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Chat Manager Jobs in Austin, TX (NOW HIRING)

dbi

Future Store Manager

Dallas, TX

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

Wsgr

AI Systems Manager

Austin, TX

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...

Gyde

FP&A Manager

Austin, TX

Build AI systems that improve how people access healthcare * Design production-grade voice, chat ... Role Summary We're looking for an FP&A Manager to own the analytical backbone of a rapidly growing ...

Gyde

FP&A Manager

Austin, TX · On-site

Build AI systems that improve how people access healthcare * Design production-grade voice, chat ... Role Summary We're looking for an FP&A Manager to own the analytical backbone of a rapidly growing ...

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Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Austin, TX

Chat Manager information

See Austin, TX salary details

$22.8K

$60.8K

$101.6K

How much do chat manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for chat manager in Austin, TX is $60,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Austin, TX?

The most popular types of Chat jobs in Austin, TX are:

What are popular job titles related to Chat Manager jobs in Austin, TX?

For Chat Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Austin, TX look for?

The top searched job categories for Chat Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Chat Manager jobs?

Cities near Austin, TX with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Austin, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,812 per year, or $29.2 per hour.

Experience Planning Specialist (Remote)

Nexora Talent

Austin, TX • Remote

Part-time

Re-posted 21 days ago

Job description

We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.

Key Responsibilities:

  • Assist clients with planning and coordinating customized service experiences
  • Provide timely and professional customer support via phone, email, and chat
  • Manage client requests, updates, and follow-ups in a timely manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Maintain accurate records and documentation of client interactions
  • Identify client needs and recommend appropriate solutions

Requirements:

  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Ability to work independently and in a remote or fast-paced environment
  • Basic computer proficiency (email, scheduling tools, CRM systems)
  • Previous customer service or coordination experience is a plus

What We Offer:

  • Flexible work environment
  • Ongoing training and support
  • Opportunities for growth and advancement
  • Competitive compensation based on performance

If you are passionate about delivering excellent client experiences and enjoy helping others through planning and coordination, we encourage you to apply.

Apply