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Child Support Service Case Manager Jobs (NOW HIRING)

Veritas HHS Inc

Case Manager

Memphis, TN · On-site

$16/hr

Description Veritas HHS seeks a Case Manager for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN. Start date: August 26, 2024 Starting salary: $16/hr About the ...

Veritas HHS LLC

Case Manager

Memphis, TN · On-site

$16/hr

Veritas HHS seeks a Case Manager for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN. Start date: August 26, 2024 Starting salary: $16/hr About the Company ...

JusticeWorks

Child Services Case Manager

Pueblo, CO · On-site

$22 - $24/hr

Child Services Case Manager- Pueblo County, CO Family Resource Specialist HOURLY PAY RANGE: DIRECT ... Assess and engage families in service planning based on demonstrated needs. * Plan and implement ...

JusticeWorks

Child Services Case Manager

Limon, CO · On-site

$22 - $24/hr

CHILD SERVICES CASE MANAGER - LINCOLN COUNTY, CO Family Resource Specialist HOURLY PAY RANGE: $22 ... Manage complex cases, including intake, assessment, development of service plans, and follow-up ...

BrightSpring

Youth Service Case Manager

Charleston, WV · On-site

$19.50 - $25/hr

The Youth Services Case Manager plays a vital role in supporting youth and families through service coordination, advocacy, and individualized support that promotes safety, stability, permanency, and ...

Sac and Fox Tribe of Iowa

Case Worker

Tama, IA · On-site

Meskwaki Child Support Services DUTIES & RESPONSIBILITIES: Will perform overall case management functions for MNCSS. * Maintains a professional environment in the MNCSS office * Gains excellent ...

West Virginia

Child Support Specialist 1

Charleston, WV · On-site

$34K - $58K/yr

... case work in processing cases through location, case development, initial notice to non-custodial ... management of a caseload in child support enforcement services. This position requires monthly ...

Ramsey County, MN

Child Support Specialist

Saint Paul, MN · On-site +1

$58K - $88K/yr

Review applications for child support services; determine if there is sufficient information to ... Manage a caseload; review information daily provided from computer interfaces and perform work ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

Customer Service Case Manager (04DBA) US-FL- MelbourneDescription Drive your career forward with ... Support business initiatives by participating in marketing, sales, and special event activities ...

County of Yolo

Child Support Specialist I/II

Woodland, CA · On-site

$56K - $69K/yr

... case preparation and management; other related duties as required. These procedures include ... EDUCATIONAL RECORDS EVALUATION SERVICE 601 University Ave., Suite 127 Sacramento, CA 95825 (916 ...

Georgia

Child Support Services Agent 2

Newnan, GA · On-site

$37K - $51K/yr

Start your career in public service. The DHS' Division ofChild SupportServices (DCSS)is ... Manages a caseload to ensure that child support obligations are met. * Performs other professional ...

CalHR

Child Support Specialist I

Sacramento, CA · On-site

Manages a general caseload consisting of child support legal actions and the establishment ... Provides case status information, explains the complaint resolution process, and answers case ...

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How much do child support service case manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for child support service case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What does a child support service case manager do?

A Child Support Service Case Manager is responsible for managing cases related to child support enforcement and collections. They help custodial and non-custodial parents understand their rights and responsibilities, establish paternity, set up child support orders, and ensure payments are made according to court directives. Case managers also investigate cases, communicate with the involved parties, and work with legal or government agencies to resolve issues. Their goal is to secure the financial well-being of children by facilitating consistent and fair child support arrangements.

What are the key skills and qualifications needed to thrive as a child support service case manager?

To thrive as a Child Support Service Case Manager, you need a solid understanding of family law, case management, and investigative procedures, usually supported by a bachelor’s degree in social work, criminal justice, or a related field. Familiarity with case management software, government databases, and legal documentation systems is typically required. Strong communication, negotiation, and organizational skills help you effectively work with clients, courts, and other agencies. These abilities are crucial for ensuring compliance, accurate case processing, and positive outcomes for children and families.

What are some common challenges faced by child support service case managers, and how can new hires prepare for them?

Child Support Service Case Managers often encounter challenges such as managing high caseloads, navigating complex family dynamics, and ensuring compliance with legal requirements. New hires can prepare by developing strong organizational skills, becoming familiar with relevant state and federal regulations, and practicing effective communication and conflict resolution techniques. Building a supportive network with colleagues and seeking mentorship can also help manage stress and improve case outcomes.

