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Chief Operating Officer Retail Jobs in Springfield, MA

RCN Capital, LLC.

Chief Operating Officer

Windsor, CT · On-site

$150 - $250/hr

The Chief Operating Officer (COO) is responsible for driving operational excellence, scalability, and innovation across RCN Capital's nationwide private lending platform. As a leading direct lender ...

TicketNetwork

Chief Operating Officer

South Windsor, CT · On-site

The Chief Operating Officer (COO) is responsible for driving operational excellence, scalability, and innovation across RCN Capital's nationwide private lending platform. As a leading direct lender ...

SEIU- ESF

Chief Financial Officer

Northampton, MA · Remote

The CFO supervises the Director of Finance; oversees an existing finance department and collaborates closely with senior leaders including the Chief Operating Officer and Chief People and Culture ...

Riderflex

Retail Store Manager

Springfield, MA · On-site

$60K - $70K/yr

Retail Manager Location: Springfield, MA Type: Full-Time, W-2 Compensation: $60,000- $65,000 ... COO on marketing, promotions and the maintenance of reports as they pertain to the daily ...

Seabury

Campus Safety Supervisor

Bloomfield, CT · On-site

$55K - $65K/yr

Oversee Security meal charges. * Assist the VP of Engineering & COO as needed. * Assist with the development of monthly schedules and staffing for call outs. * Performs inspections of mechanical ...

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All JobsChief Operating Officer Retail JobsChief Operating Officer Retail Jobs in Springfield, MA

Chief Operating Officer Retail information

See Springfield, MA salary details

$41.4K

$150.7K

$268.6K

How much do chief operating officer retail jobs pay per year?

As of Jul 28, 2026, the average yearly pay for chief operating officer retail in Springfield, MA is $150,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,100.00 and $184,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chief Operating Officer in Retail, and why are they important?

To thrive as a Chief Operating Officer in Retail, you need a strong background in business management, operations, and retail strategy, often supported by a relevant degree and significant leadership experience. Familiarity with POS systems, inventory management software, and data analytics platforms is crucial, along with knowledge of industry certifications like Six Sigma or Lean Management. Exceptional communication, problem-solving, and leadership skills set top candidates apart by enabling them to motivate teams and drive organizational change. These skills ensure efficient operations, adaptability in a dynamic market, and sustained business growth.

What does a Chief Operating Officer (COO) do in retail?

A Chief Operating Officer (COO) in retail is responsible for overseeing the day-to-day operations of the company’s stores, supply chain, and customer service functions. They work closely with other executives to implement business strategies, optimize operational efficiency, and drive sales growth. The COO ensures that all departments are aligned with company goals, manages budgets, and helps improve overall customer experience. They also play a key role in talent management and process improvement to maintain a competitive edge in the retail market.

What is the difference between Chief Operating Officer Retail vs Retail Store Manager?

AspectChief Operating Officer RetailRetail Store Manager
ResponsibilitiesOversees overall retail operations, strategic planning, and company-wide policiesManages daily store operations, staff, and sales targets
Required CredentialsTypically bachelor's degree in business, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, leadership skills
Work EnvironmentCorporate offices, multiple store locations, strategic meetingsRetail store environment, direct customer interaction
Industry UsageUsed in large retail corporations and chainsCommon in individual retail stores and small chains

The Chief Operating Officer Retail focuses on strategic, company-wide management, while the Retail Store Manager handles daily store operations. Both roles require leadership and retail experience but differ significantly in scope and responsibilities.

How does a Chief Operating Officer in retail typically collaborate with other executive leaders to drive store performance?

