Senior Chat Moderator Jobs (NOW HIRING)

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:We are looking for a seasoned Live Event Production & AV Moderator who can operate with confidence in executive environments and deliver high-quality event experiences end-to-end.
This role is hands-on and high visibility. You will be responsible for live event production, conference room setup, and moderating virtual and hybrid events-ensuring a seamless experience for senior leaders and large audiences.
This is not a passive support role. We need someone who can own the room, anticipate issues, and execute without hand-holding.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time

.

Live Event Production (End-to-End Ownership)

• Lead onsite production for live, virtual, and hybrid events
• Load in, set up, test, and break down event equipment
• Operate and troubleshoot lighting, microphones, cameras, and video switching
• Ensure high-quality audio, video, and network performance throughout the event
• Execute show flow with precision, including run-of-show timing and transitions

Moderation & Platform Management

• Schedule, Facilitate and moderate events across:
  • Webex webcast
  • Webex webinar
  • Microsoft Teams Town Hall
  • Microsoft Teams Webinar
• Manage chat, Q&A, presenter transitions, and audience controls
• Run practice sessions, schedule, and test dry run events and guide presenters to ensure a polished delivery
• Support contingency actions during live events (audio/video control, pausing sessions, etc.)

Technical Production & Execution

• Operate switching equipment and manage multi-camera setups
• Manage audio routing, mic placement, and sound quality
• Support live streaming and broadcast-style production
• Partner with event stakeholders to align on production requirements and delivery expectations

What We're Looking For

Experience & Skillset

• Strong hands-on experience in live event production, AV support, and event platform scheduling, moderation and technical support.
• Proven ability to run production in executive-facing environments
• Experience with Webex and Microsoft Teams (Town Hall, Webinar, Meetings)
• Familiarity with lighting, cameras, audio systems, and video switching
• Experience supporting conference rooms and onsite AV environments

Executive Presence

• Comfortable working directly with senior leadership and presenters
• Calm under pressure and able to lead during live events
• Communicates clearly and takes ownership without over-escalating

Work Style

• Highly accountable-owns outcomes end-to-end
• Detail-oriented with strong operational discipline
• Proactive mindset-anticipates issues before they happen
• Team player who can also operate independently on the floor

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree Information Technology, Computer Science, or related technical discipline.
2. Minimum of 5 years of progressive experience in technology operations.
3. Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
4. Proven track record in technology governance, strategic planning, and operational excellence.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work