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Chief Operating Officer Retail Jobs in Springfield, MA

RCN Capital, LLC.

Chief Operating Officer

Windsor, CT · On-site

$150 - $250/hr

The Chief Operating Officer (COO) is responsible for driving operational excellence, scalability, and innovation across RCN Capital's nationwide private lending platform. As a leading direct lender ...

TicketNetwork

Chief Operating Officer

South Windsor, CT · On-site

The Chief Operating Officer (COO) is responsible for driving operational excellence, scalability, and innovation across RCN Capital's nationwide private lending platform. As a leading direct lender ...

SEIU- ESF

Chief Financial Officer

Northampton, MA · Remote

The CFO supervises the Director of Finance; oversees an existing finance department and collaborates closely with senior leaders including the Chief Operating Officer and Chief People and Culture ...

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All JobsChief Operating Officer Retail JobsChief Operating Officer Retail Jobs in Springfield, MA

Chief Operating Officer Retail information

See Springfield, MA salary details

$41.4K

$150.7K

$268.6K

How much do chief operating officer retail jobs pay per year?

As of Aug 19, 2026, the average yearly pay for chief operating officer retail in Springfield, MA is $150,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,100.00 and $184,400.00 per year, depending on experience, location, and employer.

What does a chief operating officer in retail do?

A Chief Operating Officer (COO) in retail is responsible for overseeing the day-to-day operations of the company’s stores, supply chain, and customer service functions. They work closely with other executives to implement business strategies, optimize operational efficiency, and drive sales growth. The COO ensures that all departments are aligned with company goals, manages budgets, and helps improve overall customer experience. They also play a key role in talent management and process improvement to maintain a competitive edge in the retail market.

What are the key skills and qualifications needed to thrive as a chief operating officer in retail?

To thrive as a Chief Operating Officer in Retail, you need a strong background in business management, operations, and retail strategy, often supported by a relevant degree and significant leadership experience. Familiarity with POS systems, inventory management software, and data analytics platforms is crucial, along with knowledge of industry certifications like Six Sigma or Lean Management. Exceptional communication, problem-solving, and leadership skills set top candidates apart by enabling them to motivate teams and drive organizational change. These skills ensure efficient operations, adaptability in a dynamic market, and sustained business growth.

How does a chief operating officer in retail typically collaborate with other executive leaders to drive store performance?

A Chief Operating Officer (COO) in retail works closely with other C-suite executives, such as the CEO, CFO, and Chief Merchandising Officer, to align operational strategies with overall business goals. This collaboration often involves regular strategy meetings, cross-functional project teams, and joint decision-making on matters like inventory management, store expansions, and customer experience initiatives. The COO provides operational insights and ensures that day-to-day store operations support broader company objectives, fostering a culture of accountability and continuous improvement across departments. Strong communication and partnership skills are essential to ensure all areas of the business move in the same direction.

What is the difference between Chief Operating Officer Retail vs Retail Store Manager?

AspectChief Operating Officer RetailRetail Store Manager
ResponsibilitiesOversees overall retail operations, strategic planning, and company-wide policiesManages daily store operations, staff, and sales targets
Required CredentialsTypically bachelor's degree in business, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, leadership skills
Work EnvironmentCorporate offices, multiple store locations, strategic meetingsRetail store environment, direct customer interaction
Industry UsageUsed in large retail corporations and chainsCommon in individual retail stores and small chains

The Chief Operating Officer Retail focuses on strategic, company-wide management, while the Retail Store Manager handles daily store operations. Both roles require leadership and retail experience but differ significantly in scope and responsibilities.

What are popular job titles related to Chief Operating Officer Retail jobs in Springfield, MA?

For Chief Operating Officer Retail jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Chief Operating Officer Retail jobs in Springfield, MA look for?

The top searched job categories for Chief Operating Officer Retail jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Chief Operating Officer Retail jobs?

Cities near Springfield, MA with the most Chief Operating Officer Retail job openings:

Chief Operating Officer Retail jobs near you
Infographic showing various Chief Operating Officer Retail job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $150,674 per year, or $72.4 per hour.

Chief Operating Officer (Springfield)

Anytime Fitness

Springfield, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

About Us

At Anytime Fitness, our mission is to help people lead healthier lives — anytime, anywhere. As part of one of the world’s largest and fastest-growing fitness franchises, we’re committed to delivering 24/7 access to high-quality training environments, supportive community, and results-driven coaching. With a network of independently owned locations, consistency, service quality, and operational excellence are at the core of our success.

Job Summary

The Chief Operating Officer (COO) will lead and oversee the operational strategy and day-to-day execution across our Anytime Fitness locations. This executive will ensure consistent brand delivery, operational efficiency, franchisee success, and an exceptional member experience. The COO will work directly with the CEO and leadership team to scale the business, improve performance metrics, and drive growth through strategic initiatives and employee support.

Key Responsibilities Operations Management
  • Oversee daily operations of franchised Anytime Fitness locations
  • Ensure operational consistency, cleanliness, safety, and compliance with Anytime Fitness brand standards
  • Lead process improvement and SOP implementation across all locations
Franchise Support & Performance
  • Develop strong partnerships with employees, vendors, members and other franchise owners to improve performance, retention, and profitability
  • Establish KPIs and performance benchmarks for franchisees; provide ongoing coaching and resources
  • Lead initiatives for franchise onboarding, compliance, and brand integrity enforcement
Growth & Expansion
  • Collaborate on franchise development strategy, site selection, and market analysis
  • Lead operational planning and execution for new club openings and territory expansion
  • Oversee integration of new clubs into operational systems and training programs
Team Leadership & Culture
  • Build and lead a high-performing operations team, including Regional Managers and Club Support staff
  • Drive a culture of accountability, excellence, and customer focus across all levels
  • Develop and manage training systems for club managers, personal trainers, and support staff
Financial Oversight
  • Collaborate with finance to develop and manage operating budgets, forecasts, and P&L targets
  • Monitor revenue streams including memberships, personal training, and retail
  • Identify opportunities to optimize operating costs while maintaining service quality
Technology & Systems
  • Oversee implementation and optimization of gym management systems (e.g., ABC Fitness Solutions, Club OS)
  • Use data and reporting tools to track performance and member engagement
  • Leverage tech solutions to enhance the member experience and operational efficiency
Member Experience
  • Ensure clubs deliver a consistent, high-quality member experience across the network
  • Drive initiatives to improve Net Promoter Score (NPS), member retention, and engagement
  • Champion a customer-first approach to service delivery and problem resolution
Qualifications
  • 7+ years of senior operational leadership, preferably within fitness, franchising, or multi-location retail
  • Proven experience supporting franchise businesses or managing large, distributed teams
  • Deep understanding of fitness club operations, member engagement, and P&L responsibility
  • Strong leadership and interpersonal skills; able to motivate, coach, and build trust across diverse teams
  • Data‑driven decision maker with a hands‑on approach to problem‑solving
  • Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred)
Preferred Experience
  • Previous experience in the Anytime Fitness system or a comparable 24/7 gym franchise
  • Familiarity with systems like ABC Ignite, MyZone, or CRM/scheduling software for fitness
  • Track record of scaling operations and improving franchisee performance
  • Passion for fitness, wellness, and community‑building
Compensation & Benefits
  • Competitive base salary + performance bonuses
  • Health reimbursement, PTO, 401k, paid holidays
  • Free gym membership and wellness perks
  • Professional development opportunities
  • Flexible work environment with occasional travel to club locations

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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