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Claims Account Manager Jobs in Rochester, NY (NOW HIRING)

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Claims Account Manager information

See Rochester, NY salary details

$34K

$71.7K

$136.7K

How much do claims account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for claims account manager in Rochester, NY is $71,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $100,100.00 per year, depending on experience, location, and employer.

How does a Claims Account Manager typically collaborate with other departments to resolve complex claims issues?

Claims Account Managers often work closely with underwriting, legal, and risk management teams to address complex claims. This collaboration may involve reviewing policy details, analyzing risk factors, and ensuring compliance with regulations. Effective communication and teamwork are essential, as Claims Account Managers act as the main point of contact between clients and internal departments, helping to expedite resolutions and maintain client satisfaction.

What is the difference between Claims Account Manager vs Claims Adjuster?

Claims Account ManagerClaims Adjuster
Focuses on managing client accounts, policy renewals, and customer relationshipsEvaluates insurance claims, investigates damages, and determines claim validity
Requires strong communication, customer service, and account management skillsRequires claims investigation, assessment, and knowledge of insurance policies
Works primarily in client-facing roles within insurance companies or brokersWorks in claims departments, often in an office or field environment

While both roles are integral to the insurance industry, a Claims Account Manager primarily manages client relationships and policy accounts, whereas a Claims Adjuster focuses on investigating and settling individual claims. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What are the key skills and qualifications needed to thrive as a Claims Account Manager?

To thrive as a Claims Account Manager, you need a solid understanding of insurance policies, claims processing, and account management, typically backed by a bachelor's degree in business or a related field. Familiarity with claims management software, CRM systems, and industry certifications like AINS or CPCU is highly beneficial. Strong negotiation, problem-solving, and client communication skills set top performers apart in this role. These skills and qualifications ensure efficient claims resolution, high client satisfaction, and effective risk management for both the company and its clients.
What are popular job titles related to Claims Account Manager jobs in Rochester, NY? For Claims Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Claims Account Manager jobs in Rochester, NY look for? The top searched job categories for Claims Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Claims Account Manager jobs? Cities near Rochester, NY with the most Claims Account Manager job openings:
Claims Account Manager jobs near you
Infographic showing various Claims Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $71,670 per year, or $34.5 per hour.

Senior Account Manager - Commercial Lines

Insurance Office of America

Newark, NY

$80K - $95K/yr

Full-time

Medical, Retirement

Re-posted 1 hour ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Description

Job Description:

Title: Senior Account Manager - Commercial Lines 
Hybrid Preferred: 1-2 days in Columbia, SC office
OR Fully Remote: for applicants in Eastern and Central Time Zones
Book Focus: Generalist, Contractors | Requirement: active P&C license
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. 

 
Key Responsibilities: 

  • Technical Competence: Maintain a high degree of technical competence and industry expertise. 

  • Team Leadership: Direct daily activities and workflow of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of account management experience, or 7+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active property & casualty licensing; professional designation (CISR, CRIS, CIC, CPCU or equivalent) strongly preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $80,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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