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Chat Representative Jobs in Wisconsin (NOW HIRING)

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Chat Representative information

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$11

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How much do chat representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat representative in Wisconsin is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.27 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

What are the most commonly searched types of Chat Representative jobs in Wisconsin?

The most popular types of Chat Representative jobs in Wisconsin are:

What are popular job titles related to Chat Representative jobs in Wisconsin?

For Chat Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Wisconsin look for?

The top searched job categories for Chat Representative jobs in Wisconsin are:

Infographic showing various Chat Representative job openings in Wisconsin as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $44,526 per year, or $21.4 per hour.

Business Development Representative with English

TTEC

Krakow, WI • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago


TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

427th of 500 rated business services


Job description

Business Development Representative with English
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Your potential has a place here with TTEC's award-winning employment experience. As a Business Development Representative with English working on site in Krakow, Poland, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Poland says it all!

During a Typical Day, You'll

  • Bring your passion to negotiate with brand knowledge to close a sale, handle objections and rebuttals during customer interactions

  • Recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sales opportunities

  • Build a healthy sales pipeline to achieve main targets

  • Support customers ranging from small to medium size businesses or advertising agencies and C-Level business contacts supporting cloud-based technology

  • Bring your curiosity to stay on top of the trends in the technology industry

What You Bring to the Role

  • Experience prospecting, developing accounts, negotiating, and closing deals

  • Develop partnerships and communicate with high-level decision makers to assess needs

  • Some understanding of cloud-based software

  • Exceptional verbal and written bilingual communication skills in English (C1/C2)

  • Demonstrated sales experience

  • A solution-oriented mindset and comfortable working to resolve issues before escalating to the next level

  • Reside in or able to work Krakow, Poland or relocate with us to our amazing facility in Krakow

What You Can Expect

  • Generous relocation package of 2000 PLN net.
  • Competitive base salary plus performance-related bonus opportunities.
  • Healthy benefits package including (to name a few):
    • MyBenefit - Kafeteria system.
    • PPK Plan (Employee Capital Plans).
    • VISA and Work Permit reimbursement (if needed).
    • Flexible working hours and additional days of annual leave.
    • Private Luxmed medical care (including dental and eye care plan/glasses reimbursement).
    • Multisport Card.
  • Partial language course reimbursement as well as tuition programs for sales courses and professional studies.

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Operations Sales Manager. Youll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

#ttecpoland

Location/Division Krakow (City), Poland Job Requisition 0488C
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