Overview
OPC Pest Services rapidly expanding in the Northeastern Illinois and Chicagoย service areas--if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round! We're searching for our next Customer Service Representative and if you're looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist technicians and customers, we have an amazing career in our Customer Care Center for you!โฏโฏโฏย
We Offerโฆโฏย
- Competitive hourly wages dependent on skill level--starting wages between $18-$22 per hour;
- Cut the commute--work from home!ย Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);
- Comprehensive benefits package includingย low costย medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visitย rollinsbenefits.comย for more information);โฏย
- 401(k) plan withย 4.5% company match, Rollins Corporation employeeย stockย purchaseย plan;โฏย
- Sixย paidย holidays and aย generousย PTOย (paid time off) program--receive up to 15 PTO days your first year;โฏย
- Employerย discount program through PerkSpot;
- โฏAn energetic and diverse staff that appreciate each other and the communities that we serve.
We look forward to having you on our Team!ย
Responsibilities
Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians.ย As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.ย
What Youโll Be Doing:
- Provide exceptional customer service and a quality experience to internal and external clients
- Prioritize, plan and complete daily tasks, special projects, and assignments
- Facilitate accounts receivable and collection efforts
- Manage administrative requests and tasks
- Provide proactive customer follow-up in a timely manner
- Deliver accurate service and promotional information
- Maintain accurate records utilizing customer service software applications
- Partner with management to manage expectations and meet deadlines
- Assist in scheduling of service routes
- Produce accurate and timely reports
- Ensure that work is complete and results are satisfactory
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy
What Weโre Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.ย
Excellent communication and problem-solvingย skills are crucial to our business.ย ย
If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.ย ย
If youโre organized and enthusiastic, you are ready to be a P.E.S.T.!
Our Core Valuesโฏ
Be a P.E.S.T.โฏย
Professional . . . Do your best to be the bestโฏย
Ethical . . . Do the right thingโฏย
Selfless . . . Do more for othersโฏย
Teamwork . . . Do it for you, me & OPCโฏย
Join OUR High Quality Customer Service Team!โฏโฏย
Qualifications
- High school degree or equivalentย
- Excellent phone etiquette and friendly, professional demeanorย
- Strong organizational skills and ability to manage multiple priorities, i.e. multi-taskย
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiencyย
- Knowledge of customer service principles and best practicesย
- Excellent written and verbal communicationย
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workersย
- We require successful completion of background check and drug screenย
Apply today to become a P.E.S.T. with OPC!โฏย
OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilitiesโฏ Employer.