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Chat Support Representative Jobs in Alabama (NOW HIRING)

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Represent the voice of the customer in leadership planning and organizational decision-making.

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Represent the voice of the customer in leadership planning and organizational decision-making.

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour ... web chat, and case management interactions. This role supports a high-volume tolling services ...

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour ... web chat, and case management interactions. This role supports a high-volume tolling services ...

EBSCO

Customer Service Representative I

Birmingham, AL · On-site

$15 - $20.50/hr

This position primarily supports customers via phone, which will make up the majority of daily ... While there may be occasional involvement in other channels such as email, live chat, social media ...

New

MCI Careers

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Provide exceptional customer support to French-speaking customers via phone, email, and chat.

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Showing results 21-40

All JobsChat Support Representative JobsChat Support Representative Jobs in Alabama

Chat Support Representative information

See Alabama salary details

$11

$19

$39

How much do chat support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What is a chat support representative?

A Chat Support Representative is a customer service professional who assists customers through online chat platforms. Their main responsibilities include answering inquiries, resolving issues, and providing information about products or services, all in real time. They often work for companies in various industries, offering support via websites, apps, or social media. Chat Support Representatives must have strong communication skills, technical proficiency, and the ability to multitask to provide efficient and satisfactory customer experiences.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat Support Representatives often encounter challenges such as handling multiple conversations simultaneously, managing difficult or frustrated customers, and keeping up with a high volume of inquiries. Effective time management, strong written communication skills, and the ability to stay calm under pressure are key to managing these challenges. Many companies provide training and resources to help representatives master multitasking and customer de-escalation techniques, fostering a supportive work environment where team members can collaborate and share best practices.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with live chat platforms, help desk software, and CRM systems is commonly required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely and accurate support for customers, leading to higher satisfaction and efficient issue resolution.

What is the difference between Chat Support Representative vs Customer Service Representative?

AspectChat Support RepresentativeCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office environments
Required SkillsExcellent written communication, quick typing, problem-solvingVerbal communication, active listening, interpersonal skills
Common CertificationsCustomer service certifications, technical knowledgeCustomer service certifications, product knowledge

While both roles focus on assisting customers, Chat Support Representatives primarily communicate through live chat, emphasizing written skills and quick responses. Customer Service Representatives often handle inquiries via phone or in person, requiring strong verbal skills. Both roles are vital in customer support but differ mainly in communication channels and interaction methods.

What are popular job titles related to Chat Support Representative jobs in Alabama? For Chat Support Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Chat Support Representative jobs in Alabama look for? The top searched job categories for Chat Support Representative jobs in Alabama are:
What cities in Alabama are hiring for Chat Support Representative jobs? Cities in Alabama with the most Chat Support Representative job openings:
Chat Support Representative jobs near you
Infographic showing various Chat Support Representative job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.

Customer Service Representative - Mighty Green

Turf Masters Brands

Trussville, AL • On-site

$15/hr

Full-time

Posted 4 days ago

Job description

The Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
Education:
  • High school diploma or equivalent; college coursework is a plus.

Experience:
No experience required
  • Call center or customer-facing environment a plus.

Skills:
Strong communication skills (verbal and written).
  • Strong problem-solving skills and ability to resolve issues effectively
  • Ability to handle high volumes of customer inquiries in a fast-paced environment
  • Strong attention to detail and accuracy in data entry and record-keeping
  • Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
  • Ability to manage difficult situations with patience and professionalism
  • Strong interpersonal skills and ability to work collaboratively with teams
  • A positive, professional attitude and strong problem-solving skills.
  • Prior customer service experience is a plus but not required - training will be provided.

General Responsibilities:
  • Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
  • Schedule, modify, and confirm lawn care service appointments.
  • Provide accurate information about our chemical lawn care programs, products, and promotions.
  • Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
  • Maintain detailed and accurate records of customer interactions in our CRM system.
  • Proactively follow up with customers to ensure satisfaction and address any service-related questions.
  • Assist with billing inquiries, payment processing, and account updates.
  • Collaborate with sales and operations teams to ensure seamless customer service delivery.

We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Hourly: $15.00

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