1

Chat Manager Jobs in Delaware (NOW HIRING)

Line manager interview - This online chat explores the role in more detail through scenario-based and role-specific questions to see how you would bring your skills and knowledge into Cyted. * Team ...

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

6313 - Store Manager

Wilmington, DE · On-site

$17 - $19/hr

... chat platforms. Customer Experience * Lead and execute Lids selling strategy to achieve key ... Manage team's compliance within the scheduling and payroll process to align with policies ...

Retail Keyholder

Wilmington, DE · On-site

$14.25 - $19/hr

Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

... Chat based on priority and work to towards resolution * Install and upgrade Genesys components in production environment * Good Hands-on experience with Genesys Config/Management layers, Routing ...

next page

Showing results 1-20

Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Delaware?

The most popular types of Chat jobs in Delaware are:

What are popular job titles related to Chat Manager jobs in Delaware?

For Chat Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Delaware look for?

The top searched job categories for Chat Manager jobs in Delaware are:

What cities in Delaware are hiring for Chat Manager jobs?

Cities in Delaware with the most Chat Manager job openings:

Business Development Manager

Cyted

Wilmington, DE • On-site

$120 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Key responsibilities

  • Create and grow Cyted's commercial presence across Southeast territory by engaging with health systems, IDNs, academic medical centres, and gastroenterology providers.

  • Build and maintain relationships with clinical, operational, and executive stakeholders to understand their challenges and demonstrate how Cyted's diagnostic solutions can improve patient access and care pathways.

  • Identify opportunities, support customer adoption, and support ongoing expansion through in-person engagement and building long-term partnerships.


Job description

About Us

We’reCyted - a pioneering gastrointestinal health diagnostics company enabling more patients early access and detection for esophageal cancer and Barrett’s esophagus. Our technology brings a minimally invasive diagnostic approach to market - ourEndoSign test combines a swallowable pill-like device with advanced biomarkers and analytics to help detect disease earlier and faster. What started as an idea between a health-tech entrepreneur and leading clinical scientists at Cambridge University has quickly grown into an international company operating across the UK and US, backed by investors such as EQT Life Sciences and a $44M Series B investment. But we still work like a startup - because we are one. Things move quickly here and we build as we go. Some days you’ll be solving problems first of their kind with innovative approaches. Other days you’ll just need to roll your sleeves up and get things done. That’s the reality of building a company that’s growing fast and trying to genuinely change patient outcomes. We’re a small, highly collaborative team, which means your work matters. We have the trust and belief from our investors so you won’t disappear into layers of hierarchy or spend months waiting for decisions. If you have a good idea, we want to hear it, regardless of your role or title. We like people who are curious, adaptable, thoughtful, and always willing to learn and improve. This isn’t a polished corporate environment where everything already exists. We’re building processes, teams, products and ways of working in real time. Every day is different. If the idea of helping build something ambitious from the ground up excites you - and you want your work to have a real-world impact on people’s lives - we’d love to hear from you. Our recruitment process runs through four stages and we interview on a rolling basis. Each stage has its own purpose.

  • Initial conversation – Run by Maddie from our People team, this is a relaxed online chat so we can learn more about you and your background, and so you can learn more about us too.
  • Line manager interview – This online chat explores the role in more detail through scenario-based and role-specific questions to see how you would bring your skills and knowledge into Cyted.
  • Team interview & assessment – To meet the wider team and see how we work in‑person, we like to involve a panel of team members to listen to your ideas in either a presentation or assessment format.
  • Final Interview – Marcel, our CEO, still speaks to every new potential employee. In this online meeting, you will get to discuss your goals and explore how they align with the company’s history and future vision.
Role Summary

As a Business Development Manager, you will be responsible for creating and growing Cyted's commercial presence across Southeast territory, helping health systems adopt an innovative diagnostic solution that enables earlier cancer detection and improves patient care. You'll own the emergence and success of your territory, creating new opportunities, building lasting relationships and supporting customers from their first interaction through implementation, adoption and ongoing expansion. Working with health systems, integrated delivery networks (IDNs), academic medical centres and gastroenterology providers, you'll engage clinical, operational and executive stakeholders to understand their challenges and demonstrate how Cyted can help improve patient access and redesign care pathways. This is a highly autonomous, field‑based role. Success comes from being out and in the middle of the market - meeting customers, building networks, identifying opportunities and turning relationships into long‑term partnerships. You'll spend your time dedicated to customers, diving into and winning their time in‑person, becoming a trusted partner within your territory while consistently delivering commercial growth. As Cyted continues to expand across the US, you'll work closely with Clinical, Medical Affairs, Product, Operations and Customer Success to solve customer challenges and deliver an exceptional customer experience. Your insight from the field will directly influence how we refine our commercial approach, improve adoption and continue to grow. We're looking for someone who enjoys building. Someone who creates opportunities rather than waits for them, takes ownership and enjoys getting out to meet customers and build lasting relationships. Whether you've helped launch a new territory, grown an early‑stage business or is looking for the opportunity to make a bigger impact, you'll thrive in an autonomous environment where initiative is valued and your contribution will directly shape Cyted's commercial growth.

