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Chat Representative Jobs in Wisconsin (NOW HIRING)

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) ...

Park Bank

At Your Service Representative

Madison, WI · On-site

$16 - $22/hr

They will speak and live-chat with clients, listen to them to gain a thorough understanding of ... The At Your Service Representative will also perform a wide variety of maintenance within the core ...

Park Bank

At Your Service Representative

Madison, WI · On-site

$16 - $22/hr

They will speak and live-chat with clients, listen to them to gain a thorough understanding of ... The At Your Service Representative will also perform a wide variety of maintenance within the core ...

The Park Bank

At Your Service Representative

Madison, WI

$16 - $22/hr

They will speak and live-chat with clients, listen to them to gain a thorough understanding of ... The At Your Service Representative will also perform a wide variety of maintenance within the core ...

Boelter

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative For 95 years, Boelter has been helping our customers create ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

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All JobsChat Representative JobsChat Representative Jobs in Wisconsin

Chat Representative information

See Wisconsin salary details

$11

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How much do chat representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat representative in Wisconsin is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.27 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Wisconsin?

The most popular types of Chat Representative jobs in Wisconsin are:

What are popular job titles related to Chat Representative jobs in Wisconsin?

For Chat Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Wisconsin look for?

The top searched job categories for Chat Representative jobs in Wisconsin are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,526 per year, or $21.4 per hour.

Customer Service Representative

Ellsworth

Germantown, WI • Hybrid

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Description:

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI. This is a hybrid role.

This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries!Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.

RESPONSIBILITIES

  • Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA's) proficiently without regular assistance
  • Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
  • Follows detailed contract review/audit guidelines on order entry
  • Executes customer sample requests and processes order updates and changes

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!Click Here for a summary of Employee Benefits.

QUALIFICATIONS

  • 3+ years of professional customer service experience.
  • High School diploma or equivalency required. Associate'sdegree preferred.
  • Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
  • Basic to intermediate excel skills preferred
  • Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
  • Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
  • Consistently demonstrates approachability with team members and is team oriented.

#SCD

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