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Chat Support Jobs in Charleston, SC (NOW HIRING)

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... Communicate with clients through email, chat, and phone to keep them aware of active requests and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... Communicate with clients through email, chat, and phone to keep them aware of active requests and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$20 - $27.50/hr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... Communicate with clients through email, chat, and phone to keep them aware of active requests and ...

Calderys

Refractory Support Specialist I

Huger, SC

Summary The Refractory Support Specialist I represents HarbisonWalker International as an on-site and first call technical liaison servicing one or two accounts and receives direction from customer ...

HWI

Refractory Support Specialist I

Huger, SC · On-site

Summary The Refractory Support Specialist I represents HarbisonWalker International as an on-site and first call technical liaison servicing one or two accounts and receives direction from customer ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Charleston, SC

Chat Support information

See Charleston, SC salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat support in Charleston, SC is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.54 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Charleston, SC?

The most popular types of Chat Support jobs in Charleston, SC are:

What are popular job titles related to Chat Support jobs in Charleston, SC?

For Chat Support jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Charleston, SC look for?

The top searched job categories for Chat Support jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Chat Support jobs?

Cities near Charleston, SC with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Charleston, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $51,674 per year, or $24.8 per hour.

Relationship Specialist (Southeast)

Palmetto Clean Technology

Charleston, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. 

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based in the Southeast region (Florida, Georgia, North Carolina, South Carolina, Virginia, West Virginia).

Reporting

This position will report to the Senior Relationship Manager.

Summary of Role 

The Relationship Specialist will be responsible for managing the support and processing ecosystem around Palmetto's financial products for small and medium sized EPCs, providing direct support to partners, while collaborating closely with the Relationship Manager.

Strategic & Tactical

Product Operations

  • Support EPC partner requests via email ticketing, chat support, mechanisms.
  • Manage all queues & action areas within the financial portal to ensure smooth transactions for partners, and remove friction and blockers to any transactions. 
  • Provide coaching and training transactions to EPC partners & sales reps. 
  • Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions.  

Account & Relationship Management

  • Work closely with the regional  Relationship Manager to understand partner needs and expectations, and begin to build relationships.
  • Surfacing global insights from EPC partner requests and interactions to LightReach Leadership and proactively identify opportunities to improve our product and partner experience.
  • Work with regional relationship managers in implementing regional strategies and initiatives to drive EPC engagement, including pipeline reviews
  • Foster a strong relationship with the regional Lightreach Pro Relationship manager, driving cohesive regional strategy.

Qualifications

  • 3+ years of experience in a Product Operations, Customer Service, Account Management Support, or Sales Fulfillment role preferred
  • Knowledge of the construction or solar industry preferred
  • BS/BA preferred
  • Strong verbal and written communication skills, and a passion for building and nurturing relationships
  • Excellent interpersonal and relationship building skills that improve collaboration and drives mutual success
  • Strong problem solving abilities, with the ability to analyze data, spot trends, and develop creative solutions to challenges
  • Highly motivated and able to thrive in a fast-paced customer-centric environment where priorities may change quickly
  • Proficiency in Google Suite, slack, intercom, chat support systems
  • Familiarity with AI tools and platforms

Employment is contingent upon the successful completion of a background check. 

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

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