... developers and operators in North America, delivering hyperscale and enterprise-grade ... Familiarity with an ITSM/ticketing system such as ServiceNow, Cherwell, Jira, or equivalent.
... developers and operators in North America, delivering hyperscale and enterprise-grade ... Familiarity with an ITSM/ticketing system such as ServiceNow, Cherwell, Jira, or equivalent.
IT Help Desk Analyst
Tempe, AZ · Hybrid
Issue and incident documentation in Cherwell ticketing tool * Provide top-notch customer service via phone, email and chat in a service support center * Escalate and partner with engineering teams to ...
IT Help Desk Analyst
Tempe, AZ · Hybrid
Issue and incident documentation in Cherwell ticketing tool * Provide top-notch customer service via phone, email and chat in a service support center * Escalate and partner with engineering teams to ...
Lead Solutions Architect
Fairfield, NJ · On-site
Mentor developers and help grow technical capabilities across the organization. * Conduct ... Cherwell ITSM. * ServiceNow (evaluation and future planning). Our environment is predominantly on ...
Quick apply
Lead Solutions Architect
Fairfield, NJ · On-site
Mentor developers and help grow technical capabilities across the organization. * Conduct ... Cherwell ITSM. * ServiceNow (evaluation and future planning). Our environment is predominantly on ...
Lead Solutions Architect
Fairfield, NJ · On-site
Mentor developers and help grow technical capabilities across the organization. * Conduct ... Cherwell ITSM. * ServiceNow (evaluation and future planning). Our environment is predominantly on ...
Quick apply
Lead Solutions Architect
Fairfield, NJ · On-site
Mentor developers and help grow technical capabilities across the organization. * Conduct ... Cherwell ITSM. * ServiceNow (evaluation and future planning). Our environment is predominantly on ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
IT Technical Specialist II - Voice
Quincy, MA · On-site
$76K - $95K/yr
The engineer develops and demonstrates technical and operational understanding of more complex ... Manage Cherwell incidents and service requests assigned to Voice Services * Participate in on-call ...
Data Engineer
$113K - $136K/yr
Qualifications: Required Bachelor's degree in IT, Business, Engineering, or related field, or ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...
Data Engineer
$113K - $136K/yr
Qualifications: Required Bachelor's degree in IT, Business, Engineering, or related field, or ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...
Data Engineer
$113K - $136K/yr
... Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint). Preferred • ITIL Foundation certification (or ...
Data Engineer
$113K - $136K/yr
... Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint). Preferred • ITIL Foundation certification (or ...
Data Engineer
Plantation, FL · On-site
$113K - $136K/yr
Qualifications: Required Bachelor's degree in IT, Business, Engineering, or related field, or ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...
Quick apply
Data Engineer
Plantation, FL · On-site
$113K - $136K/yr
Qualifications: Required Bachelor's degree in IT, Business, Engineering, or related field, or ... Familiarity with ITSM tools (Jira, ServiceNow, Cherwell, Freshservice). Strong analytical, process ...
Data Engineer
Plantation, FL · On-site
$113K - $136K/yr
... Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint). Preferred • ITIL Foundation certification (or ...
Data Engineer
Plantation, FL · On-site
$113K - $136K/yr
... Cherwell, Freshservice). • Strong analytical, process mapping, and documentation skills. • Proficiency in Microsoft 365 (Excel, Teams, SharePoint). Preferred • ITIL Foundation certification (or ...
Senior Retail Systems Analyst
Quincy, MA · On-site
... Cherwell; Conducting Root Cause Analysis (RCA) and implementing permanent corrective actions for production issues; Writing SQL queries, programming in PowerShell and Windows batch scripts, and Java ...
Senior Retail Systems Analyst
Quincy, MA · On-site
... Cherwell; Conducting Root Cause Analysis (RCA) and implementing permanent corrective actions for production issues; Writing SQL queries, programming in PowerShell and Windows batch scripts, and Java ...
... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
Endpoint Technician I - Stifel Bank
Saint Louis, MO · On-site
$19 - $24/hr
... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
Endpoint Technician I - Stifel Bank
Saint Louis, MO · On-site
$19 - $24/hr
... Cherwell About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
Endpoint Technician I - Stifel Bank
Saint Louis, MO · On-site
$19 - $24/hr
... Cherwell Stifel is more than 130 years old and still thinking like a start-up. We are a global ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
Endpoint Technician I - Stifel Bank
Saint Louis, MO · On-site
$19 - $24/hr
... Cherwell Stifel is more than 130 years old and still thinking like a start-up. We are a global ... developers, bankers, operations associates, among hundreds more. Let's talk about how you can find ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
... Cherwell ticket maintenance, and workflow. * Use and operate multiple types of test equipment and ... Provide support to Engineers in field-related aspects for network optimization projects by working ...
