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Chat Support Representative Jobs in Minnesota (NOW HIRING)

Minnesota Jobs

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Customer Service Representative The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing

New

Re:Sound

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Customer Service Representative The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing

Marmon

Pro Services Support Technician

Eagan, MN

$18.50 - $25.25/hr

EcoWater Systems LLC As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a

ReSound

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role

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Showing results 21-40

All JobsChat Support Representative JobsChat Support Representative Jobs in Minnesota

Chat Support Representative information

See Minnesota salary details

$12

$21

$42

How much do chat support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support representative in Minnesota is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.84 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are popular job titles related to Chat Support Representative jobs in Minnesota? For Chat Support Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in Minnesota look for? The top searched job categories for Chat Support Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Chat Support Representative jobs? Cities in Minnesota with the most Chat Support Representative job openings:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Minnesota as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Customer Service Representative - Digital & Phone Support

Viking Bank

Alexandria, MN • On-site

$17.77 - $20.15/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

As a Customer Service Representative - in the Digital and Phone Support role, you will be a friendly, knowledgeable point of contact for customers seeking help with everyday banking needs. This role focuses on delivering timely, accurate, and personalized service through incoming phone calls and online chat, helping customers navigate their accounts, digital banking tools, and common transactions with confidence. You'll listen carefully, ask thoughtful questions, and provide clear solutions - escalating or referring customers when additional expertise is needed - while creating a positive, human banking experience built on trust and respect.
How You'll Make a Difference - The Viking Way
  • Serve with heart
    Be a welcoming, reassuring presence for customers by phone and chat, creating positive experiences through warm, professional, and timely support.
  • Be a trusted guide
    Answer questions, resolve concerns, support internet and mobile banking needs (including account setup, access, and troubleshooting), and connect customers with the right team members for more complex needs-always with patience and care.
  • Protect what matters
    Safeguard customer information by following all banking policies and procedures, verifying identities, reporting suspicious activity, and upholding the highest standards of privacy, compliance, and security.
  • Spot opportunities to help
    Listen closely and recognize when customers may benefit from additional products or services, offering thoughtful solutions that support their financial journey.
  • Handle everyday banking with thoughtful attention
    Support customers with deposits, withdrawals, transfers, and loan payments accurately and efficiently-because every detail matters when it comes to their finances.
  • Keep things running smoothly
    Balance cash activity and cash machines, issue cashier's checks, assist with debit card and check orders, and maintain a secure, organized workspace to support efficient service. Provide backup support at reception, including greeting and directing customers and assist with lunch and coverage schedules to help ensure seamless service across the bank.

What We're Looking For
  • Previous experience in customer service, cash handling, clerical, administrative, sales, or banking preferred.
  • Strong interpersonal and communication skills with a customer-focused mindset.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
  • High attention to detail and accuracy.
  • Comfortable using technology, including Microsoft Office products or similar systems.
  • A motivated self-starter who works well independently and as part of a team.
  • An optimistic outlook and positive attitude.

Join Us and Be Part of a Team That's Invested in Your Journey
This year, Viking Bank proudly celebrates 45 years of serving our communities, built on relationships, trust, and a commitment to doing the right thing. We believe in supporting our employees just as strongly as we support our customers and communities.
What We Offer
  • Competitive pay based on experience and qualifications, with opportunities for growth as skills and responsibilities develop
  • Generous profit sharing tied to company financial performance and goals
  • Comprehensive health benefits
  • 401(k) with company match
  • Generous paid time off
  • Hands-on training and cross-department experience
  • Opportunities for advancement as you grow your skills and explore different areas of the Bank
  • A supportive, community-focused workplace where employees are valued and developed

Viking Bank is an Equal Opportunity Employer
We're committed to a workplace where everyone's journey matters.

Apply