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Chief Experience Officer Jobs (NOW HIRING)

Citizens Bank

Chief Experience Officer

Mooresville, IN · On-site

Equivalent combination of education and experience will be considered.Comprehensive understanding of financial institutions, retail products and servicesKnowledge of financial institution marketing ...

Planned-Parenthoo

Chief Financial Officer

Ann Arbor, MI · On-site

$202.50 - $247.50/hr

Works closely with the Chief Experience Officer to plan for salary and wage adjustments, and with union negotiation support. * Prepares reports and presentations for the Executive Leadership Team ...

SupportFinity™

Chief Financial Officer

Milwaukee, WI · On-site

$179K/yr

Show more Full-time Quick Apply Bank Chief Experience Officer - Milwaukee, WI - Job # 3658.The Symicor Group is a boutique talent acquisition firm based in Schaumburg, IL & Rockport, TX.Our ...

Medium

Chief Financial Officer

Ann Arbor, MI · On-site

$190 - $259/hr

Works closely with the Chief Experience Officer to plan for salary and wage adjustments, and with union negotiation support. * Prepares reports and presentations for the Executive Leadership Team ...

Socket.dev

Director Patient Relations

Manhattan, NY · On-site

$150 - $230/hr

With the leadership of the Vice President / Chief Experience Officer and a strong grasp of patient relations, the Director of Patient Relations will be instrumental in having a comprehensive ...

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Chief Experience Officer information

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$41.5K

$151.2K

$269.5K

How much do chief experience officer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for chief experience officer in the United States is $151,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What does a Chief Experience Officer do?

A Chief Experience Officer (CXO) is responsible for overseeing and improving the overall customer and user experience across an organization. They develop strategies to enhance satisfaction, loyalty, and engagement, often working closely with marketing, product development, and customer service teams. The role requires strong leadership, data analysis skills, and a focus on aligning customer needs with business goals.

What are the key skills and qualifications needed to thrive as a chief experience officer?

To thrive as a Chief Experience Officer, you need a background in customer experience strategy, leadership, business operations, and a relevant degree—often in business administration, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, analytics platforms, and customer feedback tools is commonly required. Outstanding interpersonal communication, creative problem-solving, and the ability to inspire and align teams are essential soft skills for this role. These qualities ensure you can deliver exceptional end-to-end customer experiences that drive business growth and loyalty.

What is a chief experience officer?

A Chief Experience Officer (CXO) is an executive responsible for overseeing and improving the overall customer and employee experience. They ensure that all interactions across various touchpoints align with the company's brand, values, and business goals. The CXO collaborates with teams across departments, including marketing, sales, and customer service, to enhance engagement and satisfaction. By leveraging data, feedback, and innovation, they drive strategies that foster loyalty and long-term relationships. Their ultimate goal is to create seamless, positive experiences that differentiate the company in the marketplace.

What are some typical challenges chief experience officers face on the job?

Chief Experience Officers frequently navigate the complexities of aligning diverse departments—like marketing, sales, and product development—around a unified customer experience vision. They must balance the evolving expectations of customers with organizational capabilities, often driving cultural shifts to prioritize customer-centric thinking. Additionally, measuring the impact of experience initiatives and translating qualitative feedback into actionable strategies can be challenging. Building cross-functional partnerships and maintaining open lines of communication are key to overcoming these obstacles.

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Chief Experience Officer jobs near you
Infographic showing various Chief Experience Officer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Temporary. Highlights an 73% In-person, 18% Hybrid, and 9% Remote job distribution, with an average salary of $151,203 per year, or $72.7 per hour.

Bank Chief Experience Officer - Milwaukee, WI

BritePros Medical Staffing

Milwaukee, WI • On-site

Full-time

Re-posted 9 days ago

Job description

Bank Chief Experience Officer – Milwaukee, WI – Job # 3658

Who We Are:
The Symicor Group is a boutique talent acquisition firm based in Schaumburg, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!
We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.

The Position:
Our bank client is seeking to fill a Bank Chief Experience Officer role based in the greater Milwaukee, WI market. The selected candidate will be Responsible for setting the strategy of the bank’s experience. Executes strategic initiatives focused on attracting, retaining, and expanding relationships. Directs a team of leaders that oversees the branch network, service center, digital banking, marketing, the investment center, and deposit strategy and analytics. Builds strong internal collaboration with the lending, operations, and functional business units. As a senior leader of the bank, ensures the overall strategic plan is fulfilled through the experience channels.

Bank Chief Experience Officer responsibilities include:
  • Sets the strategy for the bank’s experience to ensure service optimization and customer satisfaction. Continually analyzes and evaluates the effectiveness of deposit products and services.
  • Ensures the bank’s sales, service and marketing operations are evolving in accordance with established policies, procedures and legal requirements.
  • Provides innovative strategies to grow the success of the digital customer experience.
  • Directs the strategy of the Investment business, working closely to identify areas of opportunity and ensure the customer experience is consistent.
  • Champions the customer experience and associate perspectives in the company’s strategic decision-making processes.
  • Serves on the executive team contributing to the bank’s short and long-term planning. Develops and executes on the customer relationship strategy. 
  • Regularly attends community events and engages in outreach to understand and provide appropriate products and services in areas served.
  • Collaborates with all lines of business to promote products and services consistent with the brand.
  • Develops leadership, including hiring, training, performance management, and coaching and development.
  • Prepares for examinations and audits and addresses findings with priority and action.
  • Provides strategic oversight to the bank and presents to the Board of Directors regularly.
  • Performs other duties as assigned.

Who Are You?
You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:
  • Bachelor’s degree in Business or related field. Master’s degree preferred.
  • 10+ years of sales management, marketing, and channel development experience with a preference in the financial services industry.
  • Proven accomplishment in creating an exceptional customer experience across multiple channels.
  • Experience in developing quality service standards and executing to successful implementation.
  • Accomplished in the execution of brand strategy and marketing efforts to fulfill sales objectives in collaboration with other business groups and functions.
  • Experience leading process improvement efforts resulting in efficiencies and productivity gains.
  • Experience managing all levels of staff through development of skills, performance management and coaching.
  • Proven ability to independently organize work, balance multiple priorities and manage a variety of projects in a high volume work environment with strong attention to detail.
  • Excellent verbal and written communication skills, problem solving skills, and organizational skills.
  • Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
  • Must develop a thorough understanding of company policies and procedures as they relate to this position.  Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

The next step is yours. Email us your current resume along with the position you are considering to:
resumes@symicorgroup.com