Cherwell Developer information
See salary details
$17.07 - $22.95
8% of jobs
$22.95 - $28.82
3% of jobs
$28.82 - $34.70
6% of jobs
$40.37 is the 25th percentile. Wages below this are outliers.
$34.70 - $40.58
7% of jobs
$40.58 - $46.46
14% of jobs
$46.46 - $52.34
9% of jobs
The median wage is $52.97 / hr.
$52.34 - $58.22
15% of jobs
$62.94 is the 75th percentile. Wages above this are outliers.
$58.22 - $64.10
15% of jobs
$64.10 - $69.97
12% of jobs
$69.97 - $75.85
7% of jobs
$75.85 - $81.73
3% of jobs
$17
$52
$81
How much do cherwell developer jobs pay per hour?
What are the key skills and qualifications needed to thrive in the Cherwell Developer position, and why are they important?
To thrive as a Cherwell Developer, you need strong skills in IT service management, application development, and scripting languages such as C#, JavaScript, or PowerShell, typically backed by a degree in computer science or a related field. Familiarity with the Cherwell Service Management platform, configuration management databases (CMDB), and ITIL certifications are often required. Critical thinking, problem-solving abilities, and effective communication are important soft skills for collaborating with cross-functional IT teams and stakeholders. These competencies ensure efficient customization, integration, and optimization of Cherwell solutions to meet organizational business needs.
What are some typical challenges faced by Cherwell Developers, and how can they overcome them?
Cherwell Developers often encounter challenges related to integrating the Cherwell platform with other enterprise systems, managing frequent software updates, and customizing workflows to fit unique organizational needs. To overcome these challenges, developers should stay up-to-date on Cherwell best practices, leverage vendor documentation, and work closely with IT teams and business stakeholders to continuously refine and test solutions. Strong troubleshooting skills and a proactive approach to identifying potential issues are also essential. Collaboration and continuous learning make it easier to deliver robust, user-friendly service management platforms that align with business goals.
What is a Cherwell Developer job?
A Cherwell Developer is responsible for designing, developing, and maintaining IT service management (ITSM) solutions using the Cherwell platform. They configure workflows, automate processes, and integrate Cherwell with other enterprise applications. This role requires expertise in Cherwell's scripting, configuration, and customization capabilities to optimize IT operations. Cherwell Developers also troubleshoot system issues, implement updates, and ensure the platform meets business requirements efficiently.

Contractor
Posted 3 days ago
Job description
Location: Addison, TX (Onsite - 5 days per week)
Employment Type: Long-Term Contract (Contract with potential to extend or convert)
Experience: 2-4 years
Company Overview
Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions for leading technology organizations. They operate large, mission-critical campuses where reliability, uptime, and customer service are core to their culture, and they invest in developing their technical staff as they scale.
Role Summary
The Computer Support Specialist will serve as an onsite, frontline technical resource supporting end users in an enterprise data center and corporate office environment. You will handle day-to-day desktop support while gaining and expanding experience with Microsoft 365, Intune, and Entra ID.
Key Responsibilities
- Provide onsite desktop support for Windows and macOS workstations, laptops, and mobile devices.
- Diagnose and resolve hardware and software issues, including OS, applications, and peripherals (printers, scanners, monitors).
- Administer Microsoft 365 user accounts, mailboxes, and access permissions using Entra ID / Azure AD.
- Support endpoint imaging, deployment, and lifecycle management using tools such as Intune or similar endpoint platforms.
- Troubleshoot basic networking and connectivity issues (VPN, DNS, wireless, TCP/IP).
- Manage and resolve tickets using an ITSM platform (ServiceNow, Jira, or equivalent), maintaining SLA compliance.
- Assist with user onboarding and offboarding - provisioning accounts, assigning licenses, and preparing hardware.
- Create and maintain technical documentation, how-to guides, and knowledge base articles to standardize support.
- Communicate clearly with end users at all technical levels and provide white-glove support where needed.
- 2-4 years of experience in desktop support, help desk, or IT support roles in a professional environment.
- Hands-on experience supporting Windows 10/11; basic macOS support is a plus.
- Working knowledge of Microsoft 365 and Entra ID / Azure AD for user and license administration.
- Exposure to or practical experience with Intune or similar endpoint management tools (SCCM, Jamf, etc.).
- Familiarity with an ITSM/ticketing system such as ServiceNow, Cherwell, Jira, or equivalent.
- Strong customer service mindset and clear verbal and written communication skills.
- CompTIA A+, Network+, or similar entry-level IT certifications.
- Experience in a data center, enterprise technology, or other mission-critical environment.
- Exposure to PowerShell or other scripting languages for automation.
About Catapult Solutions Group
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Plano, TX, US
Year founded
2013