ZipRecruiter

Log In

1

Chat Support Jobs in Irmo, SC (NOW HIRING)

Cgm

Product Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

$20/hr

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

Cgm

Software Support Specialist I

Columbia, SC · Hybrid

Consults directly with customers via phone, chat, and email and documents customer interactions ... Creates knowledge base articles for posting onto the customer support site which alert the customer ...

LifeStance Health

IT Field Support Technician

Columbia, SC · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

Ogletree Deakins

Site Support Specialist

Columbia, SC · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. As part of a Regional ...

Ogletree Deakins

Site Support Specialist

Columbia, SC · On-site

The Site Support Specialist will provide technology support to attorneys and staff, manage hardware and software issues, and ensure excellent customer service while collaborating with various ...

Buckland Co.

Client Support Specialist

Columbia, SC · On-site

$14.75 - $19.75/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade ...

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Irmo, SC

Chat Support information

See Irmo, SC salary details

$11

$21

$36

How much do chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat support in Irmo, SC is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Irmo, SC? The most popular types of Chat Support jobs in Irmo, SC are:
What job categories do people searching Chat Support jobs in Irmo, SC look for? The top searched job categories for Chat Support jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Chat Support jobs? Cities near Irmo, SC with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Irmo, SC as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution, with an average salary of $44,240 per year, or $21.3 per hour.

Product Support Specialist

Cgm

Columbia, SC • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Create the future of e-health together with us by becoming a Product Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

  • Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

  • Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

  • Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

  • Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

  • Learns core task set for all features of assigned CGM software products and passes applicable exams.

  • Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

  • Must be available between the hours of 8AM - 8PM EST Monday through Friday.

  • Minimum of 1 year customer service experience.

  • Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

  • Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

  • Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

  • Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply