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Claim Associate Jobs in Virginia (NOW HIRING)

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Revenue Claim Reviewer I

Glen Allen, VA · On-site

$76K - $77K/yr

Must demonstrate experience in Microsoft office and proficiency in claim management systems ... Associates Degree, strongly preferred. Degree can be in general studies, accounting, finance or ...

Rivers Casino

Associate Counsel

Portsmouth, VA · On-site

$140K/yr

The Associate Counsel provides legal support and advisory services to the legal department at ... claim process and billing matters. -Maintain accurate, up-to-date claim files on all General ...

Rivers Casino

Associate Counsel

Portsmouth, VA · On-site

$126 - $154/hr

The Associate Counsel provides legal support and advisory services to the legal department at ... Ensure all claim processes comply with insurance practices and relevant Virginia state laws.

Chubb

ESIS Claims Associate

Glen Allen, VA · On-site

$16.50 - $22.25/hr

Job Title Claims Associate Are you ready to make a meaningful impact in the world of workers ... Under close supervision, receive assignments and review claim and policy information to provide ...

Kinsale Insurance

Associate Claims Examiner

Richmond, VA · On-site

$70K - $73K/yr

Maintaining accurate, organized documentation and records in each claim file. * Driving claims ... Associate's or Bachelor's degree, or relevant experience in the insurance industry. * Superior ...

Kinsale Insurance

Associate Claims Examiner

Richmond, VA · On-site

$70K - $73K/yr

Maintaining accurate, organized documentation and records in each claim file. * Driving claims ... Associate's or Bachelor's degree, or relevant experience in the insurance industry. * Superior ...

Markel International

Associate Claims Examiner

Richmond, VA · Hybrid

$17.50 - $23.75/hr

As an Associate Claims Examiner, you'll begin your career learning how to investigate, evaluate ... Review claim information to determine coverage and recommend appropriate next steps. * Assist with ...

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Claim Associate information

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How much do claim associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claim associate in Virginia is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.64 per hour, depending on experience, location, and employer.

What is a claim associate?

Claim Associates are professionals who handle and process insurance claims for individuals or businesses. They review claim details, gather necessary documentation, and communicate with policyholders to verify information and determine coverage. Their goal is to ensure that claims are processed efficiently and accurately according to company policies and regulations. Claim Associates may also coordinate with other departments and provide customer service throughout the claims process.

What are the key skills and qualifications needed to thrive as a claim associate, and why are they important?

To thrive as a Claim Associate, you need strong analytical abilities, attention to detail, and a foundational understanding of insurance policies, typically supported by a high school diploma or equivalent. Familiarity with claims management software, document processing systems, and sometimes basic Excel skills is often required. Excellent communication, problem-solving, and customer service skills help build trust and effectively resolve client issues. These skills ensure accurate claim processing, client satisfaction, and efficient workflow in a high-volume environment.

What are the typical challenges a claim associate faces when handling multiple claims simultaneously?

Claim Associates often manage several claims at once, which requires strong organizational skills and attention to detail. One common challenge is prioritizing tasks to ensure timely processing while maintaining accuracy. Additionally, balancing communication with claimants, providers, and internal teams can be demanding, especially when resolving complex cases. Building effective time management strategies and leveraging claim management software can help Claim Associates meet deadlines and reduce errors.

What is the difference between Claim Associate vs Claims Adjuster?

AspectClaim AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, data entryField and office work, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, claims processing centersInsurance companies, third-party claims firms
Common Search & ComparisonOften compared for entry-level roles in claims processingMore experienced, investigative roles in claims handling

The main difference between a Claim Associate and a Claims Adjuster lies in their responsibilities and experience level. Claim Associates typically handle initial claims processing and customer service, while Claims Adjusters investigate and evaluate claims, often requiring more experience and licensing. Both roles are essential in the insurance industry, but they differ in scope and complexity.

How much do claim associates make in the US?

Claim associates in the US typically earn an average salary of around $45,000 to $55,000 per year. Salaries can vary based on experience, location, and the employer, with some earning higher with specialized skills or certifications in claims processing and insurance procedures.

Is claims processing a stressful job?

Claims processing is a claim associate role that can be stressful due to tight deadlines, high workload, and the need for accuracy. It requires strong attention to detail, communication skills, and the ability to handle sensitive information efficiently.

What are the most commonly searched types of Claim jobs in Virginia?

The most popular types of Claim jobs in Virginia are:

What cities in Virginia are hiring for Claim Associate jobs?

Cities in Virginia with the most Claim Associate job openings:

Claim Associate jobs near you
Infographic showing various Claim Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,408 per year, or $20.9 per hour.

Workers Compensation Associate Claim Representative

The Travelers Indemnity Company

Richmond, VA • On-site

$52K - $86K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$52,600.00 - $86,800.00
Target Openings
1
What Is the Opportunity?
As an Associate Claim Rep, Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage workers compensation claims.
This program can typically last up to 12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
What Will You Do?
  • Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
  • Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
  • Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
  • Participate in Telephonic and/or onsite File Reviews.
  • Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
  • Gather information from policyholders, claimants, witnesses, and third-party providers.
  • Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
  • Maintain accurate records of claim activity in claim management systems.
  • Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.
  • Demonstrate openness to continuous learning, particularly in AI and digital transformation.
  • Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • Previous internship or work experience in customer service or insurance.
  • Willingness to obtain an active adjuster license where required by state law.
  • Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
  • Strong verbal and written communication skills with the ability to convey information clearly and professionally.
  • Ability to exercise sound judgement and make effective decisions within established authority.
  • Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
  • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
  • Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
  • Demonstrated openness to continuous learning.

What is a Must Have?
  • High School Diploma or GED and one year of customer service experience.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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