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Chat Operator Jobs in Riverside, CA (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Operating Procedures (SOPs). * Cross-Functional Operations & Multi-Channel Support * Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real ...

Ulta Beauty, Inc.

Lead Cashier

Rialto, CA · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier ... Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ...

Ulta Beauty

Lead Cashier

Brea, CA · On-site

$16.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier ... Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ...

Ulta Beauty, Inc.

Lead Cashier

Chino, CA

$16.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier ... Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ...

Ulta Beauty, Inc.

Lead Cashier

Eastvale, CA · On-site

$16.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier ... Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Respond to client inquiries via phone, email, and chat in a professional and timely manner ... Strong knowledge of Windows and Mac operating systems. * Familiarity with common software ...

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Showing results 41-60

All JobsChat Operator JobsChat Operator Jobs in Riverside, CA

Chat Operator information

See Riverside, CA salary details

$12

$21

$31

How much do chat operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat operator in Riverside, CA is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Chat Operator vs Customer Service Representative?

AspectChat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications may be preferred
Work EnvironmentOnline, remote or call center settingsCall centers, retail, or office settings, often remote or in-person
Industry UsageCustomer support via live chat platformsCustomer support across multiple channels including phone, email, and chat
Primary FocusHandling live chat inquiries and providing instant supportResolving customer issues through various communication channels

While both roles involve assisting customers, Chat Operators specialize in managing live chat interactions, focusing on instant online support. Customer Service Representatives often handle multiple communication channels, including phone and email, providing broader customer support. The roles overlap in credentials and work environment but differ mainly in communication methods and scope of interaction.

What is a chat operator?

Chat operators are professionals who engage in real-time online conversations with customers or users on behalf of a company or organization. Their primary responsibilities include answering questions, providing information, resolving issues, and sometimes promoting products or services via chat platforms. Chat operators are essential for delivering efficient customer support and enhancing user experience. This role typically requires strong communication skills, quick typing abilities, and familiarity with customer service tools.

How does a chat operator typically collaborate with other team members to ensure consistent customer support?

Chat Operators often work closely with supervisors, technical support staff, and other operators to maintain a unified approach to customer service. They may participate in regular briefings or use shared knowledge bases to keep up-to-date on company policies, product updates, and common troubleshooting steps. Collaboration tools like team chats and ticketing systems help operators escalate complex issues and share insights, ensuring that customers receive accurate and timely support. This teamwork fosters a supportive environment where operators can learn from one another and maintain high service standards.

What are the key skills and qualifications needed to thrive as a chat operator?

To thrive as a Chat Operator, you need excellent written communication skills, fast typing ability, and a good command of grammar and spelling, typically supported by at least a high school diploma. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Strong interpersonal skills, patience, and the ability to multitask help Chat Operators deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and representing the company professionally in a digital environment.

What are popular job titles related to Chat Operator jobs in Riverside, CA?

For Chat Operator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Chat Operator jobs in Riverside, CA look for?

The top searched job categories for Chat Operator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Chat Operator jobs?

Cities near Riverside, CA with the most Chat Operator job openings:

Chat Operator jobs near you
Infographic showing various Chat Operator job openings in Riverside, CA as of August 2026, with employment types broken down into 48% Full Time, 48% Part Time, 3% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $44,137 per year, or $21.2 per hour.

Customer Care Agent

Ashley Global Retail, LLC

Colton, CA • On-site

$16.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 hours ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation: This position pays an hourly rate of $16.90- $16.90
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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