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Chat Manager Jobs in Austin, TX (NOW HIRING)

Wing Assistant

Head of Sales Performance

Austin, TX · On-site

Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires Follow-Up and Mid-Funnel Conversion * Design, write, and A/B test follow-up sequences across email and chat * Use reply ...

Apple

Sr. Project Manager - Digital Support (ASO)

Austin, TX · On-site

$129K - $130K/yr

... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs ... Description We're looking for an exceptional Senior Project Manager that brings deep technical ...

Dish Management LLC

Kitchen Manager

Austin, TX · On-site

$24 - $26/hr

If you're shouting "heck yes!" at the screen, we need to chat - like, yesterday! Picture yourself ... Store-level Management Overview of Duties & Responsibilities: ensuring execution of our high ...

HANYANGENG USA INC

IT Manager

Cedar Park, TX · On-site

$90K - $111K/yr

... and chat * Direct the installation, configuration, and troubleshooting of hardware and software ... Manage IT inventory and fixed asset management systems, including reporting to leadership

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows * Manage dialing strategies and campaign performance to improve productivity and connect ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Austin, TX

Chat Manager information

See Austin, TX salary details

$22.8K

$60.8K

$101.6K

How much do chat manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for chat manager in Austin, TX is $60,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Austin, TX?

The most popular types of Chat jobs in Austin, TX are:

What are popular job titles related to Chat Manager jobs in Austin, TX?

For Chat Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Austin, TX look for?

The top searched job categories for Chat Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Chat Manager jobs?

Cities near Austin, TX with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Austin, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,812 per year, or $29.2 per hour.

Head of Sales Performance

Wing Assistant

Austin, TX • On-site

Full-time

Medical, PTO

Posted 16 days ago

Job description

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies build high-performing teams across executive assistance, administrative support, customer support, sales support, recruiting, operations, and other critical business functions.

The Role

We're looking for a Head of Sales Performance to build, own, and multiply the performance of our inbound sales engine from the first follow-up touch through close.

This is a builder's role, not a caretaker's. You won't be inheriting a finished machine; you'll be constructing one. That means creating the tools, sequences, collateral, coaching systems, and standards that make every rep on the floor measurably better and personally stepping into the work when needed.

You will lead the inbound follow-up function, strengthen the systems and processes behind it, coach the team, and ensure every qualified opportunity is managed with discipline and urgency. Beyond your direct team, you will raise the quality and consistency of how the entire sales floor sells through coaching, performance management, process improvement, and the thoughtful use of sales technology.

You will have a team, a modern sales tech stack, and clear revenue and performance targets tied directly to your ownership. As you establish the sales performance engine, your scope may expand into post-sale revenue onboarding, retention, and account expansion.

What You'll Own

Build the Sales Performance Toolkit

  • Create the sales assets the floor runs on: sequences, talk tracks, objection-handling guides, battle cards, and demo collateral from zero where nothing exists today
  • Identify gaps in the sales motion and build the tool, process, or content that closes them
  • Evaluate, implement, and get real leverage from AI-enabled sales tools, conversation intelligence, and automation

Team Leadership

  • Manage and develop the inbound follow-up team, including SDRs and Sales Associates
  • Conduct regular 1:1s, coach performance, and hire as the team scales
  • Own the pairing model between Sales Associates and Account Executives
  • Establish cadence standards, ownership rules, and CRM hygiene expectations
  • Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires

Follow-Up and Mid-Funnel Conversion

  • Design, write, and A/B test follow-up sequences across email and chat
  • Use reply rate, re-engagement rate, and conversion as your primary scorecards
  • Build and manage the no-show recovery motion for cancellations and missed demos
  • Turn missed and cancelled demos into rebooked conversations
  • Build and run reactivation campaigns for aged and closed-lost opportunities
  • Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage

Channel Partner Lead Management

  • Oversee the handling of leads and opportunities generated through channel partnerships
  • Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities
  • Track channel partner performance and evaluate its effectiveness as a source of new business

Sales Quality and Coaching

  • Review recorded calls and demos using a written sales scorecard
  • Maintain a fixed monthly call-review coverage target for every representative
  • Coach Account Executives on discovery, objection handling, urgency, and securing second calls
  • Run regular calibration sessions to ensure consistent scoring and coaching standards
  • Join live deals when a representative needs support moving an opportunity forward

Knowledge and Compliance

  • Own the sales knowledge base as the company's single source of truth
  • Maintain the content that powers our AI sales chat assistant
  • Establish a regular review cadence so customer-facing information remains accurate and current
  • Ensure claims made by sales representatives and automated channels are accurate and compliant
Requirements
  • At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
  • At least 2 years of experience managing or coaching a sales team
  • A track record of building sales systems, tools, or programs from scratch not just running ones that already existed
  • Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
  • Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
  • Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
  • Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
  • Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
  • Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
  • Comfortable using data to diagnose funnel problems, set targets, and manage performance
  • Strong written and verbal English communication skills
  • Willingness and ability to work Pacific Time hours

Preferred

  • Experience managing both SDRs or Sales Associates and Account Executives
  • Experience owning sales onboarding, training, and rep ramp-up programs
  • Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
  • Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
  • Experience creating sales collateral, playbooks, or enablement content adopted floor-wide
  • Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
  • Experience managing leads generated through channel partnerships
  • Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base
$125,000 - $155,000 a year
Benefits & Compensation

  • $125,000-$155,000 annual base salary, depending on experience

  • Performance-based bonuses tied to individual and company goals

  • Paid Time Off (PTO)

  • Paid U.S. holidays

  • Paid sick leave

  • Health insurance

  • Company-sponsored team events and offsites

  • Clear opportunities for career advancement and expanded leadership responsibility

What Success Looks Like

You are a strong fit for this role if you are a hands-on operator and a force multiplier someone who makes the people and systems around them better, not just their own numbers.

You should be comfortable moving between strategy and execution: reviewing a dashboard in the morning, rewriting a follow-up sequence at noon, coaching an underperforming representative in the afternoon, and helping an Account Executive move a difficult deal forward before the day ends. When something the team needs doesn't exist, your instinct is to build it.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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