Chatbot Development Jobs in Washington (NOW HIRING)

Company Overview

K.L. Scott & Associates (KLSA) is a mission-driven management and technology consulting firm that partners with public-sector organizations to modernize operations, strengthen data and AI capabilities, and deliver measurable impact. KLSA combines strategic advisory services with hands-on delivery; bringing product leadership, secure data engineering, systems integration, and user-centered design to help clients translate complex requirements into scalable, high-quality solutions.

Project Team Roles

The following position comprises a multidisciplinary delivery team responsible for planning, building, integrating, deploying, and operating an AI-enabled chatbot capability using an iterative, sprint-based approach with security and risk management embedded throughout.

AI Business Analyst (Financial)

KL Scott and Associates is seeking an AI Business Analyst (Financial). This role bridges business, technical, and operational teams to ensure the AI chatbot delivers measurable value and sustained adoption. The position combines senior business analysis, operational readiness, utilization monitoring, training, and support coordination responsibilities. The ideal candidate will reside in or within commutable distance to Washington DC.

Responsibilities: 

• Facilitate requirements elicitation sessions with leadership, users, data teams, and IT to capture functional and non-functional needs.
• Develop and manage user stories, process maps, wireframe requirements, and traceability to deliverables and metrics.
• Define baseline performance measures and assist with target-state KPIs for time savings, accuracy, user satisfaction, and operational impact.
• Support product analytics and utilization reporting; translate insights into backlog improvements and release priorities.
• Develop training materials, FAQs, and communications artifacts to support rollout, adoption, and ongoing support.
• Coordinate UAT planning and scripts; ensure stakeholder validation and readiness for release.
• Translates stakeholder needs into clear requirements, workflows, and user stories with testable acceptance criteria.
• Supports stakeholder engagement, baseline measurement, training and communications deliverables, and utilization reporting to drive adoption and realized value.
• Support the harvesting and refinement of solutions for internal KLSA product portfolio.
• Ability to operate with minimal management oversight and maintain compliance in alignment to project requirements.
• Ability to engage with, collaborate, and present to executive stakeholders (CFO), technical leaders (CDO), and mission leaders (Division Directors).
• Maintain professional execution of project delivery while engaging with executive presence as all times.

Qualifications: 

• Required: Bachelor's degree in Business, Information Systems, Public Administration, or related field.
• Preferred certifications: CBAP/CCBA, PMI-PBA, Agile (CSM/PSM), Human-Centered Design training (preferred).
• 10+ years of experience in business analysis, operational support, or IT delivery roles; 1-2+ years supporting AI-enabled solutions (chatbots, knowledge tools, or analytics modernization).
• Experience supporting AI-enabled or analytics platforms preferred.
• Strong stakeholder communication and documentation skills.
• Ability to obtain and maintain Top Secret clearance eligibility.

Benefits: 

• Competitive salary
• Health, dental, and vision insurance
• 401K
• "Discretionary" PTO
• Professional development opportunities
• A dynamic and collaborative work environment

Working Conditions: 

• This position may require travel as needed.
• Some projects may require working extended hours to meet project deadlines.

If you are a results-driven professional and have the above qualifications, we encourage you to apply for this position. Join our team and contribute to our continued growth and success. To apply, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. 

K.L. Scott & Associates is committed to diversity and inclusion and welcomes candidates from all backgrounds and experiences to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.