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Chat Support Representative Jobs in Minnesota (NOW HIRING)

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for ... support for products via phone, email and click to chat - Identify recurring customer issues ...

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for ... support for products via phone, email and click to chat - Identify recurring customer issues ...

Wells Fargo

Customer Service Representative

Minneapolis, MN · On-site

$16.75 - $22.75/hr

Support customers and ways to improve inquiries or issues from customers with empathy regarding ... chat, video chat and other lines of communication in a fast-paced, high-volume environment

Life Time, Inc.

Account Representative

Chanhassen, MN · On-site

$26/hr

Position Summary Provides support to Life Time's members and clubs by delivering best in class experiences through an omnichannel of live chat, inbound phone calls and inbound emails. Responds to ...

Labor Solutions, LLC

Be Seen First

Account Sales Representative

Roseville, MN · On-site

$20 - $22/hr

... supporting our Account Representatives. If you're organized, outgoing, and enjoy working with ... Serve as first point of contact for customer inquiries via phone, email and live chat. * Qualify ...

New

Sharecare

Lead Customer Service Rep

Saint Paul, MN · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

GN Hearing

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for ... support for products via phone, email and click to chat * Identify recurring customer issues ...

Protolabs

Inside Sales Representative

Maple Plain, MN · Hybrid

$55K/yr

Support lead generation efforts completing sale activities to drive lead qualification and ... chat assistants, etc.) * Maintain customer information by documenting & tracking engagement and ...

Protolabs

Inside Sales Representative

Maple Plain, MN · Hybrid

Support lead generation efforts completing sale activities to drive lead qualification and ... chat assistants, etc.) * Maintain customer information by documenting & tracking engagement and ...

Protolabs

Inside Sales Representative

Maple Plain, MN · On-site

Support lead generation efforts completing sale activities to drive lead qualification and ... chat assistants, etc.) * Maintain customer information by documenting & tracking engagement and ...

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Showing results 41-60

All JobsChat Support Representative JobsChat Support Representative Jobs in Minnesota

Chat Support Representative information

See Minnesota salary details

$12

$21

$42

How much do chat support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat support representative in Minnesota is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.84 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are popular job titles related to Chat Support Representative jobs in Minnesota? For Chat Support Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in Minnesota look for? The top searched job categories for Chat Support Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Chat Support Representative jobs? Cities in Minnesota with the most Chat Support Representative job openings:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Minnesota as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Customer Service Rep

GN Group

Shakopee, MN • On-site

$22.50 - $25.25/hr

Other

Medical, Retirement, PTO

Posted 10 days ago

Job description

Position Overview
The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction.
Key Responsibilities:
- Under general direction, works on assigned functional tasks
- Administer general business office activities
- Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting.
- Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations.
- Assure customer focused delivery of product and technical support for products via phone, email and click to chat
- Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience.
- Empower our customers to maximize the use of our products through education and awareness
Schedule & Training:
- Full-time position supporting customers during the 10:00 AM - 7:00 PM CST shift (some flexibility may be available based on business needs).
- Initial training is conducted five days per week onsite and typically lasts approximately 8 weeks.
- Upon successful completion of training, employees transition to a hybrid schedule, working onsite three days per week and remotely on Mondays and Fridays.
Preferred Education/Experience:
- Minimum education with a 2 years degree or 3 years of relevant experience
- Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries
- Experience with cell phones, apps, and Bluetooth technology a plus
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $22.50 to $25.25 per hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

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