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Chief Experience Officer Jobs (NOW HIRING)

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

Richwood Bank

Chief Experience Officer

Richwood, OH · On-site

$120 - $160/hr

Overview Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that ...

Richwood Bank

Chief Experience Officer

Richwood, OH

Chief Experience Officer At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally ...

AIDT

Chief Experience Officer (CXO)

Montgomery, AL · On-site

$95K - $150K/yr

Chief Experience Officer (CXO) The Chief Experience Officer (CXO) serves as the senior operational and experiential leader responsible for overseeing the integration, execution, and long-term ...

Cutoday USA

NY · On-site

$180 - $280/hr

Chief Experience Officer - Community Credit Union of Florida (Rockledge, FL) Type: Full Time Qualifications: A bachelor's degree and 10+ years of executive leadership experience are required; a ...

Citizens Bank

Chief Experience Officer

Mooresville, IN · On-site

Experience * 5 years' retail management experience, with some portion of the time managing multi-branch locations and/or equivalent combination of education and experience * 2 years general bank ...

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Chief Experience Officer information

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$41.5K

$151.2K

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How much do chief experience officer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for chief experience officer in the United States is $151,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What does a Chief Experience Officer do?

A Chief Experience Officer (CXO) is responsible for overseeing and improving the overall customer and user experience across an organization. They develop strategies to enhance satisfaction, loyalty, and engagement, often working closely with marketing, product development, and customer service teams. The role requires strong leadership, data analysis skills, and a focus on aligning customer needs with business goals.

What are the key skills and qualifications needed to thrive as a chief experience officer?

To thrive as a Chief Experience Officer, you need a background in customer experience strategy, leadership, business operations, and a relevant degree—often in business administration, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, analytics platforms, and customer feedback tools is commonly required. Outstanding interpersonal communication, creative problem-solving, and the ability to inspire and align teams are essential soft skills for this role. These qualities ensure you can deliver exceptional end-to-end customer experiences that drive business growth and loyalty.

What is a chief experience officer?

A Chief Experience Officer (CXO) is an executive responsible for overseeing and improving the overall customer and employee experience. They ensure that all interactions across various touchpoints align with the company's brand, values, and business goals. The CXO collaborates with teams across departments, including marketing, sales, and customer service, to enhance engagement and satisfaction. By leveraging data, feedback, and innovation, they drive strategies that foster loyalty and long-term relationships. Their ultimate goal is to create seamless, positive experiences that differentiate the company in the marketplace.

What are some typical challenges chief experience officers face on the job?

Chief Experience Officers frequently navigate the complexities of aligning diverse departments—like marketing, sales, and product development—around a unified customer experience vision. They must balance the evolving expectations of customers with organizational capabilities, often driving cultural shifts to prioritize customer-centric thinking. Additionally, measuring the impact of experience initiatives and translating qualitative feedback into actionable strategies can be challenging. Building cross-functional partnerships and maintaining open lines of communication are key to overcoming these obstacles.

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Chief Experience Officer jobs near you
Infographic showing various Chief Experience Officer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Temporary. Highlights an 73% In-person, 18% Hybrid, and 9% Remote job distribution, with an average salary of $151,203 per year, or $72.7 per hour.

Chief Experience Officer

Richwood Bank

Richwood, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Chief Experience Officer
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities!
The Chief Experience Officer is responsible for designing, leading, and continuously improving the customer and team member experience across the entire organization. This role ensures that every interaction with the bank feels intentional, memorable, consistent, and aligned with the bank's vision, values, brand, and strategic goals.
The Chief Experience Officer reports directly to the President/CEO and serves as a key strategic leader responsible for helping the organization deliver a customer service experience worthy of a premium. This leader will work across departments to ensure the bank's experience is not left to chance, but is carefully designed, taught, measured, and reinforced.
Richwood Bank prides itself on a unique culture and all team members should be active and engaged participants.
Essential Functions
Customer Experience Leadership
The Chief Experience Officer will lead the design and implementation of the bank's desired customer experience across all delivery channels, including branches, coffee shops, call center, digital banking, lending, treasury management, operations, and customer support.
Responsibilities include:
  • Build and maintain organizational enthusiasm for the Customer Experience/Richwood Way.
  • Define, document, and continuously improve the bank's desired Customer Experience.
  • Ensure every Customer touchpoint reflects the bank's brand, values, and service expectations.
  • Identify friction points in the Customer journey and work with teams to remove them.
  • Partner with business lines to create memorable moments that deepen relationships.
  • Develop service standards that are clear, teachable, measurable, and repeatable.
  • Help create consistency across locations while allowing for local personality and community relevance.
  • Help create a standardized service recovery system that helps rebuild trust and relationships.
  • Monitor and report the company's key performance indicators (KPI's) drivers that are impacted/affected by the company's Customer experience to help drive improvement.
  • Champion the belief that exceptional service does not come from mass improvisation, but from thoughtful design across the entire system.

