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Chat Manager Jobs in Delaware (NOW HIRING)

frontdoor, Inc.

Field Manager

Wilmington, DE · Remote

$59K - $74K/yr

... time through video chat with pre-qualified experts to diagnose and solve their problems. The ... As a Field Manager, you will manage and evaluate assigned region of the contractor network.

Frontdoor, Inc.

Field Manager

Wilmington, DE · On-site

$59K - $74K/yr

... time through video chat with pre-qualified experts to diagnose and solve their problems. The ... As a Field Manager, you will manage and evaluate assigned region of the contractor network.

Union Park Automotive Group

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

Chesapeake Utilities

Manager, Customer Service

Dover, DE · Hybrid

... chat, and social media engagement--to a third-party provider. What you'll be working on: * Manage ... day-to-day customer service operations across internal teams and the external BPO partner to ensure ...

Lids

6313 - Store Manager

Wilmington, DE · On-site

$17 - $19/hr

... chat platforms. Customer Experience * Lead and execute Lids selling strategy to achieve key ... Manage team's compliance within the scheduling and payroll process to align with policies ...

Chesapeake

Manager, Customer Service

Dover, DE · On-site

... chat, and social media engagement-to a third-party provider. What you'll be working on: * Manage ... day-to-day customer service operations across internal teams and the external BPO partner to ensure ...

Conrep Inc.

Customer Support Specialist

Middletown, DE

... management. * Troubleshoot issues related to job board integrations (LinkedIn, Indeed, ZipRecruiter, Dice, etc.). * Respond to customer queries through email, chat, and support tickets in a timely ...

Apply Early

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

... Chat based on priority and work to towards resolution * Install and upgrade Genesys components in production environment * Good Hands-on experience with Genesys Config/Management layers, Routing ...

Apply Early

American Logistics Authority

$1.8K - $3.5K/wk

Manage shipment schedules and ensure on-time delivery * Track, organize, and record shipment ... Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ...

TNAA

Pharmacist (Pharm ) Registered Nurse RN

Lewes, DE

$3.7K/wk

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... As the RN Director/Manager of Nursing Services in a hospital, you will oversee the operations of ...

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All JobsChat Manager JobsChat Manager Jobs in Delaware

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Delaware? The most popular types of Chat jobs in Delaware are:
What are popular job titles related to Chat Manager jobs in Delaware? For Chat Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Delaware look for? The top searched job categories for Chat Manager jobs in Delaware are:
What cities in Delaware are hiring for Chat Manager jobs? Cities in Delaware with the most Chat Manager job openings:
Chat Manager jobs near you
Field Manager

Field Manager

frontdoor, Inc.

Wilmington, DE • Remote

$59K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates, new contractors as well as existing contractors within their network(s).

Responsibilities: 

  • Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.
  • Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.
  • Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.
  • Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.
  • Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.
  • Recruits and maintains trade specific contractors to meet regional goals.
  • Provides high level business consulting expertise and advice to an assigned contractor network.
  • Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.
  • Assists in facilitating and managing new company initiatives and projects.
  • Ability and willingness to travel to conduct field visits, including multiple overnight stays.
  • May assume other duties as applied.
Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor's degree preferred

Minimum Experience required: 2+ years of experience

Required Skills:  

  • Ability to maintain confidentiality and work as a team player in a professional manner
  • Ability to legally operate a motor vehicle
  • Negotiation and sales skills
  • Excellent written and verbal communication skills
  • Analytical skills
  • Organizational and time management skills
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)
  • Business and financial acumen
  • Problem solving and decision-making skills
  • Project management, organization, multi-tasking, and prioritization skills
Other/State Specific

This role pays between $59,700/yr to $74,600/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

 

Learn more about benefits at Frontdoor.

Employment Type: FULL_TIME

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