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Grand America Jobs (NOW HIRING)

The Grand America Hotel

Front Desk Agent

Salt Lake City, UT · On-site

$13.75 - $17.50/hr

Front Desk Agent The Grand America Hotel Department: Rooms Division - Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt, Full-Time Description The Front Desk Agent is one of the ...

REH Services, LLC

Retail Sales Associate

Salt Lake City, UT

$14.50 - $16.75/hr

Grand America Hotels & Resorts is a collection of destinations across the American West - built with intention, shaped by the land, and preserved by the people who keep the spirit of our mission ...

The Grand America Hotel

Banquet Server

Salt Lake City, UT · On-site

$18/hr

Employee rates on rooms at Grand America Hotels & Resorts' properties * Tuition reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

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How much do grand america jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for grand america in the United States is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.95 per hour, depending on experience, location, and employer.

What is a Grand America employee?

A Grand America employee works at The Grand America Hotel, a luxury hotel located in Salt Lake City, Utah. Employees may hold various positions, including roles in hospitality, guest services, housekeeping, culinary services, event planning, and management. Their responsibilities typically involve providing exceptional service to hotel guests, maintaining the hotel's high standards, and ensuring a welcoming and comfortable environment. Working at The Grand America Hotel often requires excellent communication skills, professionalism, and attention to detail. Employees may also receive training, benefits, and opportunities for career growth within the hospitality industry.

What are the key skills and qualifications needed to thrive as a hospitality professional at Grand America Hotel?

To thrive as a hospitality professional at Grand America Hotel, you generally need experience in customer service, knowledge of hospitality operations, and a high school diploma or equivalent. Familiarity with property management systems, reservation software, and point-of-sale systems is often required. Exceptional interpersonal skills, attention to detail, and a positive attitude help individuals excel in creating memorable guest experiences. These skills ensure that guests receive outstanding service, leading to customer satisfaction and the hotel's continued success.

What are the typical career advancement opportunities for employees at The Grand America Hotel?

Employees at The Grand America Hotel often have access to a variety of career advancement opportunities, thanks to the hotel's commitment to professional development and internal growth. Positions in departments such as guest services, housekeeping, food and beverage, and management offer clear paths for promotion based on performance and experience. Team members are encouraged to participate in training programs, cross-departmental collaboration, and mentorship initiatives, which can help them build valuable skills for higher-level roles. Many employees have successfully moved into supervisory, managerial, or specialized positions within the hotel or its affiliated properties.

What is the difference between Grand America vs Hotel Manager?

AspectGrand AmericaHotel Manager
CredentialsHospitality degree, experience in luxury hotelsHospitality or business degree, management experience
Work EnvironmentLuxury hotel, high-end service settingHotel operations, staff management, guest relations
Industry UsageUsed to describe a specific luxury hotel propertyRole title for overseeing hotel operations

The Grand America refers to a specific luxury hotel property, while a Hotel Manager is a role responsible for managing hotel operations, including staff, guest services, and overall hotel performance. The Hotel Manager may oversee various hotel types, including the Grand America, and requires similar credentials and skills. Understanding these differences helps job seekers and industry professionals clarify roles and expectations within the hospitality industry.

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Cities with the most Grand America job openings:

What states have the most Grand America jobs?

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Grand America jobs near you
Infographic showing various Grand America job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $36,142 per year, or $17.4 per hour.

Director of Catering and Convention Services

The Grand America Hotel

Salt Lake City, UT • On-site

$120 - $180/hr

Other

Re-posted yesterday

Job description

Director of Catering and Convention Services Locations

Showing 1 location

Grand America Hotel
The Grand America Hotel
555 S Main St
Salt Lake City, UT 84111, USA

Grand America Hotel
The Grand America Hotel
555 S Main St
Salt Lake City, UT 84111, USA

Grand America Hotel
The Grand America Hotel
555 S Main St
Salt Lake City, UT 84111, USA

  • On-site
  • Hospitality
  • Full-Time
  • Requisition #: DIREC004184
Description

Position Summary:

The Director of Catering and Convention Services leads the catering sales and event execution function for both the Grand America Hotel and the Little America Hotel in Salt Lake City. This role is accountable for driving catering and banquet revenue, delivering flawless convention and event experiences, and unifying standards, pricing discipline, and service delivery across two distinct properties. The Director partners closely with Group Sales, Revenue Management, Food & Beverage, AV, and hotel operations leadership to maximize the profitability and reputation of both hotels' meeting and event businesses.

Key Responsibilities
  • Own catering, banquet, and event revenue targets for both properties, including budgeting, forecasting, and pace management.
  • Establish and enforce pricing strategy, minimums, and menu/package structures in coordination with Revenue Management and F&B, protecting margin while remaining competitive in the Salt Lake City market.
  • Analyze booking pace, conversion, displacement, and profitability by segment (social, corporate, association, government, weddings) and adjust strategy accordingly.
  • Identify cross-property opportunities, directing overflow and matching group profiles to the right hotel to optimize total campus revenue.
Convention Services & Event Execution
  • Ensure seamless handoff from sales to service and consistent, luxury-caliber execution of all events across both hotels.
  • Oversee the development of banquet event orders (BEOs), resumes, floor plans, and production timelines, holding teams accountable to detail and deadlines.
  • Serve as senior point of contact for high-profile clients, complex conventions, and VIP events.
  • Partner with Banquets, Culinary, A/V, and Operations to guarantee staffing, setup, and service quality meet brand standards.
  • Lead, mentor, and hold accountable the combined catering and convention services team, including the Assistant Director and catering sales and convention services managers.
  • Set individual and team goals, conduct performance reviews, and build a pipeline of talent across both hotels.
  • Foster a culture of hospitality, ownership, and cross-property collaboration.
Cross-Functional Partnership
  • Represent catering and convention services in operations, revenue, and property leadership meetings.
  • Collaborate with Group Sales Director to ensure catering potential is fully captured with conference business.
  • Work with Finance on billing accuracy, deposit schedules, and receivables.
Qualifications
  • 7+ years of progressive catering, convention services, or event management experience in a full-service or luxury hotel environment, including 3+ years in a leadership role.
  • Demonstrated success managing and exceeding catering/banquet revenues.
  • Multi-property or large convention hotel experience strongly preferred.
  • Strong command of catering sales systems and event management platforms (e.g., Opera S&C or comparable).
  • Proven ability to lead teams, manage budgets, and analyze commercial performance (pace, conversion, profitability).
  • Excellent client-facing presence with the polish required for a luxury and high-end convention clientele.
  • Bachelor's degree in Hospitality, Business, or related field preferred, or equivalent experience.
Skills Behaviors Motivations Education Experience Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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