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Citizenm Hotel Jobs (NOW HIRING)

citizenM

hospitality day ambassador (US)

Austin, TX · On-site

$26.39/hr

Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...) In an effort to make sure we are remaining ...

SAMUELS & ASSOCIATES

$60 - $75/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

SAMUELS & ASSOCIATES

Property Administrator

Boston, MA · On-site

$60 - $75/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

Another Star

hospitality day ambassador (US)

Austin, TX · On-site

$26.39/hr

Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...) In an effort to make sure we are remaining ...

Samuels-and-Associates

Property Administrator

Boston, MA · On-site

$55 - $65/hr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399‑key citizenM hotel, and a vibrant multi‑level retail plaza -- bridging the city ...

Samuels & Associates

Property Administrator

Boston, MA · On-site

$55K - $65K/yr

This iconic property is home to the global and US headquarters of CarGurus and LEGO respectively, a flagship 399-key citizenM hotel, and a vibrant multi-level retail plaza -- bridging the city's most ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL

$23 - $27/hr

You'll work indoors in an active hotel environment where reliability and attention to detail matter. This role is ideal for someone with prior hotel, condo, or facilities maintenance experience who ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL · On-site

$23 - $27/hr

You'll work indoors in an active hotel environment where reliability and attention to detail matter. This role is ideal for someone with prior hotel, condo, or facilities maintenance experience who ...

Aramark

Maintenance Worker - citizenM - Miami

Miami, FL · On-site

$23 - $27/hr

You'll work indoors in an active hotel environment where reliability and attention to detail matter. This role is ideal for someone with prior hotel, condo, or facilities maintenance experience who ...

All JobsTourism JobsCitizenm Hotel Jobs

Citizenm Hotel information

See salary details

$34.5K

$63.3K

$88.5K

How much do citizenm hotel jobs pay per year?

As of Sep 5, 2026, the average yearly pay for citizenm hotel in the United States is $63,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a CitizenM Hotel?

CitizenM Hotels are a chain of modern, boutique hotels known for their affordable luxury and innovative design. They focus on providing high-quality amenities such as comfortable beds, free Wi-Fi, and self-service check-in, all within a vibrant, contemporary setting. CitizenM targets urban travelers who value style, technology, and efficiency over traditional hotel services. The hotels often feature communal living spaces and are typically located in major cities around the world.

What are the key skills and qualifications needed to thrive as a CitizenM Hotel team member, and why are they important?

To thrive as a CitizenM Hotel team member, you need strong hospitality skills, customer service experience, and preferably a background in hotel or tourism management. Familiarity with hotel management systems (like Opera or similar PMS), POS systems, and digital check-in platforms is often required. Outstanding interpersonal skills, flexibility, and a passion for creating memorable guest experiences help you stand out. These skills ensure exceptional service delivery and guest satisfaction in CitizenM's innovative, guest-focused hotel environment.

What are some typical challenges team members face when working at CitizenM Hotel, and how can they be addressed?

At CitizenM Hotel, team members often work in a fast-paced, guest-focused environment where multitasking and adaptability are key. Common challenges include managing high guest expectations for personalized service, quickly resolving issues, and efficiently handling diverse tasks across front desk, housekeeping, and food service areas. These challenges can be addressed by embracing the hotel's collaborative team culture, making use of internal training resources, and maintaining open communication with colleagues and supervisors. Proactively seeking feedback and being willing to learn new skills also helps team members thrive and advance within the organization.

What is the difference between Citizenm Hotel vs Front Desk Agent?

AspectCitizenm HotelFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality experience preferredHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentHotel lobby, front desk, guest service areasHotel front desk, reception area, guest interaction
Industry UsageHospitality, hotel industryHospitality, hotel industry
Primary ResponsibilitiesCheck-in/out guests, handle reservations, provide customer serviceAssist guests, manage bookings, answer inquiries

Citizenm Hotel staff and Front Desk Agents both work in the hospitality industry, focusing on guest services at the front desk. While their roles overlap in guest interaction and reservation management, Citizenm Hotel refers to the hotel brand, whereas Front Desk Agent describes the specific job position within such hotels. Understanding this distinction helps job seekers identify relevant opportunities and roles within the hospitality sector.

More about Citizenm Hotel jobs

What job categories do people searching Citizenm Hotel jobs look for?

The top searched job categories for Citizenm Hotel jobs are:

Citizenm Hotel jobs near you
Infographic showing various Citizenm Hotel job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $63,308 per year, or $30.4 per hour.

hospitality day ambassador (US)

citizenM

Austin, TX • On-site

$26.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.

 We're proud to put humanity back in the hospitality industry, and that's because of our ambassadors. We don't hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

We are looking for great personalities to join our Austin team!
  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold local food; 
  • Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;ac
  • Maintaining the living room and the  canteen clean, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).
Typical shifts are: morning, evening
Morning: 7:00AM-3:30PM 
Evening: 3:00PM-11:30PM

Availability to work weekends is required! 
To be successful at citizenM, you'll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be optimistic and positive. You like to surprise and make people smile.
And you'll need to be
  • A smart thinker: You thrive on turning traditional thinking on its head and want to do things first time right;
  • Real caring: You want to do the right thing for our guests, your colleagues, community and for the planet;
  • Fluent in English. Other language abilities are welcome too!
  • A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
  • Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
This job description is not intended to detail every aspect of your job or list every task you may perform.  It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.
  • Competitive pay of $26.39 per hour 
  • Medical, dental, vision benefits at an extremely low employee cost;
  • Life insurance and 401K;
  • Ability to expense up to 1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date).
  • Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability.
  • Extensive time off balance starting at 18 days in your first year
  • An exclusive citizenM outfit 
  • Meal and coffee (or tea) on us during your shift break
  • Employee Assistance Program (EAP)
  • citizenM referral program - refer your talented friend or family member and get rewarded for it!
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.

Celebrating Diversity

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We care about your privacy

Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM's Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...

Talking about oneself in an application isn't always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that's us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.

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