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Chat Support Jobs in Irmo, SC (NOW HIRING)

Navitas Credit Corp.

Helpdesk Support

Columbia, SC

$38K - $57K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

United Community Bank

Helpdesk Support

Columbia, SC

$38K/yr

Support of Microsoft Office products, Citrix, telecom and phones as well as several other key industry specific software packages. Some Network and software administration will also be required.

United Community Bank

Helpdesk Support

Columbia, SC

$38K - $57K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

Navitas Credit Corp.

Helpdesk Support

Columbia, SC · On-site

$38K/yr

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...

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All JobsChat Support JobsChat Support Jobs in Irmo, SC

Chat Support information

See Irmo, SC salary details

$11

$21

$36

How much do chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for chat support in Irmo, SC is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Irmo, SC? The most popular types of Chat Support jobs in Irmo, SC are:
What job categories do people searching Chat Support jobs in Irmo, SC look for? The top searched job categories for Chat Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Chat Support jobs? Cities near Irmo, SC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Irmo, SC as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution, with an average salary of $44,240 per year, or $21.3 per hour.

Helpdesk Support

Navitas Credit Corp.

Columbia, SC

$38K - $57K/yr

Full-time

Posted 26 days ago

Job description

Overview

Navitas Credit Corp, a United Community Bank Company, is a leading financial services firm that was recognized by INC Magazine for four years in a row as one of the 5000 fastest growing companies in the United States. We provide financing to small and medium sized business throughout the United States to help them grow and stay competitive. With multiple offices across the country, we have an entrepreneurial culture where we are looking for talented individuals to join our team and grow with us.

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office.

We are looking for a highly motivated and versatile person to join us and be responsible for providing helpdesk support to our user community for various software and telecom related issues. Support of Microsoft Office products, Citrix, telecom and phones as well as several other key industry specific software packages. Some Network and software administration will also be required.

What You'll Do
  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
  • Provide accurate information on IT products or services
  • Performing remote troubleshooting through diagnostic techniques
  • Setup of user accounts and client PCs or Terminal.
  • Provide support for Office 365 Exchange environment
  • Pass on any feedback or suggestions to the appropriate internal team member(s)
  • Recommend procedure modification or improvements
  • Some administration of cloud based servers and services
Requirements For Success
  • Bachelor's Degree from a four-year college or university or two years' experience providing helpdesk support and Network administration
  • Knowledge of Active Directory , GPO and basic Lan and TCP/IP skills
  • Ability to manage user requests and tickets.
  • Proven experience as a help desk technician or similar customer support role
  • Working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered
  • Must have desire to learn new skills
  • Must have good communication skills
  • Must be able to work in a team environment
Conditions of Employment
  • Must be able to pass a background & credit check.
  • This is a full-time position.

FLSA Status: Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or disability, or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay RangeUSD $38,769.00 - USD $57,876.00 /Yr.Employment Type: FULL_TIME

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