hr

Support the completion and tracking of workers' compensation claims * Assist with reviewing and organizing vendor prequalification documentation * Training & Communication Support * Coordinate ...

Berkley

Claims Representative II

Towson, MD · On-site

$70K - $85K/yr

Claims Representative III conducts the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Claims Representative III is expected to ...

Berkley

Claims Representative II

Towson, MD · On-site

$70K - $85K/yr

Claims Representative III conducts the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Claims Representative III is expected to ...

Berkley

Claims Representative II

Towson, MD · On-site

$70K - $85K/yr

Claims Representative III conducts the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Claims Representative III is expected to ...

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

JOB SUMMARY A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all ...

Marriott International

Claims Adjuster II

Bethesda, MD · On-site

$63K - $92K/yr

JOB SUMMARY A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all ...

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

JOB SUMMARY A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all ...

Crawford and Company

Claims Specialist-WC

Fairfax, VA · On-site

$16.10 - $29.44/hr

Claims Specialist - Workers' Compensation (REMOTE) Ready to make a real impact? We're looking for a ... assist with their financial, health/wellness, continuing education/training and other needs:

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Claims Assistant information

See Silver Spring, MD salary details

$14

$21

$29

How much do claims assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for claims assistant in Silver Spring, MD is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They often use claims management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims. The role may require familiarity with insurance policies and attention to detail.
More about Claims Assistant jobs
What are the most commonly searched types of Claims jobs in Silver Spring, MD? The most popular types of Claims jobs in Silver Spring, MD are:
What job categories do people searching Claims Assistant jobs in Silver Spring, MD look for? The top searched job categories for Claims Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Claims Assistant jobs? Cities near Silver Spring, MD with the most Claims Assistant job openings:
Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,262 per year, or $21.8 per hour.

Claims Unit Manager

Marriott

Bethesda, MD • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,183 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

JOB SUMMARY 

The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3-6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers' compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes. 

CANDIDATE PROFILE 

Education and Experience  

Required 

  • Minimum of 5 years workers' compensation claims adjusting experience with advance knowledge of claims processing, including full claim investigations, evaluation, and resolution.  
  • Demonstrated experience providing technical guidance and direction, including strong case management training and support. 
  • Strong technical knowledge of civil laws and state workers' compensation statutes. 

 Preferred 

  • Bachelor's degree in risk management or claims  
  • Certification from various Claims seminars 
  • Workers' Compensation license 
  • Hybrid to Marriott International HQ in Bethesda, MD 

CORE WORK ACTIVITIES  

  • Maintain primary responsibility for settlement decisions up to individual authority. 
  • Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures. 
  • Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness. 
  • Review unit transactions to assure proper procedure and prompt error corrections. 
  • Oversee and manage unit Service Call Program. 
  • Monitor and assess adequacy of reserves. 
  • Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies.  Key areas of focus include but are not limited to: 
  • Prompt investigation of claims, including obtaining statements to determine liability and compensability. 
  • Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures. 
  • Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits. 
  • Completion and monitoring of timely WC payments and required state filings. 
  • Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed. 
  • Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy. 
  • Evaluation of claims for potential third-party liability or subrogation recovery. 
  • Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including: 
  • Notifying leadership of staff absences, schedules, and appointments. 
  • Informing of attorney, vendor, or other visits from external parties. 
  • Communicating updates on upcoming trials and their outcomes. 
  • Discussing significant incidents such as I.D. rapes, deaths, or outbreaks. 
  • Reporting personnel issues or concerns as they arise. 
  • Delivering monthly statistical reports within five days of receiving the data. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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