What are popular job titles related to Child Support Service Case Manager jobs?

For Child Support Service Case Manager jobs, the most frequently searched job titles are:

Child Support Specialist II/ Child Support Specialist III

Castle Rock, CO • On-site

Douglas County, CO
See more jobs at Douglas County, COexternal

$49K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Douglas County (Nebraska) rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

151st of 858 rated public administrative organizations

Job description

Salary: $49,916.00 - $74,874.00 Annually
Location : Castle Rock, CO, CO
Job Type: Full-Time Regular
Job Number: 2026 - 3312
Department: Human Services
Opening Date: 08/25/2026
Closing Date: 9/11/2026 5:00 PM Mountain
FLSA: Non-Exempt
Summary of Position
The Child Support Specialist II is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. This role takes on more responsibilities (than an entry level case manager), often managing a larger caseload and independently handling the majority of their caseload that requires deeper knowledge of child support processes. Work may involve interagency collaboration and complex legal issues. The role also serves in a mentoring role or support for entry-level staff due to a thorough understanding of relevant laws, processes, and computer systems, allowing them to make decisions independently within established guidelines.
The Child Support Specialist III is responsible for overseeing and managing complex child support cases while being able to share their knowledge and support to other team members. This role is essential in promoting child and family well-being by ensuring compliance with court ordered financial and medical support, and it includes case management, bookkeeping, interstate collaboration, and liaison responsibilities. The ideal candidate will have experience in managing child support caseloads, be able to guide less-experienced staff, uphold legal standards, and deliver high-level customer service.
Child Support Specialist II:
Child Support Specialist III:
Example of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
Work independently to manage and process a full caseload in one or more of the following areas:
Intake:
  • Reviews child support applications and public assistance referrals to gather essential information for new cases.
  • Track and finalize applications within mandated timeframes, creating and maintaining case files.
  • Conduct research on existing court and child support cases, update case files and, communicate with clients on service options and the application process.

Establishment:
  • Use APA certification to support paternity and child support establishment through the Administrative Process (APA) or court hearings as appropriate.
  • Conduct conferences with parties, prepare files for hearings, and support the County Attorney in court.
  • Collaborate with other state agencies (countries), to establish cases across state (international) lines and monitor for established orders.

Modification:
  • Review and assess requests for child support modifications based on case need.
  • Collect relevant financial information and hold negotiation conferences leading to stipulated orders.
  • Prepare legal documents for attorney review, schedule hearings, and monitor case outcomes, ensuring updates in case databases.

Enforcement:
  • Through Enforcement Certification, effectively communicate case status, initiate enforcement actions, and manage program processes.
  • Research client information through various databases, prepare legal forms, and monitor automated enforcement actions.
  • Coordinate with other states' (counties') child support agencies as needed for enforcement actions.

Bookkeeper:
  • Responsible for independently initiating, managing and reconciling child support payment ledgers.
  • Demonstrate ability to communicate with obilgees, obligors, attorneys and the courts to clarify payments, disbursements and arrears.
  • Experience with financial management with human services providing the ability to handle high volumes of financial data accurately.

Bookkeeper (Child Support Specialist III):
  • A seasoned expert responsible for handling complex child support fiscal operations, including managing high-volume ledgers and performing sophisticated adjustments.
  • Provides expertise and mentorship to less-experienced staff, representing the fiscal aspect for child support in administrative and judicial hearings.
  • Oversee the management of automated and manual child support ledgers, ensuring the accurate tracking of simple to complex transactions.

Legal:
  • Independently responsible for managing routine to complicated legal case tasks.
  • Assisting attorneys with documentation preparation, filings, and deadline tracking.
  • Highly skilled for complex case management and strong task management skills.
  • Attends court hearings as required and updating case records based on outcomes.

Legal (Child Support Specialist III):
  • Advanced legal and administrative support to ensure effective case management within child support services.
  • Independently handle complex task management and attorney docket needs ensuring all timeframes are met.
  • Attend and oversee court hearings, capturing case updates accordingly and overseeing attorney task assignments.

