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Claims Assistant Jobs in Quebec (NOW HIRING)

Canadian Automobile Association (CAA)

The claims are of varying from moderate to complex. The successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Claims Adjuster ...

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Claims Assistant information

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$10

$20

$23

How much do claims assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for claims assistant in Quebec is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They often use claims management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims. The role may require familiarity with insurance policies and attention to detail.
More about Claims Assistant jobs
What are the most commonly searched types of Claims jobs in Quebec? The most popular types of Claims jobs in Quebec are:
What job categories do people searching Claims Assistant jobs in Quebec look for? The top searched job categories for Claims Assistant jobs in Quebec are:
What cities in Quebec are hiring for Claims Assistant jobs? Cities in Quebec with the most Claims Assistant job openings:
Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,646 per year, or $20 per hour.

Senior Claims Adjuster, Property (Montreal or Quebec City)

Northbridge Financial Corporation

Montreal, QC • Hybrid

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

What it's like to be a Northbridge Senior Claims Adjuster, Property?


The Senior Claims Adjuster is responsible for delivering Northbridge's industry leading claims service. The successful candidate is responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of complex property claims in accordance with established best practices. The Technical Specialist is expected to support their teams through their expertise as a coach and mentor.


We want your talent!


If you are great at:

  • Strong understanding of the Claims Handling process
  • Thoroughly investigating & evaluating complex Claims
  • Managing stressful calls and clearly deliver decisions
  • Providing training to new hires through job shadowing sessions
  • Supporting and mentoring other adjusters on the team
  • Effectively managing a busy day to day schedule
  • Providing a great Customer experience

And you have:

  • Post-Secondary Education in an Insurance focused program or related program
  • Working towards the CIP designation an asset
  • Minimum 5 years of Property Claims adjusting experience.
  • General working knowledge of claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses, and coverage questions.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.
  • Experience with applying applicable case law/arbitration decisions and provincial legislation.
  • Experience in establishing and monitoring litigation disposition plans.
  • Strong technical skills with MS Office Suite


We really mean it when we say we put you first. Here are a few ways how:

  • We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference?Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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