Team Member Experience Leadership
The Chief Experience Officer will also help drive the Team Member experience, recognizing that exceptional Customer experiences are created by engaged, informed, empowered, and inspired employees.
Responsibilities include:
  • Partner with Human Resources, Training, and senior leadership to improve the Team Member journey.
  • Help ensure onboarding, training, communication, recognition, and internal processes reinforce the bank's culture.
  • Identify barriers that prevent Team Members from delivering great service.
  • Promote cross-functional collaboration and reduce internal friction.
  • Support leadership development efforts that strengthen service mindset, communication, accountability, and energy.
  • Help design internal rituals, celebrations, recognition programs, and communication rhythms that reinforce the bank's values.
  • Advocate for tools, processes, and resources that improve the Team Member experience.

Brand and Marketing Partnership
The Chief Experience Officer will partner closely with Marketing to ensure brand promises are consistently delivered through Customer behavior, Team Member behavior, and physical/digital experiences.
Responsibilities include:
  • Partner with Marketing to align Customer Experience strategies with brand positioning.
  • Help translate the bank's brand into specific behaviors, service standards, scripts, environments, and moments.
  • Ensure consistency between advertising, branch experience, digital experience, community involvement, and Team Member communication.
  • Support campaigns designed to influence Customer behavior, deepen engagement, and increase relationship value.
  • Work with Marketing to evaluate whether the Customer Experience is matching the brand promise.
  • Help ensure signage, language, events, communications, and service delivery feel consistent across markets.
  • Bring Customer and Team Member insights back to Marketing to strengthen messaging and campaign effectiveness.

Strategic Leadership and Execution
As a member of the leadership team, the Chief Experience Officer will help translate strategy into consistent experiences across the organization.
Responsibilities include:
  • Report directly to the President/CEO and help implement the organization's desired memorable experiences.
  • Serve as a champion for Customer and Team Member Experience in strategic planning and execution.
  • Partner with executive and operational leaders to align experience goals with financial, operational, and growth objectives.
  • Lead cross-functional experience initiatives that require coordination across multiple departments.
  • Establish metrics and dashboards to monitor progress.
  • Present findings, recommendations, and progress updates to senior leadership and the board as needed.
  • Help ensure that growth, technology, efficiency, and service remain connected.
  • Reinforce the bank's vision, values, and service keys across the organization.

Qualifications
Required Experience
  • Senior leadership experience in banking, financial services, hospitality, retail, marketing, customer experience, or a related field.
  • Proven ability to lead cross-functional initiatives.
  • Strong understanding of customer journey design, service delivery, employee engagement, and brand execution.
  • Experience using customer feedback and data to improve performance.
  • Demonstrated ability to influence leaders and team members across departments.
  • Excellent communication, facilitation, and presentation skills.
  • Ability to balance creativity with execution, strategy with detail, and brand personality with operational discipline.

Preferred Experience
  • Community banking or financial services experience.
  • Experience leading customer experience, employee experience, marketing, retail delivery, or community engagement functions.
  • Familiarity with NPS, customer journey mapping, service design, training programs, and behavioral marketing.

Education
  • Bachelor's degree in marketing, Business Administration, or related degree; or equivalent experience required
  • 8 years Previous banking experience required
  • 3 years management experience required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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