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City Experiences Jobs (NOW HIRING)

Hornblower

Server | City Cruises Norfolk

Norfolk, VA · On-site

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower

City Cruises DC - Deckhand

Washington, DC · On-site

$17.95/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower

Dishwasher- City Cruise Chicago

Chicago, IL · On-site

$17.05/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower

Host | City Cruises Norfolk

Norfolk, VA · On-site

$13.50 - $18.50/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

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City Experiences information

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$32K

$56.4K

$91.5K

How much do city experiences jobs pay per year?

As of Jul 16, 2026, the average yearly pay for city experiences in the United States is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What are City Experiences jobs?

City Experiences jobs refer to roles within the City Experiences company, which provides tours, cruises, and other sightseeing activities in urban areas. Employees can work in a variety of positions, including customer service, hospitality, operations, and tour guiding. These jobs are typically focused on delivering memorable experiences to guests, ensuring safety, and promoting local attractions. Positions may be based on boats, at ticket offices, or in administrative roles. City Experiences aims to create enjoyable and seamless experiences for tourists and locals alike.

What are some common challenges faced by team members in City Experiences roles, and how can they be managed?

Team members in City Experiences roles often navigate the challenges of working in dynamic, customer-focused environments where schedules can vary and guest expectations are high. Managing large groups, adapting to changing weather conditions, and ensuring safety and satisfaction for diverse guests are all frequent aspects of the job. Success comes from strong communication, teamwork, flexibility, and proactive problem-solving. Support from experienced colleagues and ongoing training are typically provided to help employees handle these challenges and deliver memorable experiences.

What is the difference between City Experiences vs Tour Guide?

AspectCity ExperiencesTour Guide
Required CredentialsVaries; often includes customer service skills, sometimes certificationsTypically requires a tour guide license or certification, knowledge of local history
Work EnvironmentEvent venues, outdoor locations, city tours, often in a hospitality settingOn-site at tourist attractions, walking tours, outdoor and indoor settings
Employer & Industry UsageEvent companies, hospitality, tourism industryTourism companies, travel agencies, local attractions

City Experiences and Tour Guides both operate within the tourism and hospitality industry, but City Experiences often involve organizing and managing various events or experiences, while Tour Guides focus on leading and educating tourists at specific sites. Understanding these differences helps job seekers find roles aligned with their skills and interests in the tourism sector.

What are the key skills and qualifications needed to thrive as a City Experiences (hospitality and tourism) professional, and why are they important?

To thrive in a City Experiences role, you need a background in hospitality, tourism, or customer service, often supported by relevant certifications or training. Familiarity with reservation systems, tour management software, and safety protocols is commonly required. Exceptional interpersonal skills, attention to detail, and adaptability help team members deliver memorable guest experiences. These competencies ensure smooth operations, guest satisfaction, and repeat business in a competitive hospitality industry.
More about City Experiences jobs
What cities are hiring for City Experiences jobs? Cities with the most City Experiences job openings:
What states have the most City Experiences jobs? States with the most job openings for City Experiences jobs include:
What job categories do people searching City Experiences jobs look for? The top searched job categories for City Experiences jobs are:
City Experiences jobs near you
Infographic showing various City Experiences job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 43% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Captain - Pensacola City Ferry

Hornblower City Cruises

Pensacola, FL

Part-time

Posted 15 days ago

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.


Position Summary:

Directs the ferry’s activities including repair, maintenance, restoration, inspection and licensing programs. Serves as primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. Supervise on-board crewmembers. Provide high level of customer service. This is a part-time seasonal position, 8-12 hours / week. Sundays required.

Duties and Responsibilities:
  • Direct the ferry’s activities and insures passengers’ safety and security while vessels are underway on river.
  • Plan and coordinate safety inspections of the ferry to insure safe operation of equipment, crew safety and compliance with USCG laws and regulations.
  • Ensures that ferry logs concerning official log, radio log, safety inspections, licensing information and safety training records are maintained in accordance with USCG regulations.
  • Trains and provides feedback for evaluation of the performance of marine crew.
  • Acts as representative of the operation to the public, community groups, Coast Guard and other appropriate governmental agencies to provide information concerning ferry operations.
  • Prepares and submits reports and completes special projects as directed.
  • Ensure that all inspections by the USCG meet the standard (no 835s) insofar as is practicable.
  • Ensure that all vessel(s) are in a COI inspection ready condition at all times.
  • Maintain and enhance our benchmark status with all inspecting agencies.
  • Operate vessel at economical engine speeds, per established policies.
  • Ensure a physically safe and environmentally sound working environment, proper tools, training, facilities and materials for all crewmembers. Conduct weekly emergency drills.
  • Ensure compliance with all applicable local, state and federal safety and environmental regulations to include station bill assignments.
  • Provide required training as needed for working with and proper disposal of hazardous waste.
  • Review contents of Vessel Operations Guide and Pass Down Log.
  • Ensure that all vessels are always kept in appropriate satisfactory condition and that maintenance work is done as unobtrusively as possible while guests are onboard.
  • Maintain radio watch and monitor VHF channels 13 and 16.
  • Responsible for accuracy of passenger and vehicular numbers. Ensuring cash deposits and pickup.
  • Ensure that the safety of our guests and crewmembers is maximized through careful and vigorous definition, administration and enforcement of safety policies and guidelines. Coordinate emergency response.
  • Ensure that all company policies are understood by, valued and followed by crewmembers. Demonstrate Company goals and values and distribute to all crewmembers.
  • Develop strong relationships with appropriate crewmembers and represent the Company at meetings and other functions as requested.
  • Participate in meetings, training, drills and safety audits as required by USCG & company policy.
  • Ensure vessel is secure and alarm is set prior to departure from evening shift.
  • Assure quality workmanship and performance by crewmembers.
  • Ensure that the crew are properly uniformed, demonstrate appropriate attitudes, are technically competent in
    their area of responsibility, that all crewmembers are providing their best efforts, and that we have identified
    and are using their skills to the company’s best advantage.
  • Comply with rules and regulations contained in the Crew Handbook and as directed by Supervisor
    including, but not limited to:
    o Report to work on time and ready for duty;
    o Depart the vessel(s) only when properly relieved;
    o Ensure that the proper uniform is worn and grooming standards are met;
    o Complete required administrative forms clearly and accurately to include Accident/Incident Reports.
  • Present professional level of customer service and appearance to all – internal and external.
  • Performs other duties as assigned.
Requirements & Qualifications:
  • HS Diploma
  • Valid US MMC Master 100 ton
  • Demonstrated ability to safely operate the vessel
  • Must be available on Sundays
  • Valid Transportation Worker Identification Credential (TWIC)
  • Valid Driver’s License
  • Copy of DD214, if Veteran status
  • Excellent verbal and written communications skills; ability to communicate clearly and effectively both orally and in writing.
  • Ability to train, mentor, coach, and counsel employees.
  • Exceptional customer service skills
  • Strong organizational and interpersonal skills
  • Ability to effectively interact with the public
  • Possess and demonstrate superior judgment and performance under pressure.
  • Set and achieve high standards of performance.
  • Excellent verbal and written communications skills.
  • Basic computer skills with Microsoft Office familiarity.
  • Demonstrated ability to safely operate motor vessels.
  • Experienced in supervision & training of employees.
  • Must be at least 18 years of age.

This is a part-time seasonal position, 8-12 hours / week. Sundays required.

#PensacolaCityFerry

#HB2


The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.