ZipRecruiter

Log In

1

Chat Manager Jobs in Delaware (NOW HIRING)

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Union Park Automotive Group

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Lids

6313 - Store Manager

Wilmington, DE · On-site

$17 - $19/hr

... chat platforms. Customer Experience * Lead and execute Lids selling strategy to achieve key ... Manage team's compliance within the scheduling and payroll process to align with policies ...

Chesapeake

Manager, Customer Service

Dover, DE · On-site

... chat, and social media engagement-to a third-party provider. What you'll be working on: * Manage ... day-to-day customer service operations across internal teams and the external BPO partner to ensure ...

Chesapeake Utilities

Manager, Customer Service

Dover, DE · Hybrid

... chat, and social media engagement--to a third-party provider. What you'll be working on: * Manage ... day-to-day customer service operations across internal teams and the external BPO partner to ensure ...

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

New

Ulta Beauty, Inc.

Lead Cashier

Newark, DE

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

New

Ulta Beauty, Inc.

Lead Cashier

Rehoboth Beach, DE · On-site

$15.50 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty

Lead Cashier

Newark, DE · On-site

$15.75 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

Ulta Beauty, Inc.

Lead Cashier

Rehoboth Beach, DE · On-site

$15.50 - $19/hr

Support the leadership team by completing cashier chat ins and chat outs as well as associate exit ... Collaborate with managers and associates throughout the store to help grow the business. Process

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

... Chat based on priority and work to towards resolution * Install and upgrade Genesys components in production environment * Good Hands-on experience with Genesys Config/Management layers, Routing ...

American Logistics Authority

$1.8K - $3.5K/wk

Manage shipment schedules and ensure on-time delivery * Track, organize, and record shipment ... Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ...

next page

Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Delaware

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Delaware? The most popular types of Chat jobs in Delaware are:
What are popular job titles related to Chat Manager jobs in Delaware? For Chat Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Delaware look for? The top searched job categories for Chat Manager jobs in Delaware are:
What cities in Delaware are hiring for Chat Manager jobs? Cities in Delaware with the most Chat Manager job openings:
Chat Manager jobs near you

Omnichannel Client Support Specialist

Express Employment Professionals - New Castle

Wilmington, DE • On-site

$18/hr

Other

Posted 5 days ago

Job description

Step into a day where every conversation counts

As an Omnichannel Client Support Specialist on our client’s fast-moving team, you’ll be the trusted voice customers turn to for clear answers and timely help. You’ll shift seamlessly between phone, email, and chat to guide people through products and services, capture feedback, and ensure every interaction is recorded with precision.

What your day looks like
  • Field a steady flow of customer contacts across phone, email, and chat, delivering courteous, professional assistance.
  • Offer accurate, easy-to-understand insights on products and services so customers can make confident choices.
  • Conduct proactive outreach calls to follow up on feedback and highlight new or relevant offerings.
  • Document each interaction meticulously in our office management system/CRM to maintain complete, reliable records.
  • Team up with colleagues to troubleshoot complex issues and elevate the overall customer journey.
  • Demonstrate impeccable phone etiquette while handling high call volumes efficiently.
  • Spot authentic opportunities to upsell or cross-sell when they truly match customer needs.
What you bring
  • Proven, prior experience in customer service (required).
  • Background in finance or tax environments is a strong plus.
  • Exceptional verbal and written communication—clear, concise, and professional.
  • Bilingual or multilingual ability is highly encouraged and valued.
  • Confidence using office software and related technology to manage interactions.
  • Comfort working both independently and collaboratively in a fast-paced setting.
  • A positive, solutions-first mindset and dedication to outstanding support.
Core proficiency
  • Customer Service

If making a direct impact on customer satisfaction motivates you, you’ll thrive here. Join us and help turn great service into lasting relationships.