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Citizenm Jobs (NOW HIRING)

citizenM

hospitality day ambassador (US)

Austin, TX · On-site

$26.39/hr

You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...

Another Star

hospitality day ambassador (US)

Austin, TX · On-site

$26.39/hr

You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests. We're proud to put humanity ...

SAMUELS & ASSOCIATES

Property Administrator

Boston, MA · On-site

$60 - $75/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

SAMUELS & ASSOCIATES

$60 - $75/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL · On-site

$23 - $27/hr

Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL · On-site

$23 - $27/hr

Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL · On-site

$23 - $27/hr

Location | Compensation Miami, FL | $23/hr-$27/hr Aramark is hiring a Maintenance Technician (also known as Maintenance Worker or Facilities Technician) to support a hotel property in Miami, FL. In ...

Samuels-and-Associates

Property Administrator

Boston, MA · On-site

$55 - $65/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399‑key citizenM hotel, and a vibrant multi‑level retail plaza -- bridging the city ...

Samuels & Associates

Property Administrator

Boston, MA · On-site

$55K - $65K/yr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

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Citizenm information

What is a citizenM hotel employee?

A CitizenM hotel employee, often referred to as an 'ambassador,' is a staff member who works at CitizenM hotels, a global chain known for its modern, affordable luxury accommodations. Ambassadors are cross-trained to handle a variety of roles, including front desk operations, guest services, barista duties, and light housekeeping. They focus on providing a personalized and seamless experience for guests, often using technology-driven solutions. Their responsibilities may include checking guests in and out, assisting with inquiries, serving food and drinks, and ensuring the overall comfort of hotel guests.

What are the key skills and qualifications needed to thrive as a citizenM hotel team member, and why are they important?

To thrive as a CitizenM Hotel Team Member, you need a background in hospitality or customer service, with experience in front desk operations and guest relations. Familiarity with property management systems (PMS), point-of-sale (POS) systems, and reservation platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a genuine passion for guest satisfaction distinguish top performers. These skills ensure a seamless guest experience and uphold the brand’s reputation for high-quality, friendly service.

What are some common challenges faced by guest service ambassadors at citizenM hotels, and how are they supported in overcoming them?

As a Guest Service Ambassador at citizenM, you may encounter challenges such as managing high guest volumes during peak times, adapting to diverse guest needs, and multitasking across various service areas (front desk, bar, and lounge). The role is designed to be dynamic and team-oriented, so you'll receive cross-training and ongoing support from experienced colleagues and managers. Regular team meetings, open communication, and a strong culture of collaboration help ensure that all Ambassadors feel equipped to handle guest requests efficiently while maintaining the brand’s unique, welcoming atmosphere.

What is the difference between Citizenm vs Front Desk Agent?

AspectCitizenmFront Desk Agent
CredentialsTypically high school diploma or equivalent; hospitality certifications optionalHigh school diploma or equivalent; hospitality certifications optional
Work EnvironmentModern, boutique hotel setting with emphasis on guest experienceHotel lobby, front desk, customer service-focused environment
Industry UsageHospitality industry, especially boutique and lifestyle hotelsHospitality industry, front-line customer service roles in hotels
Common Search/ComparisonCitizenm vs Front Desk Agent

Citizenm and Front Desk Agent roles both operate within the hospitality industry, focusing on guest service. Citizenm refers to a hotel brand known for modern design and self-check-in technology, while a Front Desk Agent is a specific job position responsible for guest check-in, check-out, and customer service. The roles share similar credentials and work environments, but Citizenm is a brand, whereas Front Desk Agent is a job title found across various hotel brands.

More about Citizenm jobs

What cities are hiring for Citizenm jobs?

Cities with the most Citizenm job openings:

What states have the most Citizenm jobs?

States with the most job openings for Citizenm jobs include:

What job categories do people searching Citizenm jobs look for?

The top searched job categories for Citizenm jobs are:

Citizenm jobs near you
Infographic showing various Citizenm job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

hospitality day ambassador (US)

citizenM

Austin, TX • On-site

$26.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.

 We're proud to put humanity back in the hospitality industry, and that's because of our ambassadors. We don't hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

We are looking for great personalities to join our Austin team!
  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold local food; 
  • Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;ac
  • Maintaining the living room and the  canteen clean, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).
Typical shifts are: morning, evening
Morning: 7:00AM-3:30PM 
Evening: 3:00PM-11:30PM

Availability to work weekends is required! 
To be successful at citizenM, you'll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be optimistic and positive. You like to surprise and make people smile.
And you'll need to be
  • A smart thinker: You thrive on turning traditional thinking on its head and want to do things first time right;
  • Real caring: You want to do the right thing for our guests, your colleagues, community and for the planet;
  • Fluent in English. Other language abilities are welcome too!
  • A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
  • Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
This job description is not intended to detail every aspect of your job or list every task you may perform.  It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.
  • Competitive pay of $26.39 per hour 
  • Medical, dental, vision benefits at an extremely low employee cost;
  • Life insurance and 401K;
  • Ability to expense up to 1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date).
  • Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
  • Extensive time off balance starting at 18 days in your first year
  • An exclusive citizenM outfit 
  • Meal and coffee (or tea) on us during your shift break
  • Employee Assistance Program (EAP)
  • citizenM referral program - refer your talented friend or family member and get rewarded for it!
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.

Celebrating Diversity

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We care about your privacy

Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM's Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...

Talking about oneself in an application isn't always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that's us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.

Apply