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Chatbot Manager Jobs in California (NOW HIRING)

Advantech USA

Senior Lifecycle Marketing Specialist

Tustin, CA · On-site +1

$80K - $91K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Configure, deploy, and maintain the AI chatbot on high-intent pages to re-engage returning visitors from the existing lead base and accelerate qualification. * Build and manage Zapier workflows that ...

Snap, Inc.

People Application Developer

Los Angeles, CA · On-site

  • Medical

Manage automation roadmap and lead technical direction on solutions that influence all of People ... Design and develop middleware solutions for chatbot integration, including writing custom code ...

Snapchat

People Application Developer

Los Angeles, CA · On-site

  • Medical

Manage automation roadmap and lead technical direction on solutions that influence all of People ... Design and develop middleware solutions for chatbot integration, including writing custom code ...

Advantech

Senior Lifecycle Marketing Specialist

Tustin, CA · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Configure, deploy, and maintain the AI chatbot on high-intent pages to re-engage returning visitors from the existing lead base and accelerate qualification. * Build and manage Zapier workflows that ...

Snapchat

People Application Developer

Los Angeles, CA · On-site

  • Medical

Manage automation roadmap and lead technical direction on solutions that influence all of People ... Design and develop middleware solutions for chatbot integration, including writing custom code ...

Snap, Inc.

People Application Developer

Palo Alto, CA

  • Medical

Manage automation roadmap and lead technical direction on solutions that influence all of People ... Design and develop middleware solutions for chatbot integration, including writing custom code ...

eBay, Inc.

AI Analytics Product Manager

San Jose, CA · On-site

$188K - $252K/yr

  • Medical

  • Retirement

  • PTO

Experience designing or managing AI-first or LLM-enabled products (such as chatbot-style or agentic experiences), including prompt flows, retrieval strategies, and feedback loops for continuous ...

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Chatbot Manager information

What is a chatbot manager?

A Chatbot Manager is a professional responsible for overseeing the development, deployment, and optimization of chatbots for organizations. They coordinate between technical teams, content creators, and stakeholders to ensure chatbots provide effective customer service, support, or engagement. Their duties include analyzing chatbot performance, managing updates, and implementing improvements based on user feedback and analytics. Chatbot Managers also stay updated with the latest AI and conversational technologies to enhance user experience.

What are the key skills and qualifications needed to thrive as a chatbot manager?

To thrive as a Chatbot Manager, you need expertise in conversational design, data analysis, and a solid understanding of AI and natural language processing, often backed by a degree in computer science or a related field. Familiarity with chatbot platforms (like Dialogflow or Microsoft Bot Framework), analytics tools, and experience with APIs or scripting languages is typically required. Strong communication, problem-solving, and project management skills help you collaborate across teams and optimize user experiences. These skills are crucial for developing effective, user-friendly chatbots that drive customer engagement and achieve business objectives.

What are some common challenges faced by a chatbot manager when optimizing bot performance, and how are they typically addressed?

A Chatbot Manager often encounters challenges such as ensuring the chatbot accurately understands user intent, maintaining up-to-date responses, and handling complex or ambiguous queries. To address these, managers regularly analyze chat logs for patterns, work closely with data analysts and conversational designers to refine scripts, and implement continuous training for the chatbot using real user data. Collaborating with customer support and product teams helps ensure the bot remains aligned with evolving business needs and delivers consistent, high-quality user experiences.

What is the difference between Chatbot Manager vs Chatbot Developer?

AspectChatbot ManagerChatbot Developer
Primary RoleOversees chatbot projects, manages teams, and ensures chatbot performance aligns with business goals.Designs, codes, and implements chatbot functionalities and features.
Required SkillsProject management, communication, understanding of AI and NLP concepts.Programming languages (Python, JavaScript), AI/NLP development skills.
Work EnvironmentTypically in managerial or coordination roles within tech or customer service industries.Hands-on coding and development in software or AI teams.
Common CertificationsProject management certifications, AI/NLP courses.Programming certifications, AI/NLP training.

While a Chatbot Manager oversees the overall chatbot strategy and team, a Chatbot Developer focuses on building and coding the chatbot functionalities. Both roles often collaborate but differ in their core responsibilities and skill sets.

What are the most commonly searched types of Chatbot jobs in California?

The most popular types of Chatbot jobs in California are:

What are popular job titles related to Chatbot Manager jobs in California?

For Chatbot Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Chatbot Manager jobs in California look for?

The top searched job categories for Chatbot Manager jobs in California are:

What cities in California are hiring for Chatbot Manager jobs?

Cities in California with the most Chatbot Manager job openings:

Chatbot Manager jobs near you
Infographic showing various Chatbot Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Manager, Scheduling Continuity

Intercare Therapy

Los Angeles, CA • Remote

$80K/yr

Full-time

Posted 6 days ago

Intercare Therapy rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements

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Description
Salary: Starting at $80k 
Location: Remote (available for on-site meetings, ~1x/quarter)

Job Description: 
The Scheduling Continuity Manager ensures that scheduled therapy and school-service hours are protected and delivered once set. When a session is disrupted, this role owns getting those hours rescheduled - either through coverage (an alternative staff member delivers the session at its original scheduled time) or makeup hours (the session is rebooked at a different time, with either the original or an alternative staff member) - while maintaining a high-touch, responsive experience for families and staff throughout. This role leads the scheduling continuity function and partners closely with Clinical, People & Culture, and other Operational teams to keep authorized hours intact. The Scheduling Continuity Manager is also responsible for building the scheduling-continuity function to scale, including through the adoption of agentic AI tools that support faster, more reliable rescheduling.

