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Chat Moderator Jobs (NOW HIRING)

$16/hr

... and moderator for live online training programs - Setting up Zoom-based learning events - Managing training program activities (polls, breakout rooms, chat) for the instructor during workshops ...

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How much do chat moderator jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for chat moderator in the United States is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.30 per hour, depending on experience, location, and employer.

What is a Chat Moderator job?

A Chat Moderator is responsible for monitoring online conversations to ensure they follow community guidelines. They review user-generated content, remove inappropriate messages, and enforce platform rules. Moderators also engage with users, answer questions, and help maintain a positive and safe online environment. This role is essential for preventing spam, harassment, and other violations that could disrupt the community.

What are the key skills and qualifications needed to thrive in the Chat Moderator position, and why are they important?

To thrive as a Chat Moderator, you need strong communication skills, attention to detail, and a keen understanding of community guidelines or platform policies. Familiarity with chat moderation tools, content management systems, and automated filtering software is often required, though formal certifications are not typically necessary. Emotional intelligence, conflict resolution, and quick decision-making are valuable soft skills in this role. These skills ensure a safe, positive, and engaging online environment for all community members.

What are the main challenges a Chat Moderator typically faces on the job?

One of the main challenges for Chat Moderators is handling high volumes of messages while maintaining a respectful and welcoming environment. Moderators must quickly identify and address inappropriate content, spam, and disruptive behaviors, often making decisions in real time. Additionally, balancing enforcement of rules with empathetic communication can be demanding, especially in emotionally charged situations. Team communication and regular coordination with supervisors or other moderators are key to ensuring consistency and fairness across the platform. Over time, moderators develop valuable skills in conflict management and digital community engagement, which can support future career growth in community management or customer support roles.

How do I become a live chat agent?

To become a live chat agent, you typically need strong communication skills, basic computer proficiency, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.
What cities are hiring for Chat Moderator jobs? Cities with the most Chat Moderator job openings:
What are the most commonly searched types of Chat Moderator jobs? The most popular types of Chat Moderator jobs are:
What states have the most Chat Moderator jobs? States with the most job openings for Chat Moderator jobs include:

Part-Time Talent Management Associate

Penn State University

University Park, PA • On-site

$16/hr

Part-time

Posted 21 hours ago


Penn State University rating

8.0

Company rating: 8.0 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

149th of 532 rated colleges and universities


Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
Penn State Human Resources Talent Management is seeking a part-time Talent Management Associate to join our team of dedicated learning and development professionals.
This position will be responsible for hosting and moderating our instructor-led, online learning programs.
The successful candidate must demonstrate professionalism, excellent customer service, strong attention to detail, public speaking confidence, effective time and task management, as well as proficiency with virtual meeting technologies. Experience with Cornerstone Learning Management System and Zoom is a plus!
Typical duties include:
- Serving as virtual session host and moderator for live online training programs
- Setting up Zoom-based learning events
- Managing training program activities (polls, breakout rooms, chat) for the instructor during workshops
- Managing course rosters in our learning management system (Cornerstone)
- Distributing evaluation links to participants after session and pulling reports for program leads
- Responding to instructor and participant questions prior to and during the workshop
- Other duties as assigned
Programs typically occur Tuesday through Thursday between the hours of 8:30am - 5:00pm. Specific work hours will vary week-to-week but be provided well in advance. May work up to 24 hours per week from mid-January through mid-May and mid-August through mid-December with summers off.
Location:
*Remote - Candidates must live within commuting distance of the University Park campus and be able to work on-site from time to time. Additionally, candidates are responsible for providing a safe, private, and secure workspace, free from interruptions; with adequate internet speed to perform duties effectively in accordance with University Policy.
Start Date & Training Schedule:
The selected candidate will begin on August 3 with a light training schedule. Regular hours are expected to ramp up in early September.
Typically requires an associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience.
Compensation for this position is $16 per hour.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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