Other Duties:
  • Complete training and attend meetings or professional events as assigned.
  • Support team members during absences or vacancies by covering additional caseloads.
  • Crosstrain in other functions as necessary. Performs other duties as assigned.
  • Perform additional duties as required to support the mission and operational needs of the Child Support Unit (Child Support Specialist III).

Key Responsibilities:
  • Caseload Management: Independently manage a full caseload, including complex cases that may involve multi-state enforcement or significant financial modifications.
  • Advanced Client Interaction: Counsel clients on intricate aspects of their cases, explain complex legal processes, and address escalated client concerns.
  • Document Preparation and Case Processing: Prepare legal documents, initiate cross-state actions, and ensure cases meet state and federal compliance standards.
  • Interagency Collaboration: Work with County Attorneys, other state agencies, and outside resources to resolve case issues, establish or enforce orders, and negotiate modifications.
  • Supervision Level: Work under general supervision with increased independence. Performance is reviewed periodically based on outcomes and case accuracy.
  • Decision-Making: Greater autonomy to make independent decisions on cases within established rules. Uses discretion in applying guidelines and makes recommendations for cases needing further action.
  • Ensure timely and accurate completion of cases, maintaining an 85% accuracy standard to support career advancement.

Key Responsibilities (Child Support Specialist III):
  • Support Team Operations: Provide guidance and support to child support staff on challenging cases, complex scenarios, and procedural issues. Act as a resource for less-experienced staff, sharing expertise and best practices to foster a collaborative and effective work environment.
  • Case Management: Independently manage a caseload of child support cases, including intake, paternity and support order establishment, modifications, enforcement, and collections. Ensure accuracy and completeness of case documentation, maintaining compliance with local, state, and federal laws and department procedures.
  • Interagency and Interstate Coordination: Collaborate with other agencies, states, and international jurisdictions to establish and enforce child support orders across borders. Serve as a liaison among child support staff, external agencies, attorneys, and the courts to streamline communication and ensure timely processing of cases.
  • Customer Service and Dispute Resolution: Deliver exceptional customer service to clients, attorneys, and other stakeholders by addressing inquiries promptly, providing case information, and resolving conflicts as needed. Facilitate communication and uphold service standards to meet client and departmental needs.
  • Fiscal Responsibilities: Collaborate with legal and financial teams as needed and be prepared to provide testimony in court on financial matters. May perform bookkeeping tasks related to child support cases, including calculating arrears, processing payments, initiating ledgers, and adjusting.
  • Performance Standards: Maintaining departmental accuracy and timeliness standards of at least 95% in all program areas to support advancement in the classification series.
  • Professional Development: Attend required training sessions and stay informed about changes to child support regulations and best practices. Participate in relevant conferences and departmental meetings to enhance expertise and share knowledge with the team.
  • Performs other duties as assigned.

Minimum Qualifications
EDUCATION and/or EXPERIENCE:
Child Support Specialist II:
  • High School Diploma or GED equivalent required. Associates degree or higher preferred.
  • One (1) year of experience in the child support field or related equivalent (human services or paralegal) experience required.
  • Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
  • A combination of education and experience may be considered.

This classification is a part of a career progression pathway series.
Child Support Specialist III:
  • High School Diploma or GED required. Associate or bachelor's degree preferred.
  • Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
  • Two Years full time public contact experience.
  • Two (2) years of progressively responsible experience in the child support field.
  • A combination of education and experience may be considered.

CERTIFICATIONS, LICENSES, & REGISTRATIONS:
  • Current APA Certification a plus. Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
  • Existing Enforcement Certification a plus. Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
  • Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
  • Notary Commission a plus. Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
  • This position requires successful completion of a criminal background check including fingerprinting through a national database.
  • Must possess a valid Colorado Driver's License within 90 days of hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment

Additional Information
For more information on job functions, requirements and to apply please visit:
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full .
Douglas County offers a comprehensive benefit package. For a more detailed overview of our benefit package, click on the link below.
Why Douglas County? We offer excellent benefits to our employees!
  • 11 ½ paid holidays each year + a floating holiday
  • 9 hours of paid vacation per month
  • 8 hours of paid sick time per month
  • Medical insurance employees can choose from two plan options: United Healthcare Doctors Plan or United Healthcare HDHP Plan
  • Life insurance 2 times employee salary at no cost to employee
  • Mandatory retirement - defined contribution of 8% - matched at 8%
  • Annual performance reviews with potential for an increase
Additionally, we offer dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training.

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