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Remote Amazon Customer Service Jobs in Worcester, MA

HMG Careers

Remote Client Sales Advocate

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

Atlas Copco

Service Technician

Framingham, MA · On-site +1

$25 - $36/hr

As a Service Technician, you are an important part of this mission. You will be close to your ... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ...

Stem Xpert

Web Developer/Web Admin

Waltham, MA · On-site +1

Web Developer/Web Admin(Remote work Possibility) Duration: 6+ months Location: Waltham, MA or ... Experience working with Amazon AWS Cloud infrastructure a plus ( EC2, RDS, S3, CloudFront , etc)

Empire State Careers

Remote Sales Executive

Worcester, MA · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Executive

Worcester, MA · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsAmazon Customer Service JobsRemote Amazon Customer Service JobsRemote Amazon Customer Service Jobs in Worcester, MA

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How much do remote amazon customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote amazon customer service in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote Amazon customer service?

A Remote Amazon Customer Service job involves assisting customers with their inquiries, orders, and issues via phone, chat, or email from a home-based location. Employees provide support by resolving concerns, processing returns, and answering product-related questions. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. It is ideal for individuals who enjoy helping customers and prefer a flexible, work-from-home environment.

What does a remote Amazon customer service representative do?

A typical day as a Remote Amazon Customer Service representative involves assisting customers via phone, chat, or email with inquiries related to orders, returns, or account issues. You will use Amazon’s internal systems to access customer data, process refunds or replacements, and troubleshoot common problems. Coordinating with other team members or departments may sometimes be necessary to resolve complex issues. While the role is fast-paced and can handle high volumes of requests, you will have access to training and support from supervisors and peers to help you succeed. This remote position offers a structured schedule and opportunities to develop skills that can lead to advancement within Amazon’s vast customer service network.

What are the key skills and qualifications needed for remote Amazon customer service?

To thrive as a Remote Amazon Customer Service representative, you should have strong communication skills, problem-solving abilities, and previous experience in customer service roles, often backed by a high school diploma or equivalent. Familiarity with Amazon's internal CRM platforms, basic computer literacy, and ability to navigate multiple software tools simultaneously are key technical requirements. Exceptional patience, empathy, and adaptability help set top performers apart in managing a diverse customer base and high-volume workload. These skills and qualities are crucial for delivering outstanding support, resolving customer issues efficiently, and upholding Amazon's reputation for excellent service in a remote environment.

Does Amazon hire remote customer service agents?

Yes, Amazon hires remote customer service agents to handle customer inquiries and support. These roles typically require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Remote positions often offer flexible schedules and are available in various regions where Amazon operates.

Does Amazon offer fully remote jobs?

Amazon offers some customer service roles, including remote Amazon Customer Service positions, that are fully remote. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.

What are the most commonly searched types of Amazon Customer Service jobs in Worcester, MA?

The most popular types of Amazon Customer Service jobs in Worcester, MA are:

What are popular job titles related to Remote Amazon Customer Service jobs in Worcester, MA?

For Remote Amazon Customer Service jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Customer Service jobs in Worcester, MA look for?

The top searched job categories for Remote Amazon Customer Service jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Amazon Customer Service jobs?

Cities near Worcester, MA with the most Remote Amazon Customer Service job openings:

Remote Amazon Customer Service jobs near you
Infographic showing various Remote Amazon Customer Service job openings in Worcester, MA as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Customer Service and Rebate Processing Team Supervisor

Resource Innovations

Needham, MA • On-site, Remote

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Resource Innovations is seeking a Customer Service and Rebate Processing Team Supervisor to join our growing team in Boston, MA. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Team Supervisor with a strong background in escalation management to join our dynamic team. As an/a Customer Service Coordinator you will play a key role and focus on the resolution of escalated customer complaints, while also supporting the other representatives on de-escalation of customer issues.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
  • Fields customer service calls and handles customer escalations to achieve immediate resolution.
  • Handles outbound calling to follow up on escalated customer concerns.
  • Reviews all payment reissue requests and follows up on payment concerns.
  • Helps support investigation and resolution of concerns escalated by our clients.
  • Supports representatives with their questions as needed.
  • Strives for first call resolution and encourages all reps to do the same.
  • Provides continuous improvement suggestions including but not limited to suggested adjustments in call scripting.
  • Evaluates current procedures and work with internal teams to implement improvements.
  • Other duties as assigned.

Requirements
Minimum Requirements
  • A high school diploma or equivalency is required.
  • 2+ years previous Customer Service / Call Center experience required.
  • Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel .
  • Previous experience managing, coaching, and training others.
  • Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience
    • Detail oriented, sharp memory and accuracy skills.
    • Superior organizational, prioritization, and attention-to-detail skills are required.
    • Excellent verbal and written communications skills with clients and all levels of internal employees.
    • Self-motivation and exceptional follow-through skills are a must.
    • Ability to work through difficult tasks in a professional manner.
    • Strong verbal and written communication.
    • Detail oriented, sharp memory and accuracy skills.

Benefits
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Compensation & Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for this position is $20 - $23 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
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About Resource Innovations

Sourced by ZipRecruiter

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Industry

Environmental consulting services

Company size

51 - 200 Employees

Headquarters location

Half Moon Bay, CA, US

Year founded

2016

Social media

Twitter

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