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nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Company Description Let's Work Together Cisco VoIP Technician This position is based in Albany, NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse ...

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Cisco Voice Engineer

Greeley Square, NY · On-site

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cisco VoIP Engineer Job Summary We are seeking a skilled Cisco VoIP Engineer to design, implement, maintain, and troubleshoot enterprise VoIP and network infrastructure. The ideal candidate will have ...

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Sabre Systems LLC

Sr. VOIP Engineer

DC · On-site

Responsibilities As a VoIP network engineer on our team, you'll work with Video Voice over IP, a ... Ability to configure Cisco routers, switches, and gateways * Ability to support trouble tickets and ...

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As of Aug 15, 2026, the average hourly pay for cisco voip in the United States is $30.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $39.42 per hour, depending on experience, location, and employer.

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In a Cisco VoIP position, your daily responsibilities may include configuring and maintaining Cisco voice systems, troubleshooting call quality or connection issues, monitoring network performance, and applying patches or updates to communications hardware and software. You will often collaborate with IT teams, system administrators, and helpdesk staff to ensure seamless telephony operations across the organization. Supporting end-users, documenting changes, and implementing new features are also common parts of the job. This role frequently requires a proactive approach to identify and resolve potential issues before they affect business operations.

What is a Cisco VoIP?

A Cisco VoIP job involves designing, implementing, managing, and troubleshooting voice-over-IP (VoIP) solutions using Cisco technologies. Professionals in this role work with call managers, gateways, and collaboration tools to ensure seamless communication. They may also configure Quality of Service (QoS), security protocols, and network integrations to optimize voice performance. These roles are common in enterprises, telecom providers, and IT service companies. Certification such as Cisco CCNP Collaboration can enhance job prospects.

What are the key skills and qualifications needed to thrive in the Cisco VoIP position?

To thrive as a Cisco VoIP professional, you need a solid understanding of voice-over-IP networking, telephony systems, and troubleshooting, generally supported by experience or education in IT or network engineering. Familiarity with Cisco Unified Communications Manager (CUCM), Cisco routers and switches, and certifications like CCNA or CCNP Collaboration is highly valued. Strong analytical thinking, excellent communication, and the ability to work well under pressure are important soft skills for this role. These abilities ensure reliable voice infrastructure, efficient issue resolution, and effective support for organizational communications.

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Infographic showing various Cisco Voip job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $63,321 per year, or $30.4 per hour.

Cisco VoIP Technician

nfrastructure

Albany, NY • On-site

Full-time

Re-posted 27 days ago

Job description

Company Description
Let's Work Together
Cisco VoIP Technician
This position is based in Albany, NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500/5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The role: Cisco VoIP Technician
As a Cisco VoIP Technician, you will provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required. Your experience with phone systems, related peripherals, common software programs and operating systems is essential to successful project completion. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.
Responsibilities:
  • Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold).
  • Provide peripheral support of ancillary telephony systems, including but not limited to MTS Call Accounting, Voice Print Call Recording, AMTELCO Infinity and Intelligent Series, UM8700, and Well Communications paging.
  • Provide support for overhead speaker technologies.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications
  • Report network operational status
  • Upgrade data network equipment to the latest stable firmware releases
  • Apply configurations to routing and switching equipment
  • Apply configuration of hosted IP voice services
  • Perform basic configuration of firewalls
  • Provide remote support of on-site engineers and end users/customers during installation
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation
  • Be responsible for system maintenance of network/internet/intranet hardware
  • Complete appropriate paperwork as required for customer acceptance
  • Travel to customer locations and possess a flexible work schedule
  • Other duties as assigned

Qualifications
Requirements:
  • Foundational knowledge of installing, configuring, and maintaining network infrastructures
  • Foundational ability to troubleshoot network issues
  • Excellent verbal, written, presentation and interpersonal skills are required
  • General knowledge and ability to provide day to day support for data network infrastructure supporting voice, data video conferencing, unified communications and collaboration systems and customers.
  • Assist in monitoring network performance criteria and measurement methods.
  • Exposure to any combination of the following: Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways; Cisco-based routing; switching; wireless and ACE cluster environment

Additional Information
About nfrastructure:
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at www.nfrastructure.com
Apply for this job or another online today at www.nfrastructure.com/company/careers

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