A Chief Operating Officer (COO) in retail works closely with other C-suite executives, such as the CEO, CFO, and Chief Merchandising Officer, to align operational strategies with overall business goals. This collaboration often involves regular strategy meetings, cross-functional project teams, and joint decision-making on matters like inventory management, store expansions, and customer experience initiatives. The COO provides operational insights and ensures that day-to-day store operations support broader company objectives, fostering a culture of accountability and continuous improvement across departments. Strong communication and partnership skills are essential to ensure all areas of the business move in the same direction.
What are popular job titles related to Chief Operating Officer Retail jobs in Springfield, MA? For Chief Operating Officer Retail jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Chief Operating Officer Retail jobs in Springfield, MA look for? The top searched job categories for Chief Operating Officer Retail jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Chief Operating Officer Retail jobs? Cities near Springfield, MA with the most Chief Operating Officer Retail job openings:
Chief Operating Officer Retail jobs near you
Infographic showing various Chief Operating Officer Retail job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $150,674 per year, or $72.4 per hour.
Chief Operating Officer

Chief Operating Officer

RCN Capital, LLC.

Windsor, CT • On-site

$150 - $250/hr

Other

Posted 13 days ago

Job description

Overview

RCN Capital is a nationwide wholesale lender focused on helping real estate investors and independent mortgage brokers finance non-owner-occupied residential investment properties. We support a range of strategies including ground-up construction, fix-and-flip projects, and long-term rental financing through a streamlined process, dedicated teams, and a commitment to exceptional service.

The Chief Operating Officer (COO) is responsible for driving operational excellence, scalability, and innovation across RCN Capital’s nationwide private lending platform. As a leading direct lender specializing in real estate investment financing, specializing in fix-and-flip, bridge, construction, and long-term rental loans, the COO ensures that all aspects of loan operations, including technology and client experience, align to support continued growth and deliver industry-leading service to brokers, correspondent lenders, and real estate investors.

As a member of the executive team, this role serves as a cornerstone member of the leadership team, partnering closely with department leaders and subject matter experts, to translate organizational strategy into optimized performance across loan operations, legal and closing functions, and core systems, while advancing and strengthening RCN’s position as a trusted, high-performing lending partner.

Responsibilities
  • Operational Strategy and Executive Partnership: As a member of the Executive Leadership Team, define, set and execute the operational vision across business functions within lending operations.
  • Design and implement scalable operating models to support loan volume, strong processes, and evolving business needs
  • Establish performance standards, and accountability structures within operations using KPI-driven insights aligned with business goals
  • Partner with executive leadership to provide strategic insights and drive cross-functional operational improvements
  • Leadership and Culture: Lead and develop high-performing operations teams, fostering accountability, collaboration, open communication, and continuous improvement
  • Align departmental leadership within operations with RCN Capital’s strategic priorities and growth objectives, focusing on scalability, innovation, and long-term growth
  • Promote a culture rooted in partnership, communication, and excellence
  • Process Improvement and Transformation: Lead operational initiatives to improve efficiency, scalability, and consistency
  • Identify and prioritize opportunities to streamline workflows, reduce manual processes, clarify procedures, and improve quality throughout operations
  • Champion the implementation and adoption of new processes throughout operations, including gathering and interpreting feedback on results and impact for further improvement
  • Facilitate operational alignment through structured change management and strategic partnership
  • Ensure initiatives deliver measurable outcomes through defined performance metrics and continuous optimization
  • Performance Management and Analytics: Define, monitor, and continuously refine key performance metrics aligned with organizational goals within operations
  • Leverage data across operations to inform strategic decisions
  • Implement and optimize tools and reporting processes to measure, evaluate, and track KPIs, ensuring operational performance and growth
  • Promote transparency through consistent communication of performance insights and outcomes
Qualifications
  • Deep understanding of lending operations, process and procedure, risk, and regulatory environment
  • Ability to think strategically and execute effectively
  • A collaborative, transparent leadership style that builds trust and alignment
  • 10+ years of leadership experience in mortgage, banking or financial services
  • Strong background in operations, systems, and process improvement
  • Proven success leading operational transformation or large-scale change
  • Demonstrable experience in executing cross-functional strategies in a banking, lending or fintech environment
Education
  • Bachelor’s degree in Business, Finance, Real Estate, or related field
  • Master’s degree in Business, Finance, Real Estate, or related field preferred
Work Schedule
  • Full time
  • Monday-Friday, 9:00AM to 6:00PM
  • Hybrid work model with first 90 days onsite and 2 days/week in office after in either:
  • South Windsor, CT
  • Charlotte, NC
Why RCN Capital
  • Growth‑oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • And many additional perks
Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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