Primary Responsibilities: 
Team Leadership & Oversight
  • Directly manage, coach, and develop the scheduling continuity team, setting clear performance expectations and providing regular feedback
  • Oversee day-to-day rescheduling assignments, including the utilization of designated coverage staff, including Coverage Behavior Technicians (CBTs), to ensure disrupted sessions are recovered across school and behavioral health service lines
  • Manage escalations, including complex rescheduling conflicts and client or staff concerns, with the highest level of customer service
Process Implementation & Continuous Improvement
  • Own the implementation and consistent execution of rescheduling processes and standard operating procedures across the school and behavioral health service lines
  • Monitor process adherence and identify gaps between how a process is designed and how it's being used in the field
  • Gather and synthesize feedback from scheduling staff, clinical teams, field operations teams, and families on what's working and what isn't in current rescheduling workflows
  • Develop and present recommendations for process changes and policy updates to leadership, and lead the rollout of approved changes
  • Partner with Clinical, People & Culture, and other Operational teams to troubleshoot cross-functional issues that affect schedule continuity and efficiency (e.g., authorizations, cancellation rates, leaves of absence, etc.)
Technology & Agentic AI Enablement
  • Serve as the scheduling-continuity function's primary stakeholder in the evaluation, selection, and implementation of new rescheduling technologies, including agentic AI and/or chatbot solutions
  • Identify high-volume, rules-based rescheduling tasks (e.g., matching available coverage staff, rebooking makeup hours, routine call handling) as candidates for AI-assisted or AI-led workflows
  • Partner with Technology and Clinical stakeholders to define requirements, evaluate vendor or in-house AI tooling, and pilot solutions within the scheduling continuity workflows
  • Own data hygiene and workflow documentation readiness within the function - ensuring rescheduling data, SOPs, and decision logic are structured in a way that agentic tools can reliably act on
  • Monitor AI-assisted workflows post-launch for accuracy, exception handling, and client/staff experience impact; escalate and course-correct as needed
  • Build the team's operating model to flex as AI absorbs routine rescheduling work - redeploying staff capacity toward higher-judgment escalations and relationship-building activities
Performance Metrics & Reporting
  • Own, track, and report on the team's core performance metrics, including:
    • Call acceptance rate - the percentage of client/staff calls answered and handled in a timely manner
    • Rescheduled hours - the percentage/volume of cancelled hours successfully recovered through coverage and/or makeup sessions
    • CBT school-day scheduled hours percentage - the percentage of CBTs' available school-day hours that Care Coordinators successfully schedule toward coverage needs; this reflects Care Coordinators' effectiveness at maximizing use of available CBT capacity, and is distinct from CBTs' overall billable/non-billable percentage and attendance, which are owned by the Manager, School Operations
    • Client Satisfaction - Net Promoter Scores related to rescheduling and customer service when applicable
  • Build and maintain regular dashboards and reports on these metrics for leadership, flagging trends, risks, and opportunities
  • Set targets and action plans to improve underperforming metrics, and hold the team accountable to them
  • Analyze data to identify root causes of low call acceptance, low rescheduling rates/missed coverage opportunities, or low client satisfaction, and drive corrective action
Capacity Planning & Resource Allocation
  • Identify patterns of missed coverage through data analysis and inform staffing decisions on where additional Coverage Behavior Technicians are needed.
  • Monitor authorized-hours delivery across clients and proactively address gaps caused by cancellations, no-shows, or staffing disruptions
Compliance & Quality Assurance
  • Ensure rescheduling practices comply with labor law requirements (breaks, lunches, overtime) and payer/authorization requirements
  • Audit scheduling data and related billing entries for accuracy and completeness, in partnership with the Billing team; this audit scope is limited to rescheduling-driven billing accuracy and is distinct from the Authorizations Coordinator's ownership of funding-source authorization audits
  • Maintain confidentiality and compliance with HIPAA, FERPA, and other applicable regulations as they pertain to scheduling data and communications
  • Ensure rescheduling practices support contractual and funding source requirements across both service lines
Required Skills and Experience
  • Minimum of 5 years of experience in operations, scheduling, or workforce management, including at least 2 years in a people management role
  • Experience with CentralReach and/or Salesforce strongly preferred
  • Demonstrated experience leading process improvement initiatives (e.g., Six Sigma, Lean, or comparable methodology) with measurable outcomes
  • Experience evaluating or implementing AI-assisted or automation tools in an operational setting preferred
  • Strong analytical skills, with experience building dashboards/reports and using data to drive team accountability
  • Excellent written and verbal communication skills, with experience managing escalations and cross-functional partnerships
  • Demonstrated ability to manage and develop a team of 10+ across dispersed roles
  • Ability to travel occasionally, if needed, to support in-person team or center needs
  • Passion for helping families access autism therapy services

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