Working Pattern and Location

The role is a full‑time position with a standard 40 hour working week. The role holder will need to frequently visit other company sites and may be required to work flexibly.

In this role you will be accountable for:

Health System and Specialty Care Business Growth

  • Developing and executing strategic sales plans to expand adoption of Cyted's diagnostic solutions across priority health systems and care settings.
  • Engaging clinical, operational and executive stakeholders to demonstrate clinical, operational and economic value, securing reimbursement, new business and successful implementation.
  • Driving customer adoption, utilisation and growth by overcoming barriers, expanding programmes and increasing access through new care delivery models.

Expand Market Access and Early Detection Programs

  • Educating stakeholders on the clinical and economic value of earlier detection and its impact on patient outcomes, healthcare costs, and quality metrics.
  • Working cross‑functionally with Clinical, Product, Medical Affairs, and Operations teams to support implementation and ensure customer success by redesigning care pathways that improve access to screening, diagnostic testing.
  • Identifying and pursuing opportunities to integrate Cyted's solutions into preventive care, population health, and risk‑stratification programs.

Commercial Pipeline Growth

  • Maintaining a robust pipeline of opportunities by developing executive‑level relationships with key decision‑makers and influencers across healthcare organizations.
  • Representing the company at industry conferences, customer meetings, and regional healthcare events.
  • Providing market intelligence and customer feedback to support product development, commercialization, and growth strategies.
  • Accurately managing sales activities, forecasts, and customer interactions within CRM systems.
To thrive in this role, you will have:

Qualifications & Experience

  • Demonstrated success selling into US health systems, IDNs or specialty physician practices.
  • Experience launching new products, territories or services in healthcare, diagnostics, medical devices or life sciences.
  • Track record of generating new business and managing complex enterprise sales cycles, ensuring sustained success post‑implementation.
  • Willingness to travel extensively across the Southeast territory.
  • Experience within molecular diagnostics, pathology, gastroenterology, oncology or medical devices.
  • Understanding of healthcare reimbursement, value‑based care or commercialisation of innovative diagnostics.

Skills & Knowledge

  • Strong commercial, relationship‑building and influencing skills.
  • Proven ability to generate new business and build trusted customer partnerships.
  • Organised, self‑sufficient and comfortable managing a territory with autonomy.

Personal Attributes

  • Proactive, curious and motivated by creating opportunities.
  • Takes ownership, builds relationships and delivers results.
  • Thrives in a fast‑paced, growing business and enjoys making a visible impact.
Success in this role will look like:

Within your first 30 days

  • Building strong internal relationships, developing a deep understanding of Cyted's technology, commercial strategy and customer landscape, and confidently communicating our clinical and economic value proposition.

Within your first 60 days

  • Establishing trusted relationships with key healthcare stakeholders, actively progressing opportunities within your territory and confidently managing the sales process with increasing independence.

Within your first 90 days

  • Independently driving new business opportunities, building a healthy sales pipeline, progressing customers towards implementation and making a visible contribution to Cyted's US commercial growth.
Benefits

Financial & Retirement Benefits:

  • 401(k) Safe Harbor Plan
    • Dollar‑for‑dollar match on the first 1%
    • 50 cents on the dollar up to 6%
    • Automatic enrolment after 2 months
  • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long‑term growth.

Health & Insurance Coverage:

  • Access to the company's medical insurance with company contributions of up to $1000/month
  • Access to self‑pay vision and dental insurance options
  • Life Insurance: 3x your annual base earnings, employer‑paid
  • Long‑Term Disability (LTD): 60% of base salary up to $10,000/month
  • Short‑Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks
  • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeing.

Leave & Time Off:

  • 20 vacation days per year
  • 9 paid sick days
  • 8 paid holidays
  • 3 floating holiday days
  • 2 personal holiday days
  • Parental Leave
    • 6 weeks fully paid primary caregiver leave
    • 2 weeks fully paid secondary caregiver leave
  • Holiday Purchase Scheme: Buy up to 5 extra vacation days per year.

Learning, Development & Culture:

  • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role.
  • Regular Company Events: Including summer and holiday parties, team socials, and more.
#J-18808-Ljbffr