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Cisco Cucm Jobs (NOW HIRING)

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies. * Ensure ...

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.

Govcio LLC

Cisco UC Engineer

Hampton, VA · On-site

$140K - $160K/yr

CUCM, Unity Connection, IM&P, Expressway, Webex * Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols * Experience with Cisco CUBE, voice gateways, and SRST configuration * Proficiency ...

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How much do cisco cucm jobs pay per year?

As of Jul 28, 2026, the average yearly pay for cisco cucm in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Cisco CUCM professionals, and how can they be managed?

Cisco CUCM professionals often handle complex network integrations, ensure seamless voice and video communications, and troubleshoot issues that can affect large numbers of users. Keeping up with frequent software updates, managing user migrations, and addressing system outages are common challenges in this role. Success often relies on proactive monitoring, staying current with Cisco best practices, and collaborating closely with IT teams and end-users. Joining a knowledgeable team can help new hires quickly build expertise and learn effective strategies for addressing these challenges.

What is a Cisco CUCM job?

A Cisco CUCM job involves configuring, managing, and troubleshooting Cisco Unified Communications Manager (CUCM), which is a call processing system for enterprise VoIP solutions. Professionals in this role handle phone system deployments, integrations, and security configurations. They may also assist with upgrades, feature enhancements, and support for voice and video collaboration within an organization.

What are the key skills and qualifications needed to thrive in the Cisco Cucm position, and why are they important?

To excel as a Cisco CUCM professional, you need in-depth knowledge of Unified Communications systems, VoIP technologies, and network troubleshooting, often supported by a degree in computer science or related experience. Familiarity with Cisco Unified Communications Manager (CUCM), related Cisco hardware, and certifications such as CCNA Collaboration or CCNP Collaboration are highly valued. Strong problem-solving skills, attention to detail, and effective communication abilities help professionals stand out in this role. These competencies are critical for ensuring reliable communication infrastructures and efficiently resolving complex technical issues in business environments.

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What cities are hiring for Cisco Cucm jobs? Cities with the most Cisco Cucm job openings:
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Cisco Cucm jobs near you
Infographic showing various Cisco Cucm job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

CISCO Call Manager Administrator

Omniscius Consulting

Chantilly, VA • On-site

Full-time

Posted 23 days ago

Job description

We are seeking an experienced Cisco Call Manager Administrator to support the administration, configuration, maintenance, and optimization of our Cisco Unified Communications Manager (CUCM) environment supporting Department of Defense operations. The successful candidate will be responsible for ensuring the reliability, security, and performance of enterprise voice and unified communications services while maintaining compliance with DoD cybersecurity and operational requirements.

This position works closely with the Cisco Call Manager Engineer Lead, network engineers, cybersecurity personnel, and other IT stakeholders to support mission-critical communications infrastructure across multiple locations. The ideal candidate will possess strong Cisco collaboration expertise, troubleshooting skills, and experience supporting enterprise VoIP environments.

Essential Duties and ResponsibilitiesCisco Unified Communications Administration
  • Administer, configure, and maintain Cisco Unified Communications Manager (CUCM) environments.
  • Manage user accounts, phone provisioning, device configurations, and endpoint deployments.
  • Support dial plan administration, call routing configurations, and voice gateway management.
  • Administer Cisco Unity Connection voicemail services and user configurations.
  • Monitor system performance and proactively address operational issues.
System Maintenance & Operations
  • Perform routine system health checks, maintenance activities, backups, and recovery procedures.
  • Execute software updates, patches, and system upgrades in accordance with organizational change management processes.
  • Support after-hours maintenance windows and emergency response activities.
  • Participate in an on-call support rotation.
Technical Support & Troubleshooting
  • Provide Tier II and Tier III support for voice, collaboration, and unified communications issues.
  • Troubleshoot complex call processing, device registration, voicemail, and connectivity issues.
  • Coordinate with vendors, carriers, and service providers to resolve escalated technical issues.
  • Assist engineering teams with deployments, testing, and implementation of new capabilities.
Compliance & Documentation
  • Ensure CUCM systems comply with DoD cybersecurity requirements, DISA STIGs, and security best practices.
  • Maintain accurate system documentation, configuration records, and operational procedures.
  • Generate system performance, utilization, and compliance reports.
  • Support audits, inspections, and accreditation activities.
Required Qualifications
  • Minimum 10 years of relevant experience in Cisco Unified Communications, VoIP administration, or enterprise voice systems.
    • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field may substitute for five (5) years of experience.
  • Experience administering Cisco Unified Communications Manager (CUCM) environments.
  • Experience with:
    • Phone provisioning and endpoint deployment
    • User administration and device management
    • Dial plans and call routing
    • Voice gateways and SIP integrations
    • Cisco Unity Connection administration
  • Knowledge of networking fundamentals including:
    • TCP/IP
    • VLANs
    • DNS
    • Routing and switching concepts
  • Familiarity with network and system security principles, protocols, and configurations.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Current DoD 8140-compliant certification such as CompTIA Security+.
  • Ability to obtain and maintain a Secret Security Clearance.
Preferred Qualifications
  • Cisco Certified Network Associate (CCNA) Collaboration.
  • Cisco Certified Network Professional (CCNP) Collaboration.
  • Cisco Certified Internetwork Expert (CCIE) Collaboration.
  • Experience supporting Department of Defense or Federal Government environments.
  • Experience implementing and maintaining DISA STIG-compliant systems.
  • Familiarity with SIP, H.323, MGCP, and other voice protocols.
  • Experience with Cisco Expressway, IM&P, and other Cisco collaboration technologies.
  • Knowledge of enterprise monitoring and reporting tools.

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