Cisco Voice Engineer Jobs in Raleigh, NC (NOW HIRING)

Job Summary:
Syntricate Technologies is seeking a Field Tech Specialist to support personal computer systems for judicial staff. The role involves installing, configuring, and maintaining hardware and software, as well as providing support for local area networks and facilitating moves of judicial facilities.
Responsibilities:
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment.
• Occasional lifting of heavy objects is required.
• Applicant should be able to lift 75 pounds.
• As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
• Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles.
• This position reports to the IT Support Supervisor of the county in which is their duty station.
• Work hours are 8:00 AM - 5:00 PM, Monday - Friday.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.
• 5yrs - Installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment)
• 5yrs - Listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions
• 5yrs - Experience with the design and implementation of Ethernet topology networks
• 5yrs - Experience with Windows 10/11; Office 2016/365
• 5yrs - Experience with SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell
• 5yrs - Computer systems to ensure that all components will integrate properly
• 5yrs - Software packages such as TN3270, SharePoint Designer, and Adobe Professional
• 5yrs - Cisco servers, routers, voice gateways, and switches
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.