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Claims Account Manager Jobs in Rochester, NY (NOW HIRING)

Reliance Standard

Claims Assistant SSL

Canandaigua, NY · On-site

$17.68 - $21.87/hr

Supporting multiple incoming/outgoing emails with oversight and manager interaction when needed ... For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account

Reliance Matrix

Claims Assistant SSL

Canandaigua, NY · On-site

$17.68 - $21.87/hr

Supporting multiple incoming /outgoing emails with oversight and manger interaction when needed ... For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account

Rsli

Claims Assistant SSL

Canandaigua, NY · Hybrid

$17.68 - $21.87/hr

Supporting multiple incoming /outgoing emails with oversight and manger interaction when needed ... For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account

Progressive

Auto Damage Claims Adjuster

Rochester, NY

$67K - $81K/yr

Managing your own inventory while working independently, you'll work closely with body shops and ... Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off ...

Progressive

Auto Damage Claims Adjuster

Canandaigua, NY

$67K - $81K/yr

Managing your own inventory while working independently, you'll work closely with body shops and ... Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off ...

Progressive

Claims Adjuster Trainee

Rochester, NY · Hybrid

$60K - $63K/yr

Partner with appraisers/estimators to manage vehicle repairs * Negotiate with customers and other ... Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off ...

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All JobsClaims Account JobsClaims Account Manager JobsClaims Account Manager Jobs in Rochester, NY

Claims Account Manager information

See Rochester, NY salary details

$34K

$71.7K

$136.7K

How much do claims account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for claims account manager in Rochester, NY is $71,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $100,100.00 per year, depending on experience, location, and employer.

How does a Claims Account Manager typically collaborate with other departments to resolve complex claims issues?

Claims Account Managers often work closely with underwriting, legal, and risk management teams to address complex claims. This collaboration may involve reviewing policy details, analyzing risk factors, and ensuring compliance with regulations. Effective communication and teamwork are essential, as Claims Account Managers act as the main point of contact between clients and internal departments, helping to expedite resolutions and maintain client satisfaction.

What is the difference between Claims Account Manager vs Claims Adjuster?

Claims Account ManagerClaims Adjuster
Focuses on managing client accounts, policy renewals, and customer relationshipsEvaluates insurance claims, investigates damages, and determines claim validity
Requires strong communication, customer service, and account management skillsRequires claims investigation, assessment, and knowledge of insurance policies
Works primarily in client-facing roles within insurance companies or brokersWorks in claims departments, often in an office or field environment

While both roles are integral to the insurance industry, a Claims Account Manager primarily manages client relationships and policy accounts, whereas a Claims Adjuster focuses on investigating and settling individual claims. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What are the key skills and qualifications needed to thrive as a Claims Account Manager?

To thrive as a Claims Account Manager, you need a solid understanding of insurance policies, claims processing, and account management, typically backed by a bachelor's degree in business or a related field. Familiarity with claims management software, CRM systems, and industry certifications like AINS or CPCU is highly beneficial. Strong negotiation, problem-solving, and client communication skills set top performers apart in this role. These skills and qualifications ensure efficient claims resolution, high client satisfaction, and effective risk management for both the company and its clients.
What are popular job titles related to Claims Account Manager jobs in Rochester, NY? For Claims Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Claims Account Manager jobs in Rochester, NY look for? The top searched job categories for Claims Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Claims Account Manager jobs? Cities near Rochester, NY with the most Claims Account Manager job openings:
Claims Account Manager jobs near you
Infographic showing various Claims Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,670 per year, or $34.5 per hour.

Workers' Compensation Claims Consultant

Acrisure Insurance Partners Services of NY, LLC

Rochester, NY

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Responsibilities:

  • Provide clients with customer service such as answering claims related questions, discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed

  • Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business

  • Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported, obtain necessary adjuster contact information and claim number then provide client with this information

  • Inform producers and managers of any problems or issues concerning a client or a claim

  • Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic Continuously document claim file notes with all activities conducted on claim. Proactively guide claims to a timely resolution

  • Advocate for client in reserving and claim evaluations. Coordinate carrier request with clients

  • Coordinates claim reviews between the carrier and insureds

  • Actively participate in claim reviews for assigned

  • Develop relationships with assigned clients and carriers

  • Prepare loss summary reports for internal customers

  • Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested

Requirements:

  • HS Diploma or recognized equivalent

  • 3-5 years of relevant experience

  • Property & Casualty Insurance License a plus

  • Proficiency with MS Office

  • Prior experience with Applied Epic is a plus

Pay Details:

The base compensation range for this position is $75,000 - $85,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

Apply