Chief Operating Officer Msp It Jobs (NOW HIRING)

Essential Duties and Responsibilities 

Executive Leadership & Strategic Operations:

• Serve as a member of the Executive Leadership Team and contribute to organizational strategy, growth planning, and operational decision-making. 

• Partner with the CEO and executive team to identify operational risks, opportunities, and priorities. 

• Develop and implement organizational systems, policies, procedures, and performance measures that improve efficiency and accountability. 

• Lead enterprise-wide operational improvement initiatives and oversee execution of strategic projects. 

• Establish operational dashboards and key performance indicators to monitor organizational performance. 

Risk Management, Business Continuity & Emergency Preparedness:

• Develop, implement, and maintain organizational business continuity and disaster recovery plans to ensure continuity of critical operations during emergencies, service disruptions, or other unforeseen events. 

• Monitor organizational readiness related to life safety, environmental hazards, security incidents, technology outages, staffing shortages, and facility disruptions. 

• Serve as a member of the organization's incident command structure and executive escalation team during emergencies, critical incidents, and operational crises. 

• In partnership with program leadership, Compliance, People & Culture, and Finance, ensure operational practices and procedures support regulatory compliance, contractual obligations, organizational policies, and risk mitigation efforts. 

• Establish operational compliance monitoring, reporting, and corrective action processes to promote accountability, continuous improvement, and proactive issue resolution. 

• Collaborate with executive leadership to develop and maintain organizational resilience strategies that support uninterrupted service delivery and mission fulfillment. 

Facilities & Property Portfolio Management:

• Provide executive oversight of all leased and owned properties across the organization. 

• Oversee facility maintenance, capital repair projects, and long-term infrastructure planning. 

• Manage relationships with landlords, property owners, brokers, developers, and service providers. 

• Direct contract negotiations and oversight for facility-related vendors and service agreements. 

• Develop and execute strategies related to property acquisition, disposition, lease management, and portfolio optimization. 

• Ensure facilities operate safely, efficiently, and in compliance with applicable regulations. 

Food Services Operations:

• Provide executive oversight of organizational food service programs. 

• Monitor operational quality, regulatory compliance, and service delivery standards. 

• Review financial performance, including revenue, expenses, and labor utilization. 

• Collaborate with operational leaders to identify process improvements and cost-saving opportunities. 

Fleet Management:

• Oversee vehicle acquisition, replacement planning, and lifecycle management. 

• Ensure effective maintenance, repair, fueling, and utilization of organizational vehicles. 

• Monitor vehicle-related expenditures and vendor relationships. 

• Establish and monitor driver safety programs, vehicle compliance requirements, and training standards. 

• Conduct audits and reviews of fleet operations to ensure safety and efficiency. 

Information Technology & Infrastructure:

• Oversee internal IT operations and external technology vendors. 

• Direct technology strategy to ensure secure, reliable, and scalable infrastructure. 

• Manage contracts and vendor relationships related to telecommunications, internet services, mobile devices, software systems, and technology equipment. 

• Partner with technology leaders to strengthen cybersecurity, data protection, business continuity, and operational resilience. 

• Evaluate and implement technology solutions that improve organizational effectiveness. 

Scheduling, Workforce Planning & Labor Management:

• Provide oversight of enterprise-wide scheduling functions in partnership with program leadership. 

• Ensure alignment between budgeted positions, staffing plans, scheduled hours, and actual labor utilization. 

• Monitor workforce productivity and staffing efficiency across programs. 

• Develop reporting and accountability mechanisms related to labor management. 

Timekeeping & Operational Compliance:

• Oversee organizational timecard review processes. 

• Ensure compliance with wage and hour laws, overtime regulations, meal and rest period requirements, and internal policies. 

• Monitor labor practices and implement corrective measures when necessary. 

• Partner with Finance and People & Culture to strengthen payroll-related controls and procedures. 

Purchasing, Procurement & Expense Management:

• Oversee organizational purchasing and expense approval processes. 

• Establish procurement standards and internal controls. 

• Manage corporate credit card programs, spending limits, and employee issuance protocols. 

• Negotiate vendor agreements and ensure responsible stewardship of organizational resources. 

• Monitor spending trends and identify opportunities for cost savings and process improvements. 

Administrative Operations & On-Call Systems:

• Oversee organizational on-call systems, schedules, protocols, and escalation procedures. 

• Ensure operational readiness for emergencies and after-hours response needs. 

• Provide leadership for administrative and operational support functions throughout the organization. 

Executive Support & Special Projects:

• Oversee the Chief of Staff and related administrative support functions. 

• Ensure effective executive support services for organizational leadership. 

• Lead special projects, operational assessments, and strategic initiatives as assigned by the CEO. 

• Facilitate cross-functional collaboration among departments to achieve organizational goals. 

Leadership & Team Development:

• Directly supervise and develop senior operational leaders. 

• Foster a culture of accountability, collaboration, innovation, and continuous improvement. 

• Establish performance expectations and support leadership development and succession planning. 

• Ensure operational teams are aligned with Cardea Health's mission, values, and strategic objectives. 

Event Planning:

• Will manage the Chief of Staff and EAs to organize events such as organizational celebrations, and staff parties.  

Minimum Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, Operations Management, or a related field. 

• Seven (7) years of progressive operational leadership experience. 

• Three (3) years of experience leading multiple operational functions and managing leaders. 

• Experience overseeing budgets, contracts, vendor relationships, and organizational operations. 

• Demonstrated experience managing complex projects and competing priorities. 

• Strong analytical, organizational, and problem-solving skills. 

• Valid driver's license and ability to travel between program locations. 

Preferred Qualifications:

• Master's degree in Business Administration (MBA), Public Administration (MPA), Healthcare Administration, or related field. 

• Experience within nonprofit healthcare, supportive housing, homelessness services, behavioral health, social services, or mission-driven organizations. 

• Experience overseeing facilities, fleet management, information technology, administrative operations, and procurement functions. 

• Experience leading multi-site operations. 

• Knowledge of California employment regulations and operational compliance requirements. 

• Project management, or related operational excellence certification. 

• Experience serving as a senior member of an executive leadership team. 

Physical Requirements: 

This position is primarily sedentary in nature. 

Essential physical activities may include: 

• Prolonged periods of sitting. 

• Frequent computer and keyboard use. 

• Frequent use of telephones and virtual meeting platforms. 

• Occasional standing and walking. 

• Occasional reaching, bending, or carrying office materials. 

• Ability to lift, carry, push, or pull up to 15 pounds with or without reasonable accommodation. 

Work Environment:

Cardea Health program locations operate within supportive housing, interim housing, medical respite, and community-based environments serving individuals experiencing homelessness and other vulnerable populations. 

Employees may interact with individuals experiencing: 

Cardea Health is committed to trauma-informed, person-centered, and harm-reduction-oriented service delivery. Employees are expected to interact with residents, visitors, community partners, and colleagues in a professional, respectful, and compassionate manner. Given the population we serve, employees may interact with or provide services to individuals who may have co-occurring medical, behavioral health or substance use conditions. 

Benefits: 

We offer access to competitive and comprehensive healthcare benefits such as: Medical, dental, vision, EAP, life insurance, long-term disability, HSA or FSA, Dependent Care FSA, voluntary benefits, paid sick leave, paid vacation time, birthday time off, and 401(k) with up to 3.5% employer match.  

Benefit eligibility varies based on employment status, scheduled hours, and plan requirements. Full-time employees are ...