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Chatbot Administrator Jobs (NOW HIRING)

Snapchat

Lead, Strategy & Operations

Santa Clarita, CA · On-site

What you'll doOwn the roadmap for help center, in-app, and chatbot support content, and write, edit ... and token migrations, admin and configuration hygiene, email alias governance, and access ...

Mosaec

Work closely with systems admins to advise on the structural setup of our Zendesk instance across ... Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality ...

Snap

Lead, Strategy & Operations

Los Angeles, CA · On-site

Own the roadmap for help center, in-app, and chatbot support content, and write, edit, and publish ... and token migrations, admin and configuration hygiene, email alias governance, and access ...

Snapchat

Lead, Strategy & Operations

Los Angeles, CA · On-site

Own the roadmap for help center, in-app, and chatbot support content, and write, edit, and publish ... and token migrations, admin and configuration hygiene, email alias governance, and access ...

Salesforce

Senior BMC Helix Engineer

Senior BMC Helix Developer / Administrator Position Summary Communications is operating and ... Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.

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Chatbot Administrator information

What is a chatbot administrator?

A Chatbot Administrator is a professional responsible for managing, configuring, and optimizing chatbot systems within an organization. Their duties include overseeing chatbot performance, updating conversational scripts, monitoring user interactions, and troubleshooting technical issues. They collaborate with developers, customer service teams, and stakeholders to ensure the chatbot delivers accurate and helpful responses. Additionally, they analyze usage data to improve the chatbot's effectiveness and user experience.

What are some common challenges a chatbot administrator faces when managing large-scale deployments?

One of the main challenges Chatbot Administrators encounter in large-scale deployments is ensuring consistent chatbot performance across various platforms and user bases. They must monitor and fine-tune natural language understanding (NLU) models to reduce misinterpretations and optimize user satisfaction. Administrators also regularly address integration issues with other enterprise systems and handle escalations when the chatbot cannot resolve complex queries. Collaborating closely with IT, customer support, and data teams is essential to ensure the chatbot evolves and remains effective as business needs change.

What are the key skills and qualifications needed to thrive as a chatbot administrator, and why are they important?

To thrive as a Chatbot Administrator, you need a solid grounding in computer science, experience with conversational AI platforms, and familiarity with scripting or programming languages. Knowledge of chatbot development tools such as Dialogflow, Microsoft Bot Framework, or Rasa, as well as experience with analytics dashboards, is typically required. Strong problem-solving skills, attention to detail, and effective communication abilities help ensure chatbots meet user needs and business objectives. These skills are crucial for building, maintaining, and optimizing chatbots that deliver seamless automated support and positive user experiences.

What is the difference between Chatbot Administrator vs Chatbot Developer?

AspectChatbot AdministratorChatbot Developer
Required SkillsBasic scripting, platform management, troubleshootingProgramming, AI integration, coding
CertificationsPlatform-specific certifications, customer serviceProgramming languages, AI/ML certifications
Work EnvironmentCustomer support, platform managementSoftware development, coding environments
Industry UsageBusiness operations, customer service teamsTech companies, AI development firms

While both roles involve working with chatbots, the Chatbot Administrator focuses on managing and maintaining chatbot platforms, ensuring smooth operation and user support. In contrast, the Chatbot Developer is responsible for creating, coding, and enhancing chatbot functionalities through programming and AI integration.

How do you become a Chatbot Administrator?

To become a Chatbot Administrator, candidates typically need a background in information technology, experience with chatbot platforms or AI tools, and skills in scripting or programming languages such as Python or JavaScript. Earning relevant certifications in chatbot development or AI can enhance job prospects, and familiarity with customer service processes is often beneficial.

What states have the most Chatbot Administrator jobs?

States with the most job openings for Chatbot Administrator jobs include:

What are popular job titles related to Chatbot Administrator jobs?

For Chatbot Administrator jobs, the most frequently searched job titles are:

Infographic showing various Chatbot Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Contact Center Administrator (On-site)

Coppell, TX • On-site

NewRez LLC
Finance and Insurance • 5 - 10K employees
Learn more about NewRez LLCexternal

Other

Medical, Dental, Vision, Retirement

Posted 28 days ago

Newrez rating

6.3

Company rating: 6.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
As a Contact Center Administrator, you will provide day-to-day administration and support to analyze, troubleshoot, and develop operational functions of the RingCentral Contact Center platform that include the NICE In-Contact Proactive XS predictive dialer, ACD blending, Omnichannel functions and IVR scripting. You will lead the development of Omnichannel, IVR and dialer interaction for a high-volume contact center. The position is responsible for developing a deep and comprehensive understanding of multiple platforms including predictive, preview and automatic outbound dialing applications, inbound ACD (automatic call distribution), Omnichannel communication, call list management and testing compliance. A focus to create efficiency and effectiveness in systems management and performance, blending strategy and customer experience technology.
Principal Duties
  • Support development of the RingCentral platform as a SME for inbound/outbound, Omnichannel strategies.
  • Develop a new daily download process for list management and load balancing from various CRM systems based on defined strategies to include an omnichannel strategy analytics.
  • Establish a working relationship with internal and external business partners to resolve critical enhancements, performance and downtime issues impacting the contact center.
  • Develop an expertise in the function and capabilities in multiple contact center systems.
  • Ensure system readiness each day of production reducing outages or delays to business processes.
  • Optimize outbound campaign technology attributes to ensure company and regulatory compliance.
  • Regular analysis of campaign results and call center KPI's to create optimization of existing strategies using the RingCentral platform.
  • Support business growth with technology and strategy improvements in conjunction with company goals.
  • Monitor controls to ensure FDCPA and state calling compliance, TCPA, state and federal regulatory guidelines
  • While working with internal audit and compliance teams when required.
  • Optimize call flows, ensuring adherence to defined company KPI's for both Customer Service and Collections.
  • Schedule flexibility, especially during the launch of new projects or the deployment of new software updates to the organization.
  • Develop an expertise in Salesforce to create and establish improved agent experience opportunities with RingCentral Omnichannel customer communication.
  • Performs related duties as assigned by supervisor.
Education and Experience Requirements
  • High school diploma or equivalent.
  • Bachelor's degree preferred.
  • Experience implementing omni-channel strategies for outbound contact to include IVR, SMS, Email and Chatbot.
  • Experience in Contact Center Studio, Salesforce, MAXagent script development, deployment, and troubleshooting.
  • 5+ years of experience in a contact center environment; experience in mortgage collections and customer service preferred.
  • 3+ year previous experience in a dialer administration/analyst/development role.
  • 1+ years of experience with Microsoft SQL Server and ability to write basic SQL statements.
  • Experience with Ring Central Contact Center platform and some working knowledge of cloud-based platforms.
Knowledge, Skill, and Ability Requirements
  • Demonstrated knowledge and understanding of call center KPI metrics.
  • Knowledge and understanding of call center compliance and controls around FDCPA, TCPA, state and federal regulatory guidelines.
  • Excellent time management and organizational skills.
  • Strategic and independent thinker.
  • Strong problem solving and analytical skills with attention to detail.
  • Proficiency with Microsoft Office software, specifically Excel.
  • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  • Matching Gifts Program - dollar-for-dollar up to $1,000
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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