ZipRecruiter

Log In

1

Chat Representative Jobs in Worcester, MA (NOW HIRING)

Molly Maid

Sales Representative

Maynard, MA · On-site

$40K - $65K/yr

General Purpose of the Sales Representative The Sales Representative is responsible for driving business growth, maintaining customer satisfaction, and supporting daily office operations. This role ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Molly Maid

Sales Representative

Maynard, MA · On-site

$40K - $65K/yr

General Purpose of the Sales Representative The Sales Representative is responsible for driving business growth, maintaining customer satisfaction, and supporting daily office operations. This role ...

MOLLY MAID of Chelmsford

Sales Representative

Maynard, MA · On-site

$40K - $65K/yr

General Purpose of the Sales Representative The Sales Representative is responsible for driving business growth, maintaining customer satisfaction, and supporting daily office operations. This role ...

Pure Barre Westford

Sales Representative

Westford, MA · On-site

$17 - $20/hr

The Sales Representative also assists with retaining and providing unmated customer service to current members. Boutique fitness knowledge or experience is preferred, but not required.

OWL Services

Sales Representative

Worcester, MA · On-site

$65K - $75K/yr

The Sales Representative will develop, lead and execute sales strategies. The ideal candidate should be able to identify business opportunities, expand our market presence in the petroleum industry ...

Restore Hyper Wellness

HyperWellness Representative

Newton, MA · On-site

$41K - $47K/yr

Restore Hyper Wellness + Cryotherapy is seeking a friendly and motivated Hyper Wellness Representative to add to our location. This person will be the first person our clients may meet and should be ...

Pure Barre

Sales Representative

Westford, MA · On-site

$17 - $20/hr

The Sales Representative also assists with retaining and providing unmated customer service to current members. Boutique fitness knowledge or experience is preferred, but not required.

previous pagenext page

Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Worcester, MA

Chat Representative information

See Worcester, MA salary details

$11

$21

$34

How much do chat representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat representative in Worcester, MA is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.03 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Worcester, MA?

The most popular types of Chat Representative jobs in Worcester, MA are:

What are popular job titles related to Chat Representative jobs in Worcester, MA?

For Chat Representative jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Worcester, MA look for?

The top searched job categories for Chat Representative jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Chat Representative jobs?

Cities near Worcester, MA with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Worcester, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $44,017 per year, or $21.2 per hour.

Inside Sales Business Development Representative

Callminer

Waltham, MA • On-site

Full-time

Re-posted 9 days ago

Job description

Company Description

CallMiner is a proud provider of market leading cloud-based conversational analytics solutions for improving agent performance across contact channels. With over 10 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.

The CallMiner multi-channel speech analytics platform is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites.

CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom. We serve clients in a wide variety of industries: financial services, utilities & energy, manufacturing, government, communications, fulfillment & performance marketing, and travel & hospitality.

Job Description

This position, a key role in the fast-growing CallMiner sales team, is focused on creating highly qualified opportunities for our field sales directors. Responsibilities include following up on inbound leads from webinars, tradeshows, and website visitors; cold calling targeted accounts; participating in presentations via the web; and occasionally attending tradeshows. The ideal candidate has degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.

Primary responsibilities include:

Following up with inbound leads

Developing (with assigned directors) a prospecting/development plan

Formulating effective voice mail and email messaging

Understanding and being able to articulate our value proposition

Willingness to prospect in whatever way you need to, to produce opportunities

Be able to make 70+ calls a day to prospects.

Work well in a team and fast paced environment


Technical Skills Requirements:  

Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn

Call Center, speech recognition, or analytics technology experience is a plus


Qualifications:

Bachelor's degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.

Demonstrated ability to perform cold and warm calling techniques.

Ability to triage leads as needed.

Demonstrated ability to interact with people successfully over the phone, to lead or persuade, overcome challenges or organize activity

Disciplined approach to daily activity planning, setting goals and achieving success

Enthusiastic and self-starting approach

Ability to communicate effectively (oral and written)

Ability to take direction, be coached, and mentored

Strong presence and interpersonal skills

Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn

You must have 2+ years inside sales and/or lead generation experience, preferably in the software industry.


Qualifications

Bachelor's degree in business, sales, or marketing or equivalent training in business or sales experience in the software industry.


Demonstrated ability to perform cold and warm calling techniques.


Ability to triage leads as needed.


Demonstrated ability to interact with people successfully over the phone, to lead or persuade, overcome challenges or organize activity


Disciplined approach to daily activity planning, setting goals and achieving success


Enthusiastic and self-starting approach


Ability to communicate effectively (oral and written)


Ability to take direction, be coached, and mentored


Strong presence and interpersonal skills


Experience with web applications such as Microsoft Office/Exchange, SalesForce and LinkedIn


You must have 2+ years inside sales and/or lead generation experience, preferably in the software industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply