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Chat Manager Jobs in Texas (NOW HIRING)

Etech

High resilience with the ability to manage large case volumes and difficult customer interactions ... Experience managing multiple concurrent chat conversations What We're Looking For * The ideal ...

Etech

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Customer Support Leader,Chat and Email | 5k Sign on Bonus - Dallas, TX

Dallas, TX · On-site

$23/hr

You'll be expected to make sound decisions, communicate clearly, and maintain a high level of quality while managing multiple priorities through e-mail/chat channels. This is a middle-tier individual ...

Richemont

Brand Ambassador - Dallas

Grand Prairie, TX · On-site

Proficiency with Microsoft Office Experience using Salesforce, CRM, or other comparable email and chat management tools a plus Additional preferred abilities include- * SAP knowledge * Social media ...

Gondola

Social Media Manager

Dallas, TX · On-site

$70 - $90/hr

# Social Media Manager## Chat Sports • ### @ChatSportsPosted on 6/29/2026 • Full-time## **About ... Chat Sports has rapidly grown into one of the leading sports media brands on YouTube. What started ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Texas?

The most popular types of Chat jobs in Texas are:

What are popular job titles related to Chat Manager jobs in Texas?

For Chat Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Texas look for?

The top searched job categories for Chat Manager jobs in Texas are:

What cities in Texas are hiring for Chat Manager jobs?

Cities in Texas with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Online Travel Consultant (Part-Time)

Nexora Talent

Dallas, TX • Remote

Part-time

Re-posted 17 days ago

Job description

We are seeking a detail-oriented and customer-focused Online Travel Consultant (Part-Time) to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

  • Assist clients with planning and coordinating customized service experiences
  • Provide timely and professional customer support via phone, email, and chat
  • Manage client requests, updates, and follow-ups in a timely manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Maintain accurate records and documentation of client interactions
  • Identify client needs and recommend appropriate solutions

Requirements:

  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Ability to work independently and in a remote or fast-paced environment
  • Basic computer proficiency (email, scheduling tools, CRM systems)
  • Previous customer service or coordination experience is a plus

What We Offer:

  • Flexible work environment
  • Ongoing training and support
  • Opportunities for growth and advancement
  • Competitive compensation based on performance

If you are passionate about delivering excellent client experiences and enjoy helping others through planning and coordination, we encourage you to apply.

Apply