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Chat Moderator Jobs (NOW HIRING)

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success. * Monitor chat, Q&A, and technical ...

AXNT co

Live Selling Streamer

Houston, TX · On-site

$25 - $50/hr

Monitor chat interactions during live streams to ensure a positive environment. * When not streaming, operating the moderator role, or packing, data entry. * The ability to lift 30-50 lbs of ...

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How much do chat moderator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chat moderator in the United States is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.30 per hour, depending on experience, location, and employer.

What are the main challenges a chat moderator typically faces on the job?

One of the main challenges for Chat Moderators is handling high volumes of messages while maintaining a respectful and welcoming environment. Moderators must quickly identify and address inappropriate content, spam, and disruptive behaviors, often making decisions in real time. Additionally, balancing enforcement of rules with empathetic communication can be demanding, especially in emotionally charged situations. Team communication and regular coordination with supervisors or other moderators are key to ensuring consistency and fairness across the platform. Over time, moderators develop valuable skills in conflict management and digital community engagement, which can support future career growth in community management or customer support roles.

What are the key skills and qualifications needed to thrive in the chat moderator position, and why are they important?

To thrive as a Chat Moderator, you need strong communication skills, attention to detail, and a keen understanding of community guidelines or platform policies. Familiarity with chat moderation tools, content management systems, and automated filtering software is often required, though formal certifications are not typically necessary. Emotional intelligence, conflict resolution, and quick decision-making are valuable soft skills in this role. These skills ensure a safe, positive, and engaging online environment for all community members.

What is a chat moderator?

A Chat Moderator is responsible for monitoring online conversations to ensure they follow community guidelines. They review user-generated content, remove inappropriate messages, and enforce platform rules. Moderators also engage with users, answer questions, and help maintain a positive and safe online environment. This role is essential for preventing spam, harassment, and other violations that could disrupt the community.

More about Chat Moderator jobs
What cities are hiring for Chat Moderator jobs? Cities with the most Chat Moderator job openings:
What are the most commonly searched types of Chat Moderator jobs? The most popular types of Chat Moderator jobs are:
What states have the most Chat Moderator jobs? States with the most job openings for Chat Moderator jobs include:
What job categories do people searching Chat Moderator jobs look for? The top searched job categories for Chat Moderator jobs are:
Chat Moderator jobs near you
Infographic showing various Chat Moderator job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 7% Part Time, 1% Temporary, and 35% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $64,331 per year, or $30.9 per hour.

Customer Experience Coordinator

OkWhen

Dunwoody, GA • On-site

$17.75 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.


Key Responsibilities


Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform’s features and common workflows.

Customer Communication

  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support

  • Serve as a live technical moderator for virtual events.
  • Perform “tech checks” with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education

  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.

Requirements

What We Are Looking For

  • 2+ years in a customer support, customer success, or community facing role.
  • Strong technical troubleshooting skills and comfort learning new tools.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in front of groups and moderating online sessions.
  • Highly organized, adaptable, and able to multitask in a fast paced environment.
  • Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom).

Nice To Have

  • Experience supporting live or virtual events.
  • Experience creating customer facing documentation, tutorials, or training content.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home