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Remote Amazon Customer Service Jobs in Worcester, MA

VIVA USA INC

Customer Service Representative

Woonsocket, RI · On-site +1

$15.25 - $20.75/hr

100% Work from home Duties We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who ...

HB Travels

Client Services Associate (Remote)

Worcester, MA · Remote

$30K - $70K/yr

... growing remote team. This role is ideal for individuals who enjoy helping people, building ... Follow established procedures and customer service standards * Help resolve client concerns and ...

Posted today

HMG Careers

Sales and Service Agent Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Framingham, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Quinebaug, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Devens, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Gardner, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsAmazon Customer Service JobsRemote Amazon Customer Service JobsRemote Amazon Customer Service Jobs in Worcester, MA

Remote Amazon Customer Service information

See Worcester, MA salary details

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How much do remote amazon customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote amazon customer service in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote Amazon customer service?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What does a remote Amazon customer service representative do?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.

What are the key skills and qualifications needed for remote Amazon customer service?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

Does Amazon hire remote customer service agents?

Yes, Amazon hires remote customer service agents to handle customer inquiries and support. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Remote positions often offer flexible schedules and are available in various regions where Amazon operates.

Does Amazon offer fully remote jobs?

Amazon offers some customer service roles, including remote Amazon Customer Service positions, that are fully remote. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What are the most commonly searched types of Amazon Customer Service jobs in Worcester, MA?

The most popular types of Amazon Customer Service jobs in Worcester, MA are:

What are popular job titles related to Remote Amazon Customer Service jobs in Worcester, MA?

For Remote Amazon Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Customer Service jobs in Worcester, MA look for?

The top searched job categories for Remote Amazon Customer Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Amazon Customer Service jobs?

Cities near Worcester, MA with the most Remote Amazon Customer Service job openings:

Remote Amazon Customer Service jobs near you
Infographic showing various Remote Amazon Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Customer Service Representative

VIVA USA INC

Woonsocket, RI • On-site, Remote

$15.25 - $20.75/hr

Contractor

Posted 15 days ago

Job description

100% Work from home
Duties
We are hiring Temporary Remote Customer Service Representatives for a seasonal assignment. This role supports a high-volume work environment and is ideal for candidates who are dependable, detail-oriented, and able to work successfully in a structured remote setting.
To be successful in this role, candidates must be able to meet scheduling requirements, maintain strong attendance, and work from a private, distraction-free home office environment. Because of the population we serve, this role also requires patience, kindness, and a customer-focused approach.
Experience
Required Qualifications
Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps.
Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours.
What You'll Do
Support customer service operations in a high-volume remote environment
Handle customer interactions professionally and efficiently
Follow established processes, policies, and workflow expectations
Maintain quality, accuracy, and productivity standards throughout the assignment
Participate fully in training and apply new information quickly
Work assigned schedules reliably and contribute to team coverage during peak seasonal volume
Education
High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
Training and Schedule
Training hours: 8:00 AM to 4:30 PM ET
Training/Mentoring duration: approximately 2 to 3 weeks
Remote Work Expectations
This position is fully remote
All equipment will be provided
Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
Attendance Expectations
Attendance is critical to success in this assignment. Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands.
Notes:
100% Work from home. Eastern and Central time zones preferred.
Assigned work schedules will be between the hours of 8:00 AM and 7:00 PM ET
All candidates must have the flexibility to work until 7:00 PM ET when needed.
Schedule: 8.5 hrs. per day (to accommodate 30 min unpaid lunch break)
8 hours paid per day, Monday through Friday
During holiday weeks, a full 40-hour schedule may still be worked, with options to work four 10-hour days
We do have flexibility for part-time schedules with minimum of four hours worked per day.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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