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Chatbot Administrator Jobs (NOW HIRING)

Delan Associates Inc

ITSM Administrator

ITSM Administrator Position Objective: The ITSM administrator provides configuration and ... Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ...

Delan Associates, Inc.

ITSM Administrator

ITSM Administrator Position Objective: The ITSM administrator provides configuration and ... Work with AI chatbot vendor for continuous improvement and integration. * Provide support for ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

$66K - $100K/yr

ITSM Administrator The ITSM administrator provides configuration and administrative support of the ... This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

Job Summary : Luminis Health is seeking an ITSM Administrator to provide configuration and ... The role also involves assisting in the automation of the Luminis Health AI chatbot and supporting ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

The ITSM administrator provides configuration and administrative support of the Cloud-based ... This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot ...

ACI Infotech

Salesforce Administrator

Mid-level Salesforce Administrator, We are looking for a proactive individual that can help us ... Experience with Einstein chatbot, live agent, knowledgebase * Active in the Salesforce community

Hadrian Automation

IT System Admin

Mesa, AZ · On-site

As an IT Systems Administrator, you own the platforms and services that hold the factory together ... Wire chatbot skills into our real systems, build agent assist, and script the boring parts so Techs ...

Hadrian Automation

IT System Admin

Arizona City, AZ · On-site

As an IT Systems Administrator, you own the platforms and services that hold the factory together ... Wire chatbot skills into our real systems, build agent assist, and script the boring parts so Techs ...

Hadrian Automation, Inc

IT System Admin

Mesa, AZ · On-site

As an IT Systems Administrator, you own the platforms and services that hold the factory together ... Wire chatbot skills into our real systems, build agent assist, and script the boring parts so Techs ...

Socket.dev

IT System Admin

Arizona City, AZ · On-site

As an IT Systems Administrator, you own the platforms and services that hold the factory together ... Wire chatbot skills into our real systems, build agent assist, and script the boring parts so Techs ...

TEKsystems

IT Administrator

Troy, MI

$25 - $35/hr

General understanding of AI, prompt engineering and chatbot configuration * Technical Acumen ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

IT Administrator

Troy, MI

$25 - $35/hr

General understanding of AI, prompt engineering and chatbot configuration * Technical Acumen ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Marencor

UI/UX Designer

New York, NY · On-site

$55 - $60/hr

Conduct user research and contextual inquiries with clinicians, staff, and administrators * Design ... Experience with GenAI or chatbot UI/UX * Familiarity with LLM design affordances, such as user ...

Forhyre

$45.25 - $59.75/hr

... Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR ...

Forhyre

$41 - $54/hr

... Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR ...

Forhyre

Test Automation - Manager

Plano, TX · On-site

$44 - $58.25/hr

... Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR ...

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All JobsChatbot Administrator Jobs

Chatbot Administrator information

What is a chatbot administrator?

A Chatbot Administrator is a professional responsible for managing, configuring, and optimizing chatbot systems within an organization. Their duties include overseeing chatbot performance, updating conversational scripts, monitoring user interactions, and troubleshooting technical issues. They collaborate with developers, customer service teams, and stakeholders to ensure the chatbot delivers accurate and helpful responses. Additionally, they analyze usage data to improve the chatbot's effectiveness and user experience.

What are some common challenges a chatbot administrator faces when managing large-scale deployments?

One of the main challenges Chatbot Administrators encounter in large-scale deployments is ensuring consistent chatbot performance across various platforms and user bases. They must monitor and fine-tune natural language understanding (NLU) models to reduce misinterpretations and optimize user satisfaction. Administrators also regularly address integration issues with other enterprise systems and handle escalations when the chatbot cannot resolve complex queries. Collaborating closely with IT, customer support, and data teams is essential to ensure the chatbot evolves and remains effective as business needs change.

What are the key skills and qualifications needed to thrive as a chatbot administrator, and why are they important?

To thrive as a Chatbot Administrator, you need a solid grounding in computer science, experience with conversational AI platforms, and familiarity with scripting or programming languages. Knowledge of chatbot development tools such as Dialogflow, Microsoft Bot Framework, or Rasa, as well as experience with analytics dashboards, is typically required. Strong problem-solving skills, attention to detail, and effective communication abilities help ensure chatbots meet user needs and business objectives. These skills are crucial for building, maintaining, and optimizing chatbots that deliver seamless automated support and positive user experiences.

What is the difference between Chatbot Administrator vs Chatbot Developer?

AspectChatbot AdministratorChatbot Developer
Required SkillsBasic scripting, platform management, troubleshootingProgramming, AI integration, coding
CertificationsPlatform-specific certifications, customer serviceProgramming languages, AI/ML certifications
Work EnvironmentCustomer support, platform managementSoftware development, coding environments
Industry UsageBusiness operations, customer service teamsTech companies, AI development firms

While both roles involve working with chatbots, the Chatbot Administrator focuses on managing and maintaining chatbot platforms, ensuring smooth operation and user support. In contrast, the Chatbot Developer is responsible for creating, coding, and enhancing chatbot functionalities through programming and AI integration.

How do you become a Chatbot Administrator?

To become a Chatbot Administrator, candidates typically need a background in information technology, experience with chatbot platforms or AI tools, and skills in scripting or programming languages such as Python or JavaScript. Earning relevant certifications in chatbot development or AI can enhance job prospects, and familiarity with customer service processes is often beneficial.

What states have the most Chatbot Administrator jobs?

States with the most job openings for Chatbot Administrator jobs include:

What are popular job titles related to Chatbot Administrator jobs?

For Chatbot Administrator jobs, the most frequently searched job titles are:

Infographic showing various Chatbot Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

ITSM Administrator

Remote

Delan Associates Inc
Engineering Professional Services • 51 - 200 employees
Learn more about Delan Associates Incexternal

Other

Re-posted 13 days ago

Job description

Job Description:

__ Title: ITSM Administrator

Position Objective: The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also assist and play a vital role in Automation with the the client's Health AI chatbot while working to automate and integrate the bot with applications and systems.

**** Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Service Management build and configure
  2. Provide application support for JIRA and Confluence to IT the rest of the business.
  3. Create JIRA projects, queries and reports as required or requested.
  4. Support JIRA and Confluence users
  5. Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
  6. Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
  7. Support and configure JIRA plugins as required
  8. Generate documentation on workflows and processes implemented in JIRA.
  9. Work with AI chatbot vendor for continuous improvement and integration.
  10. Provide support for chatbot issues/optimizations while working closely with leadership and the vendor.

Educational/Experience Requirements:

  • AA or Associates Degree required; (BA/BS preferred)
  • Minimum of 5 years in the IT field required.
  • At least 3 years of JIRA experience required.
  • Computer proficiency and aptitude IS/IT customer support experience (minimum 5 years).
  • JIRA, UNIX, ITIL certifications preferred.
  • 2 years in Healthcare IT preferred.
  • Understanding of JIRA APIs and webhooks
  • Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to handle multiple tasks. Ability to work individually and as a member of a team. Ability to work under pressure.
  • Required to work in multiple locations must provide own transportation to each location.

Required License/Certifications: Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. Physical Demands – Medium Duty The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

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