You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. * Making sure everyone ...
You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. * Making sure everyone ...
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
New
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
New
hospitality day ambassador
$31.26/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
$31.26/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We are looking for ...
You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We are looking for ...
hospitality day ambassador
$22.68/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
$22.68/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
San Francisco, CA · On-site
$36.84/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
San Francisco, CA · On-site
$36.84/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
Miami, FL · On-site
$22.68/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
Miami, FL · On-site
$22.68/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
Boston, MA · On-site
$31.26/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality day ambassador
Boston, MA · On-site
$31.26/hr
You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...
hospitality night ambassador
Miami, FL · On-site
$23.85/hr
You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We are looking for ...
hospitality night ambassador
Miami, FL · On-site
$23.85/hr
You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We are looking for ...
Maintenance Worker - citizenM - Miami
Miami, FL · On-site
$23 - $27/hr
Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...
Maintenance Worker - citizenM - Miami
Miami, FL · On-site
$23 - $27/hr
Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...
Maintenance Worker - citizenM - Miami
Miami, FL · On-site
$23 - $27/hr
Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...
Maintenance Worker - citizenM - Miami
Miami, FL · On-site
$23 - $27/hr
Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...
The Maintenance Worker is responsible for performing a variety of work including the maintenance and repair of buildings and grounds in assigned area(s). Essential functions and responsibilities of ...
The Maintenance Worker is responsible for performing a variety of work including the maintenance and repair of buildings and grounds in assigned area(s). Essential functions and responsibilities of ...
Citizenm information
Is citizenM owned by Marriott?
CitizenM is an independent hotel brand and is not owned by Marriott. It operates as a separate company focused on providing modern, affordable accommodations with a self-service model. Marriott and citizenM are distinct entities in the hospitality industry.
Why is citizenM so cheap?
CitizenM is a hotel chain that offers affordable accommodations by focusing on efficient design, self-service check-in, and limited amenities to reduce operational costs. This business model allows them to keep prices lower while maintaining quality standards for guests.
What is a CitizenM hotel employee?
A CitizenM hotel employee, often referred to as an 'ambassador,' is a staff member who works at CitizenM hotels, a global chain known for its modern, affordable luxury accommodations. Ambassadors are cross-trained to handle a variety of roles, including front desk operations, guest services, barista duties, and light housekeeping. They focus on providing a personalized and seamless experience for guests, often using technology-driven solutions. Their responsibilities may include checking guests in and out, assisting with inquiries, serving food and drinks, and ensuring the overall comfort of hotel guests.
What are the key skills and qualifications needed to thrive as a CitizenM Hotel Team Member, and why are they important?
To thrive as a CitizenM Hotel Team Member, you need a background in hospitality or customer service, with experience in front desk operations and guest relations. Familiarity with property management systems (PMS), point-of-sale (POS) systems, and reservation platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a genuine passion for guest satisfaction distinguish top performers. These skills ensure a seamless guest experience and uphold the brand’s reputation for high-quality, friendly service.
What are some common challenges faced by Guest Service Ambassadors at citizenM hotels, and how are they supported in overcoming them?
As a Guest Service Ambassador at citizenM, you may encounter challenges such as managing high guest volumes during peak times, adapting to diverse guest needs, and multitasking across various service areas (front desk, bar, and lounge). The role is designed to be dynamic and team-oriented, so you'll receive cross-training and ongoing support from experienced colleagues and managers. Regular team meetings, open communication, and a strong culture of collaboration help ensure that all Ambassadors feel equipped to handle guest requests efficiently while maintaining the brand’s unique, welcoming atmosphere.
What is the highest paying hotel job?
In hotels, the highest paying roles are typically management positions such as General Manager or Director of Operations, which can earn six-figure salaries depending on the property's size and location. These roles require extensive experience, leadership skills, and often a background in hospitality or business management.
Is it hard to get hired at a hotel?
Getting hired at a hotel like Citizenm typically involves submitting an application, attending an interview, and demonstrating customer service skills. The difficulty varies depending on the position, experience, and the hotel's hiring standards, but generally, hospitality roles require relevant skills and a positive attitude.
What is the difference between Citizenm vs Front Desk Agent?
| Aspect | Citizenm | Front Desk Agent |
|---|---|---|
| Credentials | Typically high school diploma or equivalent; hospitality certifications optional | High school diploma or equivalent; hospitality certifications optional |
| Work Environment | Modern, boutique hotel setting with emphasis on guest experience | Hotel lobby, front desk, customer service-focused environment |
| Industry Usage | Hospitality industry, especially boutique and lifestyle hotels | Hospitality industry, front-line customer service roles in hotels |
| Common Search/Comparison | Citizenm vs Front Desk Agent |
Citizenm and Front Desk Agent roles both operate within the hospitality industry, focusing on guest service. Citizenm refers to a hotel brand known for modern design and self-check-in technology, while a Front Desk Agent is a specific job position responsible for guest check-in, check-out, and customer service. The roles share similar credentials and work environments, but Citizenm is a brand, whereas Front Desk Agent is a job title found across various hotel brands.
More about Citizenm jobs
What cities are hiring for Citizenm jobs? Cities with the most Citizenm job openings:
What states have the most Citizenm jobs? States with the most job openings for Citizenm jobs include:
What job categories do people searching Citizenm jobs look for? The top searched job categories for Citizenm jobs are:
$24.63/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 24 days ago
Job description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.Â
We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);Â
- Handling reservations in our property management system (PMS), including the daily the night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
To be successful at citizenM, you'll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you'll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.Â
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.Â
- Fluent in English. Other language abilities are welcome too!
- A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
- Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
Typical shift:
Our hotel operates 24/7 with a rotating flexible schedule
Night shift hours are overnight:
11:00 pm - 7:30 am
Ability to work weekends is required!
Our hotel operates 24/7 with a rotating flexible schedule
Night shift hours are overnight:
11:00 pm - 7:30 am
Ability to work weekends is required!
What's in it for you?Â
- Competitive pay of $24.63 per hourÂ
- Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
- Medical, dental, vision benefits at a extremely low employee cost;
- Life insurance and 401K;
- Nights at any of our hotels around the world (business permitting);
- Extensive time off balance starting at 18 days in your first year
- An exclusive citizenM outfit and comfy shoes by On Running
- Meal and coffee (or tea) on us during your shift break
- Employee Assistance Program (EAP)
- citizenM referral program - refer your talented friend or family member and get rewarded for it!
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
Celebrating Diversity
citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM's Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn't always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that's us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
Celebrating Diversity
citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM's Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn't always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that's us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.